We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good hotel in Downtown Toronto” 4 of 5 stars
Review of Chelsea Hotel, Toronto

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Chelsea Hotel, Toronto to your Saves list
Chelsea Hotel, Toronto
3.5 of 5 Hotel   |   33 Gerrard Street W., Toronto, Ontario M5G 1Z4, Canada (Formerly Delta Chelsea) (Downtown Toronto)   |  
Hotel website
  |  
Hotel deals
  |  
Hotel virtual tour
  |  
Hotel amenities
Special Price
Save up to 20% OFF!
Ranked #69 of 140 Hotels in Toronto
Christchurch, New Zealand
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
“Very good hotel in Downtown Toronto”
4 of 5 stars Reviewed October 12, 2013

A great place to stay, the Toronto experience was special to be seen from the windows on the 42 floor, there was a spectacular thunder and lightning storm while we were staying, and with the lights from the city below were twinkling in the distance...very beautiful. The in hotel bar was a great place to unwind and have a quiet drink. The staff were all pleasant and amiable. The comfort of the room was evident and the restful sleep that we got was priceless.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, October 17, 2013
Dear Michael-Paulsen,

Thank you very much for taking the time to provide some feedback on your most recent stay with us. We are delighted to learn that your experience was most enjoyable and the thunderstorm added to the experience. T|Bar is a great place for guest to enjoy a quiet drink with some light snacks. On your next visit, check out our signature Caesar's, made from scratch right here at the hotel!

We look forward to welcoming you back soon.

Thank you,

Guest Experience Specialist
Eaton Chelsea Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,565 reviews from our community

Traveler rating
    635
    1,288
    967
    430
    245
See reviews for
845
981
316
723
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (757)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 11, 2013

We stayed in this hotel to spend a weekend in downtown Toronto. This hotel is walking distance to Eaton centre which is great, also many breakfast places, nice bars, restaurants are near by. Also hotel was comfortable, clean and great service. I highly recommend this hotel.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, October 17, 2013
Dear Ziqra,

Thank you for your feedback. So please that our location and services were ideal for your weekend downtown. We hope to have you visit again soon!

Thank you,

Guest Experience Specialist
Eaton Chelsea Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Brunswick, Canada
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
142 helpful votes 142 helpful votes
3 of 5 stars Reviewed October 10, 2013

I stayed for 3 nights on business. Hotel check-in was efficient and friendly. Bellmen staff were very courteous and helpful. This hotel is centrally located and is okay for a quick trip either for business purposes or to shop at the Eaton Centre that is only a few blocks away. It is not a hotel that evokes relaxation and peacefulness so I would not recommend it for a get away weekend. It is extremely busy and it is always very active and hectic in the lobby area. The lobby was undergoing renovations when I was there and the hotel had not yet changed its name to Eaton Chelsea. Hopefully new branding will revitalize this hotel. Next project should be to overhaul the rooms as they are getting a bit tired and worn.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, October 17, 2013
Dear Mastercga,

Thanks for your feedback. We have now fully changed brands and are officially the Eaton Chelsea Toronto. The lobby renovations are complete offering our guest a fresh new look and updated facilities to cater to all travelers. Market Garden now offers a "grab n go" section and the new Express|o counter provides a great space to grab a quick beverage or a lite snack. The newest addition to the lobby is our living wall. We find that this living wall provides a more peaceful and calming feel. I hope that we may welcome you back soon.

Thank you,

Guest Experience Specialist
Eaton Chelsea Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverview, Canada
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 10, 2013

Well i can't say enough about this fantastic hotel from management to housekeeper they were the best ,couldn't do enough for us ,the room was big ,clean and the shower was awesomw ,loved it so much , i have never stayed in a hotel that i loved so much ,hallways were big lots of lighting and very clean,people who are giving bad reviews i don't know where you stayed because i could not find one bad thing with this beautiful hotel ,will be going back in 6 mths again and i will deff be staying at the Eaton Chelsea,you people just rock ,bravo for all you have done,thanks so much ,Janice

Room Tip: rooms on the 6th floor ,quiet
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, October 17, 2013
Dear Janice L,

Thank you for taking time to provide feedback on your recent stay. So great to learn of your enjoyable experience. Your comments regarding the staff are appreciated and will be shared with our management team. Great to hear you will be back in 6 months, and we look forward to welcoming you again.

