This was my third stay at this location and although I did not want to come back after my last very disppointing stay, I have to admit that it would have been a mistake. I had to go to this hotel because of work and we were holding meetings there for a full week. I am an honest reviewer and I have to congratulate them on making amends from last September when I stayed.
Issues with the pool have been fixed and most importantly, the staff was much better than my previous visit. Oddly enough it was the same staff but they seemed either better trained or just all in a happier mood. I stayed there for 8 nights in a row and service was excellent from the first until the very last day. Check in went without a hitch and check out was also very quick. There was an issue with my credit card charges as I switched during my stay and some charges were applied to the wrong one but Joseph, the front office manager was able to fix it. Although it was not immediate, I got a call from him while waiting for my plane at the airport and he sent me an electronic copy of my folio with the correct charges. That's some serious customer service and it lives up to my standard, which are very high I must admit.
We also had most of the conference centre for our company and service was amazing there as well. Food for hot lunches and breakfast is always good at this hotel, you need not to worry about it.
Ran into some issues one morning with hot water availability but I waited 15 minutes and situation was back to normal when I hopped back in the shower. All in all, a very good stay and I am glad to say that I can recommend this hotel to any traveller without any shame.
Good on you Sheraton Toronto for changing things around, I look forward to my next stay with you.
- Official Description (provided by the hotel):
- The Sheraton Toronto Airport Hotel & Conference Centre can host large scale events and offers free shuttle service to the airport. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Starwood, Cheap Tickets, Hotels.com, Orbitz, Despegar.com, BookIt.com, TripOnline SA, Odigeo and Tingo so you can book your Sheraton Toronto Airport Hotel & Conference Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Toronto Airport Hotel And Conference Centre
- Renaissance Toronto Airport Hotel
- Toronto Renaissance