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Toronto Marriott Downtown Eaton Centre Hotel: Traveler Reviews

4.0 of 5
525 Bay Street, Toronto, Ontario M5G 2L2, Canada (Downtown Toronto)
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Toronto Marriott Downtown Eaton Centre Hotel
Ranked #24 of 138 hotels in Toronto
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485 reviews from our community

Traveler rating
    179
    213
    67
    16
    10
See reviews for
Families
98
 
Couples
110
 
Solo
33
 
Business
139
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Timmins, Canada
Top Contributor
65 reviews 65 reviews
52 hotel reviews
Reviews in 40 cities Reviews in 40 cities
50 helpful votes 50 helpful votes
“Central to Everything in Downtown Toronto”
4 of 5 stars Reviewed February 23, 2013

I spent three nights at this property on a business trip in a more or less standard room (two double beds on the 14th floor). The room was spacious, the bed comfortable (one of them anyway) and the bathroom was well lit and clean. The decor was a little dated (mustard coloured walls) and the view was to the north i.e. buildings but there was nothing unpleasant about the room at all. The best part was the heating system which was both effective and quiet so I could leave it on at night without a roaring fan to wake me up.
I didn't use the restaurant but I did use the fitness facility two times. The fitness room is located on the top floor so you can gaze out at the skyline while on the equipment. There was a good selection of up-to-date machines, weights and towels. The room is open 24/7 - nice for us early risers.
The only glitch I had was trying to order room service. I called twice at about 10PM but no one ever answered.
There are lots of restaurants nearby but only fast food places open before 7AM.

Room Tip: No traffic noise on the higher floors.
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Slightly dated but nice stay”
4 of 5 stars Reviewed February 23, 2013

We stayed for three nights, and the staff and facilities were more than adequate (but less than outstanding), and the hotel is conveniently located for access to the Four Seasons Center for the Performing Arts, and a block from the subway, across Bay St. from City Hall. The room was spacious, though somewhat dated, but it was a quite pleasant stay.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, Canada
Top Contributor
97 reviews 97 reviews
15 hotel reviews
Reviews in 23 cities Reviews in 23 cities
94 helpful votes 94 helpful votes
“Decent stay”
4 of 5 stars Reviewed February 18, 2013

Stayed here for just one night on a shopping trip. It was conviently located close to the Eaton's center which was literally a 5 min walk away. The rooms are starting to look a little out dated (819) Would have been nice to have one mirror outside the bathroom, as every other hotel does, hard for 2 people to get ready in the morning with out one.
The rooms were very clean, beds were very comfortable. The wifi cost $15 for in room. The wifi was free in the lobby.
Dinner was great at the hotel restaurant and our server was very professional.
Prices were a little expensive, $20 per meal aprox.
For breakfast we ordered room service which came in a timely fasion. , it was also expensive $16-20 for a full meal.
Hot cereal $10
cereal $7
Toast $5
The meal was very good:)
We asked for extra milks to be brought up to our room for our coffees which came timely as well.
There is a coffee maker and free coffee & tea in room.
I the service and cleanilness rates it a 5, but the outdated decor, put it without free wifi in the room and no mirror put it down a notch for me.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury, Canada
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“Great Location”
3 of 5 stars Reviewed February 12, 2013

It isn't my first choice when I go to Toronto, which is quite often, We stayed weekend of Feb 8/9 2013 and I chose this because of all the snow and the connection to the Eatons Centre.The hotel was lovely, the staff was pleasant and helpful and the room was clean and spacious. My problem was with the pillows, which were atrocious and the towels, which were dreadful. They were thin, old and scratchy. I had an uncomfortable sleep, and for this reason my first stay at a Marriot will be my last.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Burlington, Canada
Top Contributor
60 reviews 60 reviews
38 hotel reviews
Reviews in 42 cities Reviews in 42 cities
181 helpful votes 181 helpful votes
“Fantastic location, great hotel”
5 of 5 stars Reviewed February 11, 2013

I've stayed in many hotels in downtown Toronto, and the Marriott Eaton Centre is now my favourite.

Beautiful, spacious lobby. Efficient, helpful, knowledgeable and courteous check-in. Large, spotless and comfortable room. Request a corner room in a higher floor (ending in 02)!

Fantastic location adjacent to the Eaton Centre, Yonge Dundas Square, City Hall, and Chinatown. Walking distance to most everything else in downtown Toronto, and only steps to the subway.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Toronto Marriott Downtown Eaton Centre Hotel

Also Known As:
Marriott Toronto
Toronto Marriott
Address: 525 Bay Street, Toronto, Ontario M5G 2L2, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotels in Toronto
#20 Family Hotels in Toronto
#33 Business Hotels in Toronto
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Welcome to Toronto Marriott Downtown Eaton Centre hotel. An upscale downtown Toronto hotel and guest suites offers hi tech business meeting rooms for the business traveler, with free Wi-Fi in public areas and an array of family vacation packages. ... more   less 
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Toronto Marriott Downtown Eaton Centre Hotel
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