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“far from downtown, but..” 3 of 5 stars
Review of Quality Hotel & Suites Airport East

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Quality Hotel & Suites Airport East
3.0 of 5 Hotel   |   2180 Islington Avenue | at Highway 401, Toronto, Ontario M9P 3P1, Canada   |  
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Ranked #96 of 141 hotels in Toronto
Royal Oak, Michigan
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“far from downtown, but..”
3 of 5 stars Reviewed September 9, 2012

2 night stay for the Toronto International Film Festival as the downtown hotels were $300+ per night. Paid $180 for 2 nights with free parking and free wifi. Commute to downtown via bus (one block from hotel) and one subway was about an hour each way for $3..relatively painless. Staff was very nice and accomodating. Room was large, had coffeemaker, hairdryer, basics. This is an older hotel and right off the highway and does provide a free airport shuttle. Airport is close and it is VERY loud at night with the planes and other noises, however, it didn't bother me. The hotel is older and the rooms show it, however, again, it didn't bother me. I would stay here again as the staff were so nice and I actually enjoyed taking the bus and subway. *The restaurant was not very good. Felt like a conference room and the prices were way too high for what you got ($22 for a cup of soup and nachos). No pool. They do provide free coffee and tea on off breakfast times. Nothing extravagant, but ok.

Room Tip: Far from the elevator.
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  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review, September 13, 2012
Thank you for taking the time to share your experience while you were our guest at the Quality Hotel & Suites, Toronto Airport East. We are delighted you have enjoyed the accommodation and our guest services. Your observations will be shared with the entire staff. We always want to know about our guest’s experience here; lets us know what is working well and where we need to improve. This time of year it is our tour season. Due to limited banquet facilities, during summer season our restaurant is used to accommodate our tours for their meal requirements. Please bear with us during this time. Complimentary coffee and tea is available in guest rooms and lobby area. Please inquire and “consider it done”.
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250 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Boston, Massachusetts
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 4, 2012

I stayed at this hotel for a few nights recently while touring the Toronto area. I’d highly recommend it. The staff are helpful and the rooms are clean! These are two of the most important factors that I consider when deciding whether to stay at a particular hotel. The front desk staff even offered to help carry the luggage up to the room. The only downfall is that it is a bit far from the Toronto downtown area and so you would definitely need to rent a car.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review, September 7, 2012
The staff and I are delighted you have enjoyed your stay with us. I will share your comments with the entire staff. Cleanliness and Service is our #1 priority. We sincerely thank you for taking the time to write a review on our hotel and share your experience while you were our guest. We hope you come back; it would be our pleasure to serve you again.
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Winnipeg, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 3, 2012 via mobile

Stayed for 2 nights, first room was dirty, full of flys and smelled like vomit. So went down to front desk and the staff moved us straight away. In the 2nd room the air conditioner was broken but again the staff were quick to get this fixed.

2nd room clean and basic, we were happy with our stay. Free parking was good and there was a Walmart close by.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review, September 7, 2012
Thank you for taking the time to write a review of your experience while you were our guest. Your comments are valuable to us and they will be shared with the entire staff. Most of all, thank you for giving us the opportunity to correct the setback with your rooms, to your satisfaction. The staff and I are committed in providing our guest comfortable accommodations and great service. We are devoted to our promise; our guest's satisfaction.
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Wappingers Falls, New York
Top Contributor
136 reviews 136 reviews
10 hotel reviews
Reviews in 61 cities Reviews in 61 cities
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed August 30, 2012

We got a terrrific rate at this hotel, two nights for the price of one, otherwise I think we might have cancelled and gone elsewhere. I mean if you had a flight the next day and needed a bed for the night, it might not be too bad. However, there is nothing nearby, no place to go, to eat, nothing you could walk to, or even take a short drive. The hotel itself is stark on the outside, the lobby is fairly nice, there are three elevators, all good. However, the carpeting in the halls and the rooms looks old and in need of shampooing or replacement. That goes for the beds, the furniture and the tv. The rooms are large, and I think they try to keep them as clean as possible, but their age is showing. It was not a terrible experience, just not as good as we would like. To be forewarned is to be forearmed!!

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review, September 4, 2012
Thank you for taking the time to write a review of your experience while you were our guest at the Quality Hotel & Suites, Toronto Airport East. My staff and I are committed in offering our guest great service and comfortable surroundings. Service and cleanliness is our number one priority. We have a maintenance program of deep cleaning the carpets all through the hotel. In most areas they are done on quarterly bases. Hotel is consistently upgrading to the standards of Choice Hotels.
Hotel location is adjacent to major highways; 401, 409 and 400 and only few minute drive to the airport. Quality Hotel & Suites, is principle for stop over for clients who are driving by to rest before they advance to their final destination or take a flight early the next morning. Our Alder and the Sparrow Restaurant and lounge are open for breakfast, lunch and dinner. I hope you come back and give this hotel another chance.
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North Bay, Ontario, Canada
1 review
5 of 5 stars Reviewed August 12, 2012

My family and I stayed at the Quality Suites and were well treated by the staff. They were accomodating and helpful ensuring my vehicle would be fine while on my trip. The shuttle bus was on time leaving and returning to the airport. Made for a pleasent trip and the price was right as well.

Thank you!!

Room Tip: the upper floors make for a great view of the city...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review, August 13, 2012
Thank you for taking the time to write a review on your experience here at the Quality Hotel & Suites Toronto Airport East. I am delighted we delivered on our promise in creating a good experience while you were our guest. I hope you come back to see us again and it would be our pleasure to serve you again.
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Madison, WI
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2012

The exterior of the building isn't that great. It looks old and worn. The interior, however, is decorated very well. I was not expecting it to be so nice, especially for the price. The room was comfortable and clean. They had free wifi and the staff was courteous. We had a late check out and housekeeping came and knocked/entered 3 times, which was annoying. But the stay was still enjoyable.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review, August 13, 2012
I am delighted you had a pleasant experience while you were our guest. Thank you for taking the time to write a review on you observation of the Quality Hotel & Suite, Toronto Airport East. The staff and I are committed in offering our guest clean comfortable rooms and great service. I will share your comments with my entire staff. We hope to see you again and it would be our pleasure to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tilbury, Canada
Top Contributor
93 reviews 93 reviews
50 hotel reviews
Reviews in 62 cities Reviews in 62 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed August 9, 2012

This property is clean, comfortable, accessible and affordable. Located right off the 401 at Islington it is easy to get to and easy to get on to your destination from there. There is not much right local but a short drive offers most anything in terms of dining and things to do. Usual Quality Inn amenities including on-site restaurant / bar in a clean and comfortable environment.
Delivers great value if you're watching your expenses

Room Tip: Closest dining options are up Islington and onto Rexdale toward the Airport. It's under the app...
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmqualityhotel, General Manager at Quality Hotel & Suites Airport East, responded to this review, August 17, 2012
Thank you for sending your observations on your experience while you were our guest. I have shared your comments with my staff; they are delighted to receive pleasant information about the work they do.
Our commitment is to provide our guest with clean comfortable rooms and great service. We hope you come back to the Quality Hotel & Suites, Toronto Airport East. It is our pleasure to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quality Hotel & Suites Airport East

Address: 2180 Islington Avenue | at Highway 401, Toronto, Ontario M9P 3P1, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #96 of 141 hotels in Toronto
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel & Suites Airport East 3*
Reservation Options:
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Also Known As:
Quality Hotel And Suites Airport East
Quality Inn Toronto
Quality Hotel Toronto

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