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“Toronto with Friends ...” 4 of 5 stars
Review of Windsor Arms Hotel

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Windsor Arms Hotel
5.0 of 5 Hotel   |   18 St. Thomas Street, Toronto, Ontario M5S 3E7, Canada (Downtown Toronto)   |  
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Hotel amenities
Ranked #11 of 142 Hotels in Toronto
Asheville
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Toronto with Friends ...”
4 of 5 stars Reviewed October 18, 2012

Location of Windsor Arms is perfect...on a quiet street but within easy walking distance of some of Toronto's finest shops and restaurants. Understated decor and furnishings but has a definite charm. Service is excellent! Would definitely recommend this small luxury hotel.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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196 reviews from our community

Traveler rating
    149
    25
    7
    7
    8
See reviews for
33
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Mississauga, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 10, 2012

My wife and I returned to the Windsor Arms ("Romance Package") for our 40th anniversary on Thanksgiving Weekend, October 2012. The hotel, while obviously fully renovated since then, is much as we remembered it on our wedding day: low key, old world charm, with understated, luxury touches throughout. Location is on a quiet side street, just minutes to Bloor Street shopping, Yorkville and the ROM. Service is personal and friendly, with no ostentation or obsequiousness. The deluxe suite is nicely laid out, with the most comfortable bed of any hotel we have stayed in.
We highly recommend it for luxurious pampering, despite two minor annoyances: a) on both evenings it took 45 minutes to get a bucket of ice (meal room service apparently takes precedence), b) the surround sound system and analogue thermostat are impossible to control (alarm at 5:00 am anyone? Had to unplug to disconnect).

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ontario
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 8, 2012

We are a family of 4, 2 adults and 2 kids. We wanted a night on the town, close to the ROM, and decided on the Windsor Arms. We enjoyed the Thanksgiving Sunday brunch, turkey was ok, but king crab was phenomenal! Service was good, and the dining room is a very elegant space.

The location of the hotel is fantastic, on a quiet street right off Bloor. We stayed in a junior suite on the 4th floor. The pictures on the site don't do it justice. The pool and the room are much better in person. Great sauna in the pool area. All aspects of the otel are very clean and well maintained. The bathroom was all marble and spacious. Had a jacuzzi tub, which we did not use. Separate shower was very nice. Bed was very comfortable. Kids slept on the pullout sofa (queen). There was some creaking/dripping noise late at night, which was annoying. Butler was very accommodating. Hubby got his shoes polished, complimentary choc dipped strawberries and newspaper. We had requested a DVD player to the room.

Complimentary breakfast next day was not that great. "Something" was missing. Chocolate croissants were delicious, though. Service was excellent. We valet parked our car for $30, service was top notch there and at the front desk. We checked out early, around 10 am, and walked to the ROM. We picked up our car at the hotel around 1:30, and they had already loaded the luggage, so no delays.

Overall impression was great. We loved it and would stay again!

Room Tip: Fourth floor affords easy access to the pool. Showers right next to the pool are great.
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lichfield
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 5, 2012

Stayed where for 3 nights in Sept 2012. The place was full of effortless charm - ANYTHING was possible, I've only ever found this before in a hotel at The Goring in London (England).

All staff were superbly trained and conscientious - they all totally " owned " the hotel.

Every time I visit Toronto in future I'll stay here, and I'm telling everybody I know to stay here now.

Can't wait to go back.

Room Tip: They're all good.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Irvine, California
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 29, 2012

The Windsor Arms is our favorite place to stay in Toronto: our home away from home. The rooms are very quiet and comfortable and elegantly decorated. The service provides a personal touch: people know your name; your butler is at your beck and call. The ammenities are first class. the location is convenient to down town activities.
It's not perfect: the lobby has limited seating and no real place to lounge; the toilet sound like a rocket taking off.
This is a botique hotel; small, personal and a nice setting for couples, friends and family or a business person looking for peace quiet and privacy.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 29, 2012

It's a great location, but despite it's very British name and interior decor (which is exquisite) and being British I was surprised not to see tea facilities in the room - just coffee.

They did compliment me a tea, which was kind after our 1 hour journey to get there - otherwise it's $5!

