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“Good, comfortable rooms.” 4 of 5 stars
Review of Sheraton Toronto Airport Hotel & Conference Centre

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Sheraton Toronto Airport Hotel & Conference Centre
4.0 of 5 Hotel   |   801 Dixon Road, Toronto, Ontario M9W 1J5, Canada (Formerly Renaissance)   |  
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Breakfast for 2 Included
Ranked #26 of 141 Hotels in Toronto
Medicine Hat, Canada
Top Contributor
67 reviews 67 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
“Good, comfortable rooms.”
4 of 5 stars Reviewed February 7, 2014

The rooms are very comfortable and clean. For a hotel that has basically a captive audience they offer good and friendly service. I had the fish and chips in their lounge area and it was very reasonable and more than enough to eat.

  • Stayed February 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, February 17, 2014
Dear Valued Guest,

Thank you for sharing your feedback on Trip Advisor following your recent stay with us.
We truly appreciate your great feedback, and we will look forward to Welcoming you back soon again.

Wishing you safe travels,

Sincerely,
Joseph B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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485 reviews from our community

Traveler rating
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    52
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Toronto, Canada
1 review
5 of 5 stars Reviewed February 4, 2014

Staff was amazing and friendly. Very close to International airport along with Mexican, asian and Italian Cusines. I stayed there for 1 night with my 2 friends from Portland. Beds were very comfortable with nice view outside. They liked it a lot.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, February 9, 2014
Dear Mr. Ross T,

We truly appreciate your feedback on Trip Advisor following your recent stay with us.

Thank you for appreciating our friendly staff and are glad you'll enjoyed our Sheraton Sweet Sleeper Beds.

We will look forward to Wecoming you'll back!

Sincerely,
Joseph B
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Vancouver BC Area, Canada
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 3, 2014

This hotel is kept well with a very friendly and knowlegeble staff. Everything I needed was basic but it felt like they cared. I too enjoy the breakfast but it is a little pricey. The chef at the egg bar was very friendly and attentive. Special thanks to Laura at the SPG room for the info and snacks

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, February 6, 2014
Dear Valued Guest,

We truly appreciate your positive review on Trip Advisor following your recent stay with us.

Thank you for appreciating Laura for her services at our Club Lounge and so also our Chef at the Egg Bar. Omlette's at our Breakfast Buffet are many of our guest's favourite! We have shared your feedback with our teams, they were thrilled to hear of your experience.

We will look forward to welcoming you back!

Sincerely,
Joseph B
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Toronto, Canada
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 3, 2014

I have stayed here a few times but all have been work related and so I really haven't had much of a choice. The hotel is well situated for easy access to the airport and is also easy to get to from the highway. Check in was quick an easy and the staff were very friendly and professional. My room was on the 3rd floor which is an easy stair climbing distance. The design of the floors seems a little strange as the elevators were on the far end of the hall and it was a long hike to my room being at the far opposite end of the hall. I was OK with the exercise but I couldn't help thinking that someone with mobility issues might have an issue - hopefully the hotel would take that into consideration when assigning rooms. The room was spacious and clean. My main complaint was with the bathroom: specifically the height of the shower head. I find this a common problem in many hotels. For someone like myself, who is over 6 ft tall, the shower head was aimed somewhere about mid chest level. This makes washing my hair a very unique contortionist issue. Breakfast was a buffet with your standard choices. I found the hot food options fairly bland.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, February 6, 2014
Dear Valued Guest,

Thank you for sharing your feedback following your recent stay with us. We truly appreciate your feedback.

We have shared your feedback with our Director of Engineering and Executive Housekeeper with reference to the height of the Shower Heads and have also shared your feedback on food options with our Executive Chef.

We truly appreciate your Loyalty and Business to our Sheraton. We look forward to welcoming you back.

Sincerely,
Joseph B
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Toronto
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 25, 2014

I was one of many Torontonians forced from home during the ice storm. After two days I started calling hotels - none would accept a dog - except the Sheraton. They actually asked if I needed a dog bed or bowls! From the patience of the reservation operator to the minute I checked out I experienced absolutely wonderful, patient, accommodating staff. The room was extremely clean and spacious and very, very reasonably priced for a king room. Room service came hot and perfectly cooked. Even coming in late after a dog walk, there were no complaints about wet paw marks on the newly mopped floor. When I checked out late in the afternoon, after my power was restored they didn't even charge me for a late check-out. They could not have been nicer. In fact I was so impressed by Sheraton I have moved a corporate event to their hotel and conference centre at East Beaver Creek. These folks were the best.

Room Tip: Be aware that you are in a flight path so you might want to ask which side is the quietest
See more room tips
  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, February 6, 2014
Dear Valued Guest,

We are so glad we were able to make your stay with us your best experience at a hotel. We always strive to make our guest experiences memorable, and are grateful to you for having given us the opportunity, by choosing to stay with us.

We will certainly look forward to Welcoming you'll back and are also looking forward to hosting your Corporate Event at our Sheraton.

Thank you for sharing your valuable feedback on Trip Advisor!

Sincerely,
Joseph B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Marys, Canada
1 review
5 of 5 stars Reviewed January 20, 2014

we can"t say enough to praise the staff in accomodating our needs during our stay! We had a medical emergency & spent 15 hours in emergency at the hospital. That meant not being able to check out on time. They insisted we noy worry about any extra fees & allowed us to check out very late in the afternoon to be sure we were rested before we checked out. Refreshments were offered many times as well. In all these years of travelling we have NEVER been treated this wonderfully! This is a must stay hotel for us!!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, January 26, 2014
Dear Sherry B,

Thank you very much for taking the time to share your feedback on Tripadvisor, despite the medical emergencies you'll had to go through. We sincerely hope all is well, and our best wishes are with you'll.

We will look forward to seeing you'll visit us soon, please do not hesitate to connect in person on your next visit.

Wishing you'll the very best,

Sincerely,
Joseph B
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Corunna, Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 19, 2014

Great hotel, nice rooms, friendly , helpful staff. Convenient long term parking at hotel and the absolute best breakfast buffet anywhere.
We stayed there before and after our December vacation.
We would recommend this hotel and plan to go back ourselves.
GM

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, January 26, 2014
Dear Birgitte M,

We truly appreciate your wonderful feedback following your stay with us in December.

Our sincere thanks for your goodwill gesture of recomending our Sheraton. It will always be our pleasure to Welcome you'll back, we will look forward to seeing you'll soon.

Sincerely,
Joseph B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Toronto Airport Hotel & Conference Centre

Address: 801 Dixon Road, Toronto, Ontario M9W 1J5, Canada (Formerly Renaissance)
Phone Number:
Location: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Toronto
#19 Luxury Hotel in Toronto
#21 Business Hotel in Toronto
#25 Family Hotel in Toronto
#31 Romantic Hotel in Toronto
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Toronto Airport Hotel & Conference Centre 4*
Number of rooms: 249
Official Description (provided by the hotel):
The Sheraton Toronto Airport Hotel & Conference Centre can host large scale events and offers free shuttle service to the airport. ... more   less 
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Also Known As:
Sheraton Toronto Airport Hotel And Conference Centre
Renaissance Toronto Airport Hotel
Toronto Renaissance

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