I arrived in the Toronto Hilton after a trans atlantic flight at about 6pm in the evening. I hadn't stayed in the hotel before but expected your typically city centre hotel experience. Check in was fine and perfunctory. I looked around the lobby which was nice, spacious and recently upgraded.
I went to my bedroom to refresh, unpack and get ready for a work dinner. My first disappointment was that there was no drinking water in the room. I looked for a fridge which also didn't exist. I thought fine, I'll go to a 7 Eleven and get some. I thought I will have a quick shower to freshen up but there were no towels anywhere in the room. I was sure I was being stupid but rang "guest services" and said "I'm sure I'm missing something but there doesn't appear to be any towels in my room"; the response I was expecting was that they would explain what cupboard they were in but no the response was, "how many do you want"? No apology. I was taken back so I blurted out that "2 would be good" and the sarcastically said, "it might be useful to have one for the morning also". That was the end of that call.
I went to the lobbby bar for a drink with some colleagues. Later that evening I went up to bed and realised I had forgotten to buy water. I ordered some from room service - $10 for a bottle of water. I asked the guy why they didn't provide water in the rooms and he said they just didn't. I had asked a colleague about his room and he had water so just seemed to be a random thing.
anyway, a typical city centre hotel but I think it's not too much to expect towels and a drop of water.
- Also Known As:
- Hilton Toronto Hotel Toronto
- Hilton Toronto Hotel
- Hilton Hotel Toronto
- Toronto Hilton Hotel
- Toronto Hilton
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity, Olotels, getaroom.com, Hilton Hotels, Asiatravel.com Holdings, Hotels.com, Tingo and Otel so you can book your Hilton Toronto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.