The fire alarm went off at 3.30am and the air con was 'clicking' all night, which I recorded and played to the reception in the morning - so you can imagine I didn't get much sleep ;-) So not the best experience...

The next morning we were asked the right questions 'did you enjoy your stay/have a nice sleep' but our response being the air con and fire alarm didn't justify and apology or much response to their question?! Certainly not a discount to a bad sleep which is what you want from a hotel no?

The breakfast was good (sausage horrid) & the waiter was great.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Top Contributor
104 reviews 104 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed September 19, 2012

Overall the Windsor Arms deserves the high ratings it receives. Our suite was well-equipped and generously sized, the bed was comfortable, the bath-room spacious (if somewhat eccentrically arranged, and with a shower attachment that needed to be more securely fitted in its housing), and service was polite and attentive, though perhaps not as situation-specific as it should be given the hotel's advertising emphasis on boutique-style butlering services etc For example, indication that the television in the main room of our suite was not operating properly generated attempts to make it do so from a very helpful employee, but no offer of a modest price reduction when he failed to remedy the problem. Also the sound system -- which fed through to separate speakers in every room from a central bedside console -- was eccentrically, and hence frustratingly, set up, with sufficient buttons in the individual room controls that seemed to serve no purpose as to complicate one's working out which ones did actually do something. A cursory summary by a staff-member who knows the system is not adequate, and a printed guide explaining its operation needs to be provided. I got the impression that some of the hotel staff may not have known the hotel and its resources as well as was necessary for them to be able to deliver on the promise of meticulous, client-specific service.
The Sunday brunch buffet was outstanding -- the best buffet I can remember ever having. And the regular breakfast -- included in the room price -- which we tried on our other morning there was very good too.
One decided, and slightly worrying, oddity is that when we asked if there were stairs (rather than just the elevator) down from the second floor, we were told by front-desk staff that there weren't. Speculating that this couldn't possibly be the case (it would surely be contrary to basic fire regulations), we explored along the stretch of the second-floor corridor that crosses above the entrance hall and found at the end of it an unprepossessing looking staircase behind a door, which we assume did indeed lead downstairs (though it looked sufficiently scruffy and uncared for that we thought it might be intended just for staff use and didn't venture down it, simply retreating to the elevator instead). But in the absence of indication of fire exits in the suite itself, it seems rather cavalier of staff to be telling guests that the only way out from an upper hotel floor is an elevator that in the case of a fire would be unusable.

We might stay there again. We would certainly go to the Sunday brunch buffet again. But overall I think that staff need to be a little better informed, and show a little more flexibility and initiative, for this hotel fully to deliver on the genuine substance rather than just the surface show of its claims for attentive service. Our immediate comparison point was Langdon Hall (Cambridge, Ontario), which we had stayed in a few weeks earlier, and which genuinely delivered on every front on its claims for exemplary accommodation, food, and service.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Windsor Arms Hotel

Address: 18 St. Thomas Street, Toronto, Ontario M5S 3E7, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Toronto
#8 Spa Hotel in Toronto
#9 Family Hotel in Toronto
#9 Luxury Hotel in Toronto
#16 Romantic Hotel in Toronto
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Windsor Arms Hotel 5*
Official Description (provided by the hotel):
Consecutively voted the #1 hotel in Toronto by Conde Nast Traveler Magazine, the Windsor Arms Hotel is nestled on a quiet street ideally located just steps away from Yorkville, the heart of Toronto's most fashionable shopping and entertainment district. An aura of warmth, discreet luxury, and the latest technology combined with our exceptional level of service makes Windsor Arms Toronto's most luxurious boutique hotel. Behind our century-old portals are 28 new luxury suites with 24-hour butler service. The Windsor Arms is host to the Courtyard Cafe - open for Sunday brunch and special events; Prime Steakhouse -open for breakfast, lunch and dinner and a full Vegan menu; the Tea Room for Afternoon Tea and Lounge twenty-two for tapas and cocktails. The Spa offers fully serviced individual treatment rooms, swimming pool and exercise facilities. ... more   less 
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Also Known As:
Windsor Arms Toronto
Windsor Arms Hotel Toronto

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