Hubby and I spent 1 night at the Grand (February 18, 2013). Check-in was a disappointment. We had booked a junior suite October 2012 for thes 1 night stay. When we arrived we were told our room wasn't ready so we took the complimentry drink that was offered while we waited. After our drink we checked back and room was still not ready. We were given our parking pass and told we could park our car while we waited, we proceeded to do so. Since we didn't have a room key yet, we had to use the intercom system so that someone could open the door to the underground parking ........... no one answered, back inside we went. When we were told that our room was ready, we were advised that it wasn't a junior suite, we asked how this happened and were told that someone just booked it. Another comlimentry drink offered. Well, no big deal we really just needed a place to sleep for the night. We brought our stuff to our standard room on the 16th floor and left for our night out. The room was nice and suited our needs. The breakfast buffet is a must!! Great selection and taste. We would stay again.

Took my boyfriend for his birthday on Family Day weekend. We knew it would be busy but overall we didn't really notice the "extra" people. I called in advance and told them we were celebrating a birthday and upon arrival to our room there was a nice gift and personalized card for him. Very nice touch. We arrived at 2pm and our room was ready. We stayed in the Jr Suite on the 15th floor. Yes you can see the lake but try for something higher. Our room was very comfortable. A little disappointed with the size of the bedroom, but really, who cares. The bed was very comfortable.The large pool was wonderfully warm and comfortable lounge chairs. Felt like a spa! The rooftop hot tubs are fantastic.It was COLD out but put your boots and robe on and run out there. Jump in and enjoy! We were there under the stars and again in the afternoon with the sun.. Perfect. Was busy at night but everyone was friendly and well behaved. Dinner at Citrus was nice but not GRAND. The food was nicely presented and the steak is very big but, there was something lacking. I'm not a picky eater, but I did find something "not there". The celery root soup and mussels were very good though. We moved to the lounge area for after dinner drinks. Nice, but the couches could use an overhaul for sure. The hotel is lovely and yes, great deal on the buffet breakfast for sure.. The amenities are wonderful, so use them. If you can find a deal on line, take it and pack your bathing suit and enjoy some R&R.

My husband and I spent 4 nights at the Grand Hotel this past weekend. We arrived around 2 pm and were able to check in right away. Our room was nicely equipped with 2 tvs and dvd players, a microwave, kitchen sink, and small fridge. Wi-fi is free and worked well although I did have some dropped calls with skype when it would stop working intermittently. The breakfast is included and is the best free breakfast we have ever had at a hotel. There is a great mix of hot and cold foods including fresh fruit, yogurt, scrambled eggs, bacon, sausage, fries, toast, bagels, pastries, cereal, several types of juice, and coffee. It also has pretty generous hours with breakfast being available until 10 am during the week and 10:30 on weekends.

The location is a 5-10 minute walk from Eaton center and the subway. The neighborhood that you walk through is a bit run down (some graffiti and lots of bars on windows) but still feels safe even at night.

There is a rooftop hot tub which you have to see for the view (though we didn't use it because it was much too cold!) and also a nice pool in the basement with a hot tub as well.

One day we returned to our room around 4:15 pm wanting to relax and were surprised to find out that our room still had not been cleaned for the day (we had been out of the room since around 10 that morning which seemed like ample time for it to be cleaned). The maid was in a nearby room and we asked her to clean our room next while we went to the business center. It was a minor inconvenience but seemed a bit odd that they were still cleaning rooms that late in the day.

Overall, we would not hesitate to stay there again on a return trip to Toronto.

Found this through Booking.com. I was originally looking at another 4 star hotel in the area. My husband and I wanted to have a "Downtown" experience. Comparing the two properties I went with The Grand for the look of the rooms, the free breakfast (excellent), reasonable parking, and free WIFI. The other property had $40/day parking and they charge for WIFI!

We have a lovely room on the 17th floor, the pool, fitness center, and rooftop Jacuzzi's are great. We will definitely return.