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“Best place for us pre-trip.” 4 of 5 stars
Review of Quality Suites Toronto Airport

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Quality Suites Toronto Airport
3.0 of 5 Hotel   |   262 Carlingview Dr., Toronto, Ontario M9W 5G1, Canada   |  
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Ranked #89 of 140 Hotels in Toronto
Peterborough, Canada
Top Contributor
58 reviews 58 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
188 helpful votes 188 helpful votes
“Best place for us pre-trip.”
4 of 5 stars Reviewed February 9, 2012

We have stayed here twice now before our annual trip to the sunny south and is our best choice for the Stay and Fly package they offer. Location is so convenient, close to the airport and right across the road from The Keg. We visit the bar downstairs afterwards for an evening cocktail. The covered parking garage for our car is a huge plus. The rooms are cosy clean and comfy. The TV's are old and small but who cares? Shuttle service was dependable.
See you next year.
Judy and Chris.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony S, General Manager at Quality Suites Toronto Airport, responded to this review, February 19, 2012
Thank you for your sincere comments about out hotel. I'm pleased you enjoyed your stay as much as you did your 1st trip to our property. I'm excited to share that are tv's are being replaced with 32"flat screens and will be in place for your annual trip next year!

I see you took advantage of our onsite bar and started your vacation off right with a cocktail, I'm glad you enjoyed the experience.

I couldn't agree more about our covered parking being a big plus. Coming back from a winter vacation and finding a snow covered car isn't fun.

Thank you for staying with us and we look forward to have you back home with us again next year!

Thank you,

Tony Sabourin
Hotel General Manager
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588 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (126)
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English first
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 28, 2012

This is the second time i have stayed with the quality suites. the first time was a few years ago. as soon as i arrived i felt welcomed by the staff. when i mentioned i had stayed before they we very receptive to hear my feed back. i am very impressed by the hotel and will definitely stay here again and again! i was told that the restaurant has a new menu and i believe it. the food was fantastic!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony S, General Manager at Quality Suites Toronto Airport, responded to this review, January 30, 2012
Thank you for taking the time to review the Quality Suites Airport Toronto Hotel. We are pleased you enjoyed your stay with us, and found our services to be helpful and useful. I will be sure to share your comments with my guest service team. We look forward to welcoming you back in the near future.
Thanks,

Tony Sabourin
General Manager
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Toronto, Canada
1 review
5 of 5 stars Reviewed January 26, 2012

The service is great. Rooms are all two room suites. Restaurant is good. Location is convenient. I used to stay at another airport property. After this trip, I will use this hotel.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony S, General Manager at Quality Suites Toronto Airport, responded to this review, January 30, 2012
Thank you for your sincere comments about the Quality Suites Airport Toronto Hotel. We are very pleased that you have enjoyed your stay with us and would recommend us to other visitors to Toronto

Thanks,
Tony Sabourin
General Manager
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Barrie, Canada
1 review
4 of 5 stars Reviewed January 25, 2012

The rooms at Quality Suites were a pleasant surprise .....they are above what I expected when compared with other hotels of the same level. It's like they should be rated one star higher.

Steve B.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony S, General Manager at Quality Suites Toronto Airport, responded to this review, January 26, 2012
Thank you for taking the time to post a review of your most recent stay with us. As General Manager, your comments are invaluable to me.

Thank you,
Tony Sabourin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caledonia, Michigan
Top Contributor
58 reviews 58 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed January 25, 2012

Proximity to airport and major attractions are the only attractive features of this hotel. The suites are good size, but outdated. My bed was rock hard, as were the pillows. And even though my suite was non-smoking, stepping off the elevator onto the 11th floor left no mistake this hotel is not smoke-free. If you need a budget hotel, I suppose you get what you pay for. But if you're a business traveler, there are many other options available in the greater Toronto area that offer a better stay.

  • Stayed January 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony S, Guest Relations Manager at Quality Suites Toronto Airport, responded to this review, January 26, 2012
The Management of the Quality Suites Toronto Airport Hotel welcomes all reviews and would like to thank you for taking the time to leave such candid feedback. By reading each review we are able to recognize areas in need of improvement and take the appropriate actions to correct them. We do hope you would reconsider and stay with us again in the future.

