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“Not A Four” 3 of 5 stars
Review of Westin Bristol Place Toronto Airport

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Westin Bristol Place Toronto Airport
4.0 of 5 Hotel   |   950 Dixon Road, Toronto, Ontario M9W 5N4, Canada   |  
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Breakfast for 2 Included
Ranked #41 of 141 Hotels in Toronto
BC
Top Contributor
89 reviews 89 reviews
40 hotel reviews
Reviews in 36 cities Reviews in 36 cities
56 helpful votes 56 helpful votes
“Not A Four”
3 of 5 stars Reviewed October 28, 2012 via mobile

We stayed here for 2 nights In late October and was not impressed for a 4 star hotel.
The first night the climate control system did not work. We called the front desk and they sent up maintenance with a portable heater and I thought how tacky was this. The maintenance man said that the heat pump system was turned off.
The next night we almost cooked it was to hot.
The room was clean and well appointed but the halls are extremely dated.
I think this hotel has potential but needs some work.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review, November 22, 2012
Hello “Dflyboy”

Thank you so much for taking the time to provide your feedback on your recent experience, and I am so sorry to hear of the heating issues that you experienced while you were our guest. Providing a comfortable room and exceptional service is our primary goals, and again, I am disappointed to hear that we did not deliver this. The heating/cooling in many properties is an ongoing challenge, and it has been a difficult season with the warmer than normal fall temperatures.

I truly hope that you will give us another opportunity to win back you trust and loyalty

Regards,

Marsha Ray
General Manager
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454 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Guelph, Canada
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
Reviews in 31 cities Reviews in 31 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 27, 2012

Attended conference here, I was disappointed that wifi was not included in the price, neither was parking. Beds and pillows were very comfortable, shower was hot, no fan in bathroom so it became an uncomfortable shower quickly. Duel shower head did not work, would have been nice to use. Was very happy to have tea in the am with hot water machine supplied. While attending conference during the day hotel was supplying tea and coffee but they forgot to refill the hot water so a few times so we went empty handed in the afternoon. Was nothing spectacular, a good night's rest but wouldn't choose to stay again.

Room Tip: Hotel layout can be confusing, may need a map.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review, November 2, 2012
“Carolyn C”
Thank you very much for taking the time to share your feedback and post your review. We truly do value your comments, and always strive to exceed our guests’ expectations.

I am glad to hear that you enjoyed the Westin Heavenly Bed, and I will certainly investigate the shower head from that room. As we always do, we will share your comments with our team as we strive to continuously improve our service levels and product.

We hope that you will give us another opportunity to win back your trust and loyalty.

Regards
Marsha Ray
General Manager
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Playa Samara, Costa Rica
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 22, 2012

I had the pleasure of staying here 2 weekends ago for several nights, and from the minute I checked in I felt as if I were being pampered in a spa.The gentleman at the Front Desk was friendly and diligent.My room was warm,spotlessly clean and inviting and the bed was large and luxurious.The food I ordered from room service was delicious and came within the expected time frame.The next morning the floors housekeeper was wonderful and only too happy to give me extra tea/coffee etc. My stay was thoroughly enjoyable and helped me feel relaxed after working.I look forward to staying here again in the future

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, Ontario
Top Contributor
92 reviews 92 reviews
51 hotel reviews
Reviews in 41 cities Reviews in 41 cities
228 helpful votes 228 helpful votes
4 of 5 stars Reviewed September 30, 2012

I have stayed at this hotel frequently and it has always been satisfactory as an airport stopover hotel or while attending a conference. Their airport shuttle is timely and friendly and I like the fact it is not shared with other hotels. The rooms are always clean and comfortable. Good beds and bedding. Price on weekends is always better than during the week, especially their park and stay rate. Staff are very courteous and professional......This is always our hotel of choice when the price is right.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review, October 15, 2012
Hello “Jaymars1”,

Thank you so much for your great feedback! I am happy to hear that you keep coming back, and that you enjoy our rooms and our team.
Awaiting your next stay!

Regards
Marsha Ray
General Manager
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New York City, New York
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 25, 2012

Nice, clean and near by airport with free shuttle. Convenient with on site parking as well. We have stayed here before and will be back when visiting Toronto. If you are certain of your travel dates, prepaid gets you the best price. Make use of the free shuttle by returning your rental car the night before to save one night's parking fee.

Room Tip: The even number rooms have a nicer view especially at night when the lights are on.
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Stayed September 2012, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review, October 15, 2012
Welcome Back “Goavidtraveller”,

Glad to see you return and had a renewing stay once again. Thank you for the tip and advising guests to book early and the prepaid rates is usually the best way to go. Our shuttle service to and from the airport is always ready to bring the next guest for an evening of relaxation.

Looking forward to your next stay with us.

Regards,
Marsha Ray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 13, 2012

Last night on a 2 week stay in Canada. Picked this hotel for ease to airport the next day, and it has a free shuttle which was unexpected. Tania was lovely at check in and made me feel relaxed and empathized with the 6hr journey just taken to get there. Food in the bar was my nicest meal in the 2 weeks and the dirty martinis a winner. The only complaint I would have is about the pool area and lack of facilities, as we had checked out but had a late flight departure we were spending the day by the pool but with no changing/shower/bathroom facilities it didn't work out as planned.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBPH, General Manager at Westin Bristol Place Toronto Airport, responded to this review, October 15, 2012
Dear “girly2010Dublin”,

Thank you for your positive review.
Glad to hear the end of your trip was renewing and a great way to end your travels. Thank you for noticing our associates, this mean a lot to them for their hard work. Our food and beverage team will be delighted to hear about your experience in the restaurant, we will always have a dirty martini awaiting your arrival.

Hope to see you in the future.

Regards,
Marsha Ray
General Manager
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jacksonville
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 10, 2012 via mobile

Very nice hotel located near the airport and Woodbine Race Course. Nice clean rooms and service was impeccable. Great dining near by consists of a verity of options. Very dedicated staff. If in the Toronto area on business or pleasure and are looking for a place near the airport you can't go wrong.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinBPH, Front Office Manager at Westin Bristol Place Toronto Airport, responded to this review, September 14, 2012
Thank You James P,
We are pleased your stay was refreshing. Our staff takes great pride in their hotel and ensure our guests always have a feeling of your home away from home. Looking forward to your next stay with us. Your Westin Heavenly Bed Awaits you

Regards
Tony Coluccio
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Bristol Place Toronto Airport

Address: 950 Dixon Road, Toronto, Ontario M9W 5N4, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Toronto
#28 Luxury Hotel in Toronto
#35 Business Hotel in Toronto
#37 Romantic Hotel in Toronto
Price Range (Based on Average Rates): $
Hotel Class:4 star — Westin Bristol Place Toronto Airport 4*
Number of rooms: 288
Official Description (provided by the hotel):
Our hotel is conveniently located near Pearson International Airport and Paramount Canada's Wonderland. We provide free airport shuttle service and a wide range of event spaces. ... more   less 
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Also Known As:
Westin Bristol Place Toronto Airport Hotel Toronto
Westin Toronto
Toronto Westin

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