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“Beautiful place, terrible service” 1 of 5 stars
Review of Estee Lauder Spa

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Estee Lauder Spa
50 Bloor St. W., Toronto, Ontario, Canada (Downtown Toronto)
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Ranked #180 of 281 Activities in Toronto
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Beautiful place, terrible service”
1 of 5 stars Reviewed August 20, 2008

I have been to many different places in Toronto for services, and was happy to try this spa as well. I had a manicure and pedicure. The pedicure was very rushed, and not at all what I would expect. In addition, my nails were cut too short and straight, leading to excessive pain only 3 days later, when I had to go elsewhere to someone who corrected the problem (skin around 3 nails was super inflamed and painful, the toe nails were cutting the skin). I have never experienced this condition before, even at "cheaper" nail places. I was extremely disappointed, and would not ever go back there. I realize that this is just one of the staff, however, and many of the staff may be excellent - I just didn't experience this.

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4 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Any
English first
15 reviews 15 reviews
7 attraction reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Serenity Now”
5 of 5 stars Reviewed June 6, 2006

The Estee Lauder Spa at Holt Renfrew in Toronto is a wonderful, serene place to be pampered. Don't miss your chance. The service is excellent - I don't think one staff member walked by without asking if they could refill my lemon water. And the services I had: facial, massage, pedicure, manicure....were the very best I've received so far. Serenity now! Aaaahhh

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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