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“Nothing works right” 3 of 5 stars
Review of Hilton Toronto

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Hilton Toronto
4.0 of 5 Hotel   |   145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada (Downtown Toronto)   |  
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Ranked #36 of 141 Hotels in Toronto
Milwaukee, United States
1 review
“Nothing works right”
3 of 5 stars Reviewed January 9, 2014

Very nice staff, nice if old furnishings, but nothing works right. The executive lounge is always closed, the bar has a very limited menu, and the internet service is pathetic. The last morning it took me 2 hours to download my invoice.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, Manager at Hilton Toronto, responded to this review, January 23, 2014
Dear Richard,
Your feedback is very important to us, thank you for sharing. There is a period of about 4 weeks from Mid December to Mid January that we close our Executive Lounge. During this time we do extensive maintenance and cleaning. Outside of this time frame, the lounge is open until 10pm daily. From comments such as yours we had learned that we have been experiencing a problem with our Internet which has now been fixed. I sincerely apologize that this inconvenienced you.
Regards,
Beth Osborne
Director of Operations
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1,749 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Waterloo, Canada
1 review
5 of 5 stars Reviewed January 9, 2014

The hotel is conveniently located in the downtown Toronto area. Meals were excellent, room was clean and bed was comfortable, good service. Only negative is parking is $40.00 a day and the room service breakfast was too expensive.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, Manager at Hilton Toronto, responded to this review, January 23, 2014
Dear David,
Thank you for your feedback. I will review the room service pricing with my F&B manager. Parking in Toronto is very expensive, I agree. Unfortunately we do not manage the garage so we do not have control over the pricing.
Regards,
Beth Osborne
Director of Operations
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St Catharines, Canada
1 review
2 of 5 stars Reviewed January 8, 2014

This hotel is still maintaining that they have smoking rooms when you try to make a reservation but that they will be allocated on arrival. On arrival you will find that the building is clearly a 'no-smoking' building and yet the room brochure still shows smoking rooms available on request. This is a total con'!! No fridge in a suite is below expectations - even though one was provided on request. A lack of complimentary coffee facilities is very poor in a hotel of this supposed quality.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, Manager at Hilton Toronto, responded to this review, January 23, 2014
Dear Ian,
Thank you for your feedback. We have just revised our guestroom directories so there is now no mention of smoking. I am curious as to how you made your reservation so that I can address where the wrong information is coming from. If you would let me know, I would appreciate it!
Regards,
Beth Osborne
Director of Operations
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Draper, United States
1 review
5 of 5 stars Reviewed January 8, 2014

Can't wait to come back during warmer weather to explore more of the area around the hotel. Great location. The temperatures were very cold and I didn't come prepared with a heavy jacket and gloves to do much exploring. The hotel had a great cardio and weight gym though.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, Manager at Hilton Toronto, responded to this review, January 23, 2014
Dear Debbie,
Be sure to bring your bathing suit as we have a lovely pool and pool deck in the summer!
Regards,
Beth Osborne
Director of Operations
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New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2014

This Hotel was more than great, the location in Richmond street, is very convenient, the room was so comfortable, spacious and very clean, the staff is very friendly and helpful, the whole stay was wonderful,

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, Manager at Hilton Toronto, responded to this review, January 23, 2014
Dear hisham001:
Thanks for the great review! Hope to see you again soon!
Beth Osborne
Director of Operations
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USA
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 7, 2014

The room at the Hilton was very nice and clean. Most everything is extra. Extra for in room wifi. We did however find computers in the lobby that you can use at no charge. Breakfast $25 for a 30 min. wait, and a buffet that could not keep up with the amount of people it was trying to serve. Parking is $40 a night. The hotel was convenient for getting around down town. Ask about the PATH, the underground passage to the mall.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, Manager at Hilton Toronto, responded to this review, January 17, 2014
Dear RaeleneUsa:
Thank you for your review on TripAdvisor! I do apologize that you were not satisfied with the breakfast at the hotel. We had over 300 unexpected guests in the hotel due to the ice storm during the holidays and the team did struggle to keep up. This is not our usual service standard.
Regards,
Beth Osborne
Director of Operations
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Belleville
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 6, 2014

Six family members stayed at the Toronto Hlton on Richmond St for one night since we had theatre tickets close by. My sister has stayed here before and suggested it. Very easy check-in on Saturday afternoon around 4pm. The concierge was definitely less than helpful and twice I had to interrupt his conversation with a fellow staff member to ask him a question. My 83 year old mother needed help with her bags and he did not offer although we were standing close by and he knew we were having issues. The hotel is very clean, friendly staff at the front desk and Tundra Restaurant. Ruth's Chris' for dinner was enjoyable and the food was delicious. Our server Selena was excellent! I had booked online nod check-out was simple and speedy. The only reason I didn't rate the service as excellent was because of the Concierge which is unfortunate since the other staff were excellent!

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, Manager at Hilton Toronto, responded to this review, January 17, 2014
Dear Jackie,
Thank you for your feedback. I sincerely apologize for the substandard service you received from our concierge. I will be addressing it with them. I am glad the rest of your stay was excellent!
Regards,
Beth Osborne
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Toronto

Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Toronto
#27 Romantic Hotel in Toronto
#29 Family Hotel in Toronto
#31 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Toronto 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Hilton Toronto Hotel Toronto
Hilton Hotel Toronto
Toronto Hilton Hotel

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