It all started as a grandma-and-grandpa Christmas present for our two sons and their families. We gave the each a ticket to a theatre show and covered the stay at the Hilton Toronto downtown..... plus grandma and grandpa got to go along.
We did not want anything to go wrong and nothing did.
I booked through Expedia, although if I was guaranteed the best possible price by the Hilton Toronto I would have booked through them.
The price per room was excellent, considering the location and the amenities.
We arrived just after noon on a Saturday, two carloads of us, with a third carload to arrive later. It was early and check-in wasn't until 3 p.m., but I asked if we could get into our rooms anyway.
Shanel was the first person we dealt with and she was able to give us one room, in advance of normal check-in time and assure us that the second room would be nearby on the 20th floor. The third room would be available later, she noted.
I have been to excellent hotels in Canada, the U.S.A., England, Holland and Myanmar. The Hilton Toronto downtown - thanks for starters to Shanel - ranked way up there with the best of them.
We were able to put luggage for two-thirds of our entourage into one room and head off to explore downtown via the PATH. The PATH is an underground network that allows you to walk for miles (kilometres) without having to face the snow and the minus-15-degree temperatures (as they were that day!). On the weekends, many of the stores, food courts and restaurants, on the PATH system are closed. But the walkways are open and it is fun to find your way!
We walked to the Eaton's Centre and back.....all underground.
We had not booked our dinner at the Hilton Toronto, because one of my sons knew of a restaurant to which he wanted to go......but next time, we'll dine at the Hilton now that we know how good it is. (Mind you, the prices are going to be a lot more than most of us are used to; but think of it as a special occasion! Breakfast, through room service would be between $25 and $28, which I suspect is usual for a hotel of this fine calibre.)
That afternoon, the other third of our entourage checked in flawlessly and got settled.
That evening, we all spent time enjoying the indoor-outdoor pool. Other people were there too and everybody was respectful of each other. There were clean towels aplenty and washrooms, lockers and a sauna adjacent to the pool. There is also a health club at the hotel with training equipment and while it beckoned through the glass door, looking good, we did not use it.
It was quite spectacular to go through the flap which divides the indoor pool from the outdoor pool and to have snowflakes falling on one's head. The pool is not deep and it isn't large either, but it is ample for the purpose. Bonus....it is heated! The grandkids were impressed.
Housekeeping at the Hilton Toronto downtown is impeccable. I have had lots of experience being both a guest at hotels and also running a bed-and-breakfast for five years, so I know clean and tidy has to mean clean and tidy. The bathrooms were well appointed with towels and soap and shampoo....everything one would need.
The coffee maker in our room was a two-cup machine and you could brew one cup at a time if you wanted to do it that way. There was also tea.
Downstairs at the Hilton, there is a little convenience store and also a beauty salon adjacent to a very high-end gift shop. The latter I am certain would meet your needs if you are looking for souvenir clothing and such.
In my time at the Hilton Toronto Downtown I also dealt with a Douglas at the front desk. He was helpful, prompt and professional; as well as friendly like the other staff members.
Running a big hotel in the heart of the city is no easy feat. Everything has to click together like clockwork and at the Hilton Toronto Downtown, they made every effort to ensure that we were looked after.
I particularly appreciated that when I had e-mailed in advance of going to Toronto, expressing the request for rooms on a higher floor (to thrill the grandkids), I got an e-mail back. Very professional and it gave us confidence in the hotel. So we highly recommend it.
Parking was easy to find, right of the Richmond Street entrance, and elevators (or stairs, your choice) bring you up to the hotel lobby area. Our parking cost, for our car, was $18.00.
There are also "scenic" elevators which run on the outside of the hotel and have glass sides allowing splendid views of nearby Toronto. Big-time stuff to the visitors, such as us, who come from flatter, quieter communities elsewhere in Ontario.
All in all, the Hilton Toronto surpassed our expectations.
If you like scenic views, ask the staff for a room on a higher floor and ask their advice on which w...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.