My friends and I had booked 3 rooms side by side for a 2 night stay as we were all attending a show together that weekend in Toronto. We arrived around 430pm to discover our rooms were not ready yet and we had to wait in the lobby 45 minutes before they came and told us our rooms were ready. We entered our rooms where I then continued to shower and found used shampoo bottles tucked in with our clean towels from the previous guest, making me wonder if the towels were even replaced after they had left. The show ended that night at 11pm and we proceeded back to the hotel to our room and got harassed by security for noise complaints at 1130pm so we dispersed from the hotel. The next day front desk called and asked when we were checking out (even though we had booked 2 nights) and said if we would like to stay another night the rate of the room would change from $209 to $399 per night. As we were leaving (after of course refusing to pay that ridiculous amount) our bill had been charged an additional $70 claiming 2 others had stayed in our room (with one bed) as well. After explaining multiple times to the reception no one else had stayed in our room they forced us to pay the fee explaining to us the manager would deal with it later, which she refunded when she watched the video tapes proving us right. Our weekend get away was completely ruined because of this hotel and I will never recommend or be returning ever again.
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- Also Known As:
- Toronto Grand Hotel