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“Conference stay” 4 of 5 stars
Review of Sheraton Toronto Airport Hotel & Conference Centre

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Sheraton Toronto Airport Hotel & Conference Centre
4.0 of 5 Hotel   |   801 Dixon Road, Toronto, Ontario M9W 1J5, Canada (Formerly Renaissance)   |  
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Ranked #24 of 141 hotels in Toronto
Toronto, Canada
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Conference stay”
4 of 5 stars Reviewed December 3, 2012

I stayed at the Sheraton Toronto Airport for a conference in November. My room was nice and clean, as always an extremely comfortable bed at a Starwood property. My only complaint was that there was a lot of basic cable channels missing. I know it seems like a weird thing to notice, but I live in the GTA (stayed at the hotel because of late nights and early mornings), and when I went back to my room for the night, I could tell that basic cable, wasn't really basic cable. I thought it was a bit weird. I had the food at the conference, it was what you would expect. The staff at the front were pleasant. I would recommend this hotel for anyone that needs to stay near the airport.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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421 people have reviewed this hotel

Traveler rating
    192
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    45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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  • French first
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English first
Ottawa, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 3, 2012

It is the people that make a hotel. Orlando is the host in the Sheraton Airport Club Suite in the morning. His warm greatings and service make getting up easier.

At the front desk Aneesa never fails to recognize us and it makes arriving feel like a home coming.

Room Tip: Facing the Airport is actually quieter than facing the street.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 23, 2012

Whenever I am in Toronto, this hotel is where I stay. Even though it's not the location that is nearest to my office there, I always choose this location becaue the staff is wonderful. They are ALWAYS so friendly and pleasant. I recommend this hotel.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Levis, Canada
2 reviews
5 of 5 stars Reviewed November 22, 2012

I strongly recomemend staying at this hotel because of the amazing and devoted staff working there. At the front desk Aneesa takes care of the customers promptly and professionaly which makes you fell like home. Orlando and Val keeps the lounge clean and inviting to customers. The Olio restaurant staff are also amazing and make your stay enjoyable.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanWoodburn, General Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, December 10, 2012
Dear valued guest,

Thank you for having taken the time to share your wonderful feedback. We are definitely fortunate to have many caring and loyal employees and I appreciate you reaffirming that fact. I have thanked the associates that you mentioned and we look forward to welcoming you again.

All the best and safe travels,

Dan W
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 21, 2012

Another hotel that has not managed to stand up to the test of time. Outdated. Rooms are sub par. My bathtub would not drain and once it did there was a lot of grey sediment in it. This was not just our room since others were staying as well and they complained about the same thing. I had to wash my feet after getting out of the tub.

Arrived closer to midnight and was starving. Asked the front desk if anything was open to eat and they all said room service and the restaurants were closed, and pointed to some cereal on a cart and said I could eat that. I then looked out the door and saw Boston Pizza across the street, open. Nice work everyone, nice work.

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanWoodburn, General Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, November 26, 2012
Dear Valued Guest,

Please accept my sincere apologies for the issue experienced. Sorry that our front office associate did not recommend an off-site restaurant that would still be open. I can’t understand why they wouldn't be helpful; as a new restaurant (CHOP Steakhouse) just recently opened in one of our parking lots (and it’s open late). Additionally, there are at least 5 other restaurants within 1-2 minute walk from our hotel that remain open till at least 1 a.m.). I have shared this feedback with our team and am making sure all associates (new and longer serving) are re-trained on knowing our neighbourhood. Also, I have shared the drain feedback and our in-house maintenance team is working diligently checking all the rooms and fixing any drain problems. Thank you for having taken the time to share your feedback. Please do let me know personally should you be visiting again in the future; as I would love the opportunity to make amends.

Regards,
Dan Woodburn
dan.woodburn@sheratontorontoairport.com
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Toronto, Canada
Top Contributor
116 reviews 116 reviews
30 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 20, 2012

WOW - client service is alive and it has a name: Ken. I checked in on Friday and was fortunate enough to have Ken as my GSA. He is exceptionally well-trained and exceptionally courteous. I really mean "exceptionally" as I have rarely in the past 6 years or so had such a wonderful check in experience. This was standard training in my days, but to have someone tell me unprompted about the Lounge hours, the restaurant, the gym and pool and explain the parking - again, I repeat - all without my having to ask - this hasn't happened in years. I would highly recommend Ken for an award. He made me nostalgic for good hotel staff.

Room Tip: Get a room away from runway traffic if you're a light sleeper. It is an airport hotel and there...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed November 20, 2012

I absolutely LOVE staying at the Sheraton Toronto Conference Center. I've been staying there weekly for over a year now and I have never met a friendlier more accomodating staff. The front desk (Aneesa, Ken, Michael, etc) are all amazing and treat me like family. And the lounge staff are amazing. Val and ESPECIALLY Orlando take such good care of me! Orlando truly is amazing to see every morning!!! This is truly my home away from home!

Room Tip: All the rooms are pretty similar and clean!
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanWoodburn, General Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, December 13, 2012
Dear Valued Guest,

Thank you very much for having taken the time to share your wonderful feedback.
We are truly blessed to have some very approachable and service-focused Associates and I've shared your comments and thanked them personally.

Thank you for being a loyal guest and please do not hesitate to communicate with me directly should there be anything we can do to make your stays with us more comfortable or productive.

All the very best,

Dan W
dan.woodburn@sheratontorontoairport.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Toronto Airport Hotel & Conference Centre

Also Known As:
Sheraton Toronto Airport Hotel And Conference Centre
Renaissance Toronto Airport Hotel
Sheraton Toronto Airport Hotel
Renaissance Toronto
Toronto Renaissance
Address: 801 Dixon Road, Toronto, Ontario M9W 1J5, Canada (Formerly Renaissance)
Phone Number:
Location: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Toronto
#20 Business Hotel in Toronto
#28 Family Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Toronto Airport Hotel & Conference Centre 4*
Official Description (provided by the hotel):
The Sheraton Toronto Airport Hotel & Conference Centre can host large scale events and offers free shuttle service to the airport. ... more   less 
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