All the best,

Guest Experience Specialist
Eaton Chelsea Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, Northern Ireland, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 10, 2013

I actually tried to cancel my four night booking at this hotel after reading reviews, well I was pressed for time and didn't get a response from whomever I booked with. First I'm going to start with the bad - the hotel in general needs an overhaul the corridors are very dated and bordering on the tatty. Similarly the rooms do not speak quality. We eventually stayed in our 3rd room choice which was an upgrade (due to someone drilling early in the morning in the room next door). This last room looked more like a hotel room and was not as shabby as the previous ones. It was also on a good side of the building away from the noise of the local construction. I wouldn't in any way say wow about the rooms. However, the staff I found to be very nice, the foyer had just been refurbished and was nice and the location is excellent. Also the top floor adult swimming pool and gym is nice too. I was pleasantly surprised an enjoyed my stay. The Hotel would require some serious room and corridor overhauls (its the largest Hotel in Canada apparently) for me to stay again on my return however if you are booked in I would say your stay will be fine, and don't be afraid to ask for a room change, some rooms are refurbished, some are not and have static aircon. Also try Mr Loverman's Swarma next door.

Room Tip: Some rooms have the old AirCon and cannot be modified, some rooms have modern aircon which can.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, October 17, 2013
Dear Jonny H,

Thank you for your review. Your feedback is important to us, and helps us improve services and let staff know how they are doing. I do apologize that the first 2 rooms provided were not acceptable and I can certainly understand your frustrations. As we transition our brand we have done some refreshments to the lobby level and our meeting spaces. We hope to continue those upgrades through out the hotel and are most exited about the recent start of our balcony and window restoration project. Stay tuned for more details and exciting news.

Sincerely,

Guest Experience Specialist
Eaton Chelsea Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pontefract
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 9, 2013

Great base for fitting in a whistle stop tour of Toronto. Near to CNN Tower and port. Good base for a trip to Niagara. Excellent self serve restaurant with multi-cultural cuisine available. Excellent staff.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, October 17, 2013
Dear Steve H,

Thank you for your review. So pleased that your chose the Eaton Chelsea for your stop in Toronto and our location allowed you to visit many of the "must see" attractions. Hope to have you visit again soon.

Thank you,

Guest Experience Specialist
Eaton Chelsea Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 7, 2013

I love staying here and I most certainly enjoyed the upgrade to the lobby. The cleanliness of this hotel was really good, the rooms were very well kept and other facilities were great. The service was amazing, very friendly, and price was worth it. We will return if back in Toronto. Also great hot tub.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Chelsea Hotel, Toronto? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chelsea Hotel, Toronto

Address: 33 Gerrard Street W., Toronto, Ontario M5G 1Z4, Canada (Formerly Delta Chelsea)
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #69 of 140 Hotels in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chelsea Hotel, Toronto 3.5*
Number of rooms: 1590
Official Description (provided by the hotel):
Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, enjoy fresh local dishes at Bb 33 Bistro and Brasserie, indulge in a coffee or cocktail at the T|Bar Lounge or embrace the lively vibe in Monarchs Pub, downtown Toronto's hotspot for nightly entertainment. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Booking.com, Priceline, HotelTravel.com, Cheap Tickets, DerbySoft Ltd Shanghai HQ, Despegar.com, BookIt.com, Hotels.com and getaroom.com so you can book your Chelsea Hotel, Toronto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Delta Chelsea Toronto
Delta Chelsea Hotel Toronto
Delta Toronto
Toronto Delta

Owners: What's your side of the story?

If you own or manage Chelsea Hotel, Toronto, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.