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All 138 Toronto hotels

Toronto Marriott Downtown Eaton Centre Hotel: Traveler Reviews

4.0 of 5
525 Bay Street, Toronto, Ontario M5G 2L2, Canada (Downtown Toronto)
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81%
Ranked #25 of 138 hotels in Toronto
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505 reviews from our community

Traveler rating
    187
    221
    69
    18
    10
See reviews for
Families
100
 
Couples
113
 
Solo
34
 
Business
149
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sudbury, Canada
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“Great Location”
3 of 5 stars Reviewed February 12, 2013

It isn't my first choice when I go to Toronto, which is quite often, We stayed weekend of Feb 8/9 2013 and I chose this because of all the snow and the connection to the Eatons Centre.The hotel was lovely, the staff was pleasant and helpful and the room was clean and spacious. My problem was with the pillows, which were atrocious and the towels, which were dreadful. They were thin, old and scratchy. I had an uncomfortable sleep, and for this reason my first stay at a Marriot will be my last.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
Top Contributor
60 reviews 60 reviews
38 hotel reviews
Reviews in 42 cities Reviews in 42 cities
190 helpful votes 190 helpful votes
“Fantastic location, great hotel”
5 of 5 stars Reviewed February 11, 2013

I've stayed in many hotels in downtown Toronto, and the Marriott Eaton Centre is now my favourite.

Beautiful, spacious lobby. Efficient, helpful, knowledgeable and courteous check-in. Large, spotless and comfortable room. Request a corner room in a higher floor (ending in 02)!

Fantastic location adjacent to the Eaton Centre, Yonge Dundas Square, City Hall, and Chinatown. Walking distance to most everything else in downtown Toronto, and only steps to the subway.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ajax, Ontario, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Friendly helpful Staff”
5 of 5 stars Reviewed February 10, 2013

Stay here when we are downtown TO for business. Note to people in Scooters and wheelchairs the Marriott is connected to the Eaton Centre, however it is not accessible (there is about 10 steps that stop you. It is a pity, We were there on Thursday & Friday Feb 7 & 8 ( @TOsnow) The Marriott have an accessible door which is on the south side which is maybe a 100 yards to the Eaton Centre . The problem for all of Friday was that this walkway was not plowed and we had to take the long route to get to eat at Mr GreenJeans. Almost 25 minutes to figure it all out coming and going.

Room Tip: The accessible rooms only have King Beds
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Barcelona, Spain
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Nice Hotel”
4 of 5 stars Reviewed February 1, 2013

I stayed one night 26th JAN 13. Service was good (specially Austin from Concierge who helped on several occasions on suggestions on car rental). Bar was average and needed a bit more animation but drinks were good and cozy ambiance with the chimney.

Room size is good, comfortable bed and clean throughout. Equipped with all amenities you may need.

Breakfast was good. Buffet style with a correct variety.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Gibraltar
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Great Location and Service”
5 of 5 stars Reviewed January 31, 2013

With -18C temperatures, the best thing about this hotel was the ability to get to the shopping centre and the underground walkways without having to wear a coat.

Rooms were bright and spacious. Service at front desk and concierge were very friendly and efficient with concierge providing me with local bus routes and timetables for a visit to Niagara Falls.

The central location of the hotel makes it ideal for venturing out and exploring this city with CN tower being some 20 minutes by foot and Harbour Front just a bit more. Good location for shopping (Eaton Centre) as well as the financial district.

My only niggle was the noise from water pipes of adjoining rooms. Every time someone took a shower or flushed the toilet it woke me up which was annoying as I was trying to recover from lost sleep at different times of the day.

Room Tip: Rooms overlooking Trinity Square are away from the noise and hustle of the street.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Toronto Marriott Downtown Eaton Centre Hotel
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Additional Information about Toronto Marriott Downtown Eaton Centre Hotel

Also Known As:
Marriott Toronto
Toronto Marriott
Address: 525 Bay Street, Toronto, Ontario M5G 2L2, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Business Center Fitness Center Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotels in Toronto
#18 Family Hotels in Toronto
#28 Business Hotels in Toronto
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Welcome to Toronto Marriott Downtown Eaton Centre hotel. An upscale downtown Toronto hotel and guest suites offers hi tech business meeting rooms for the business traveler, with free Wi-Fi in public areas and an array of family vacation packages. ... more   less 
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