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“Great place to stay” 4 of 5 stars
Review of Chelsea Hotel, Toronto

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Chelsea Hotel, Toronto
3.5 of 5 Hotel   |   33 Gerrard Street W., Toronto, Ontario M5G 1Z4, Canada (Formerly Delta Chelsea) (Downtown Toronto)   |  
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Ranked #69 of 140 Hotels in Toronto
1 review
“Great place to stay”
4 of 5 stars Reviewed November 15, 2012

I wanted to celebrate my anniversary with my boyfriend and thought this would be an amazing place since it's in the heart of downtown and everything we wanted to explore was near by.

My plane was exceptionally early and was surprised that the hotel was willing to let me check in at 1 pm. The counter staff was amazingly sweet and friendly.

The room was amazing. Beautiful and spacious like they said. Ours came with a balcony also. The room service, tv channels and even the pub downstairs was great.

Checking out was a breeze also. They made me anniversary one I shall remember for quite sometime.

Definitely will recommend and even stay if I'm visit toronto again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GESDeltaCHE, Manager at Chelsea Hotel, Toronto, responded to this review, November 19, 2012
Dear Veesevani,

Thank you for posting your review.

I am pleased to hear that you had a wonderful stay with us and that we are able to accommodate you for an earlier check in. I am also happy that our team members made your anniversary a very special occasion.

We hope to continue to welcome you back and we are looking forward to it.

Sincerely,

Ashleigh Willard
Guest Experience Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,558 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (756)
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English first
Mexico City, Mexico
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed November 13, 2012

Got a special rate for the Delta Chelsea which was right for what it was. For my preference the hotel is way to big and very unpersonal. Staff was friendly but not walking one step faster to help anyone. Bad thing was that one night I wanted to take a bath and black hairs came up when the tub was filling. This while I am blond. In general the cleaning of the room wasnt very good. Location is great, but I would spend a bit more and stay somewhere else.

Room Tip: Try to get an upgrade. Standard rooms are tiny!
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GESDeltaCHE, Manager at Chelsea Hotel, Toronto, responded to this review, November 15, 2012
Dear Rianneplaya,

Thank you for taking the time to review you stay,

I was disappointed that you did not enjoy your stay due to the conditions of your bathroom and the service you received. We have programs in place to guarantee the cleanliness of our rooms, I am sorry they have failed in this instance. I am happy that we were able to provide you with a resonable rate for your stay.

We hope to welcome you back.

Sincerely,

Ashleigh Willard
Guest Experince Specialist
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Felixstowe, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 13, 2012

Comfortable bed
Stayed 4nights with daughters and grandson
It is an Ideal location for shops and entertainment
Food and service friendly and efficient
No wifi in room but ok in public spaces so no problem
Would stay there again as ambience made one feel relaxed and welcome
Good facilities and handy shop on site

Room Tip: Had paid to upgrade but should have checked room first as seemed quite basic
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GESDeltaCHE, Manager at Chelsea Hotel, Toronto, responded to this review, November 14, 2012
Dear rosie503747,

Thank you for taking the time to review your stay.

I am thrilled you had a wonderful stay with us. I am happy you enjoyed our downtown location and found our team members and services efficient and friendly. We are currently looking into installing wireless internet in our guest rooms.

We hope to welcome you back for another stay.

Sincerely,

Dasha Bortsova
Guest Experience Specialist.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2012 via mobile

O got a great deal on Priceline, and was pleasantly surprised with the renovations that were done. We were on the top floor- signature suites which includes a continental breakfast. great king room, good location. The service was excellent, check out and check in was very easy. Although the lobby is very busy .Comparable to being the time square of Toronto. Restaurants are abundant, north and south of the hotel location: combination if chains and different types of ethnic cuisine. To the south is the Toronto eaton centre, with all your large retail stores. For something uniques and interesting headroom west queen west, just pass spading. You will find a mix of eclectic shops of apparel and furniture with a mix of ladies and men's stores.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GESDeltaCHE, Manager at Chelsea Hotel, Toronto, responded to this review, November 19, 2012
Dear Grace0076,

Thank you for taking the time to post your recent stay.