Thank you,
Mike Vieira
Room Division Manager
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Alberta
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 18, 2012

The room was on the non smoking floor and it was still very smoky. Breakfast was horrible and not included. I would not stay here again.

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony S, Manager at Quality Suites Toronto Airport, responded to this review, January 25, 2012
The Management of the Quality Suites Toronto Airport Hotel would like to offer our sincere apologies that your stay was not to your satisfaction. We pride ourselves on meeting the needs of our guests and can assure you that we are examining the situation very closely to determine what may have occurred both with the smokey floor and quality of food in our restaurant. Every effort will be made to avoid this from happening in the future. We do hope that you will give us the opportunity to redeem ourselves by staying with us on your next trip to Toronto.
Thank you,
Mike Vieira
Rooms Division Manager
Quality Suites Toronto Airport Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland, Ontario
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 3, 2012

Terrible hotel. Booked on phone and asked 3 separate times that the parking would be included - explaining we were gone 12 days. Assured they were included in the exorbitant price of $134 (craziness for the poor shape of this hotel). Of course, when we got there were told only 8 days included and it was $10/day after that. We had paid $134 for a crap hotel because we wanted parking included and now they wanted to charge us another $40. When I tried to talk to the very surly and rude check in receptionist she wouldn't look me in the eye and kept yammering on and on and on, saying the same thing over and over again, talking over me. Finally I told her, stop saying the same thing over again and tell me how we can fix this! Then she got even more rude. Brutal. She said she'd have to call her manager "at home" to get approval. I figured after I confronted her she wouldn't bother but she did and we were told the 4 days would be comped (which is what we were told would be the case in the first place!).

After all this the room was DISGUSTING!!! This is not an exaggeration. You can see my attached photos. There was leftover takeaway and someone's can of caffeine free Diet Pepsi in the mini fridge, there was hair in the tub, an enormous, disgusting black, moldy hole in the bathroom sink, something splattered all down the one door. Not to mention the wallpaper was all stripped and hanging at the top in the hallway.

Oh, and internet will cost you $14.95 - even though I heard the receptionist tell the gentleman before us that it was free and there were no passwords needed.

NO idea what the positive reviews are about but I would stay as far away from this hotel as you possibly can.

  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony S, Manager at Quality Suites Toronto Airport, responded to this review, January 25, 2012
Your feedback is welcome at the Quality Suites Toronto Airport Hotel. Although we are always disapointed to hear that someone's stay was not to their satisfaction, we appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them.
We do hope you will give us the opportunity to redeem ourselves by staying with us on your next trip to Toronto.

Mike Vieira
Rooms Division Manager
Quality Suites Toronto Airport Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites Toronto Airport

Address: 262 Carlingview Dr., Toronto, Ontario M9W 5G1, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #89 of 140 Hotels in Toronto
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Suites Toronto Airport 3*
Number of rooms: 254
Official Description (provided by the hotel):
Make convenience the theme for your next trip into Pearson International Airport. The Quality Suites Toronto Airport Hotel is conveniently located 1km from the airport to which our shuttle runs complimentary 24-hours daily. Close to all major highways, Royal Woodbine Golf Course, Woodbine Casino & Slots and several major shopping malls, the Quality Suites is perfectly situated for your convenience. All our two room suites have a king size bed in the bedroom separated by French doors to a spacious living room. Whether you're organizing an 8-person boardroom meeting, holding team building event or holiday party we have the banquet space for you. Graffiti’s Italian Eatery & Saloon offers an exceptional dining experience. A relaxed atmosphere with over 180 seats to accommodate your dining needs. Your Hotel features many high-value amenities, including: Free high-speed internet access, Free airport shuttle, Weekday newspaper (available in lobby), Pet-Friendly hotel (nightly fee), Fitness Room, On-site car rental. ... more   less 
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Also Known As:
Quality Suites Toronto Airport Hotel Toronto
Quality Inn Toronto
Quality Hotel Toronto Airport

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