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“Spa day before vacation” 5 of 5 stars
Review of Elmwood Spa

Elmwood Spa
18 Elm St., Toronto, Ontario M5G 1G7, Canada (Downtown Toronto)
416-977-6751
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Ranked #53 of 281 Activities in Toronto
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Owner description: Glamorous and clubby, this spa offers a variety of rejuvenating treatments and contains a heart-healthy restaurant.
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Spa day before vacation”
5 of 5 stars Reviewed February 7, 2013

I ended up getting a couple's spa massage certificate from work and decided to use it with my bestfriend before we left for our weekend getaway to Miami. I haven't gotten a massage in years and this was such an amazing experience. The spa itself was gorgeous and located perfectly downtown. The ambiance was perfect with a nice fireplace during the massage. Lia and Victor were great! The water therapies was excellent. This will definitely be a place I get my massages from here on out!

Visited February 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Date | Rating
  • English first
  • Any
English first
Toronto, Canada
Contributor
20 reviews 20 reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Great services.....”
4 of 5 stars Reviewed February 5, 2013

I have had several facials but this was one of my best ever! My therapist has been with Elmwood for 20 yrs + and customized my facial specifically for me. She explained everything she was doing and why....I also had a body treatment which was also very good.

The only negative part of my experience was that the reception and the individuals at the desks when you get off the elevators at each floor were not very friendly. If it wasn't for that I would have rated my visit a 5....ps...the 3 course lunch was very good as well.

Visited February 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario
Contributor
19 reviews 19 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Great spa services, go elsewhere for mani-pedi”
4 of 5 stars Reviewed February 4, 2013

I was treated to the Great Escape package as a birthday gift from a friend who also joined me for the day. The massage and facial were excellent. Lunch was delicious, although my friend thought it was included in the escape package, so the pricing was not very clear. The gluten free pancakes were so fluffy I am not convinced they were gluten free! The staff were friendly and I actually enjoyed all the natural light in the water therapies and pool area, I find the windowless spaces and dim lighting in most other spas to be dreary rather than relaxing.
The manicure and pedicure were fine, but the space is in the basement and the facilities are really basic. Quite a contrast to the rest of the space, they really need to spruce it up.
They tended to marshall you from one session to the next, but that's understandable otherwise they would get quite behind in their schedule. I thought they were taking this a little far upon check in - they sounded quite discouraging when I said I would wait for my friend after filling out all the forms but before heading to the first appointment.
I would also suggest that they tell you a little more about the snack bar facilities upon check in.
Overall, a lovely day.

Visited February 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Contributor
18 reviews 18 reviews
3 attraction reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Pedicure at Elmwood”
3 of 5 stars Reviewed February 4, 2013

This spa is very convenient to the Delta Chelsea hotel (next door). I went for a pedicure so only saw the lobby and the basement but there are 5 or 6 levels to the spa depending on the service you're getting.

The pedicure (and manicure) area is in the basement, and is in dire need of a makeover. The pedicure chairs are not very comfortable, I was expecting the pedicure chairs that are similar to "lazy boy" chairs where you lie back and relax while getting your pedi done. Not so here, I had to sit up and the seat was not very comfortable at all.

My experience with spas has always been complete with soothing music in the background allowing one to relax and enjoy after a long day, but there was no music in the mani/pedi area, just the constant chatter of the other customers as there are approximately 20 stations on this level.

Overall a very disappointing experience for me.

Visited February 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
15 reviews 15 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Terrible experience”
1 of 5 stars Reviewed January 28, 2013

I have visited spas all over the world and this was suppose to be one of the best in Toronto. Customer service is terrible, water therapy room was so messy and loud, staff seems so disorganized, loud and no care for spa etiquette. I had a pregnancy massage with an RMT who had no idea what he was doing so I ended up coming out in more pain than I went in. They even messed up my bill and called 10 days later threatening collections! Will never go back!

Visited January 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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