I am thrilled you had a wonderful stay and found our service exceptional. I am also pleased you enjoyed the location of the hotel and its proximity to many restaurants, shops, and other attractions.

We hope to welcome you back for another great stay.

Sincerely,

Ashleigh Willard
Guest Experience Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 11, 2012 via mobile

This hotel seems very appealing, but is in need of some serious updates and renovations. The rooms have wired-Internet, and no wifi. You can use he Internet for free in the room, and there is free wifi in the lobby, but as a business traveler, in-room wifi is a must.
The walls in the room are very thin, and I could hear people walking through the hall, very clearly. I was also a few doors from the elevator, so I heard that all night.
Overall, it wasn't a terrible experience, but I'm not sure I will stay there again when in the area.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GESDeltaCHE, Manager at Chelsea Hotel, Toronto, responded to this review, November 13, 2012
Dear bsnower,

Thank you for taking the time to review your recent stay.

I am pleased to hear you enjoyed you stay with us. I apologize you were disappointed with the condition of your room, as well as the internet we provide. We are currently testing out equipment in order to have wi-fi in all our guest rooms.

We are looking forward to welcoming you back in the future.

Sincerely,

Dasha Bortsova
Guest Experience Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 9, 2012

I was here for 2 nights with a friend.. Great rooms and great location.right in the middle of toronto entertainment . walking distance to anywhere. Very comfortable beds. good customer service. Good gym facilities too..huge hotel and rooms have good space. Has a family pool. convenient parking too

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GESDeltaCHE, Manager at Chelsea Hotel, Toronto, responded to this review, November 12, 2012
Dear sonalifirehouse,

Thank you for taking the time to review us.

I am very happy to hear about your recent stay with us and that you found the rooms comfortable and service exceptional.

We are looking forward to your next stay with us.

Sincerely,

Dasha Bortsova
Guest Experience Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 9, 2012

We came to Toranto from Ireland for our first trip and stayed here when we arrived on our first night. Staff were helpful and gave us any information we needed to know on arrival.

The following day we were checking out to go to niagara to see the falls and stay over the night in niagara to return back to Delta the following day for our last night before we were to catch a flight to Vegas. The lady's name was Maxine. She was really nice and chatted to us. When we told her we were on our honeymoon she congratulated us and was so warm.

When we returned we were well looked after. We were upgraded to a nicer room and Maxine was off and had left note for us to be looked after. Tanya, also very nice sent up some room service, arranged by Maxine. We had some lovely wine with fresh strawberries dipped in chocolate. And a lovely compliment note welcoming us and with note to enjoy our honeymoon on behalf of the hotel and staff.

Maxine thank you for making sure we were looked after. We had a very comfortable nights sleep and enjoyed our stay! Thank you Tanya and to all the lovely helpful staff during our short stay.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GESDeltaCHE, Manager at Chelsea Hotel, Toronto, responded to this review, November 15, 2012
Dear doots31,

Thank you for taking the time to review your recent stay.

I am happy you enjoyed your stay with us on your honeymoon, and found our team members warm and helpful. As a company, it is our mission to create communities guests can rely on for the comfort and emotional support they can’t take with them when they leave home.

We hope to welcome you back for another fantastic stay.

Sincerely,

Ashleigh Willard
Guest Experience Specialist
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chelsea Hotel, Toronto

Address: 33 Gerrard Street W., Toronto, Ontario M5G 1Z4, Canada (Formerly Delta Chelsea)
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #69 of 140 Hotels in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chelsea Hotel, Toronto 3.5*
Number of rooms: 1590
Official Description (provided by the hotel):
Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, enjoy fresh local dishes at Bb 33 Bistro and Brasserie, indulge in a coffee or cocktail at the T|Bar Lounge or embrace the lively vibe in Monarchs Pub, downtown Toronto's hotspot for nightly entertainment. ... more   less 
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Also Known As:
Delta Chelsea Toronto
Delta Chelsea Hotel Toronto
Delta Toronto
Toronto Delta

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