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Hilton Toronto: Traveler Reviews

4.0 of 5
145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada (Downtown Toronto)
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Hilton Toronto
Ranked #30 of 138 hotels in Toronto
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970 reviews from our community

Traveler rating
    310
    405
    159
    62
    34
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Families
130
 
Couples
295
 
Solo
106
 
Business
288
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Barrie
1 review
“Best Hotel Experience!”
5 of 5 stars Reviewed February 9, 2013

I was in Toronto for a 3-day conference. I honestly had the best hotel experience of my life this last week, at the Toronto Hilton 145 Richmond St. West. The staff were incredibly helpful and friendly. The food at the Tundra restaurant was to die for - and the service excellent. But the jewel in the crown, was morning room service, in the person of a staff member named "Mark." He was cheerful, personable, helpful - also funny (without overstepping). I am not a 'morning person', but Mark made me one! Two of my friends also staying here for a conference, mentioned the same thing! Made my day. I will be back to the Hilton. Thank you to all for a wonderful stay!

Room Tip: The higher up the room, the more spectacular the view! Enjoy the indoor/outdoor pool in all seasons...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask romaine m about Hilton Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review
February 11, 2013
Dear Trip Advisor Member ...

Thank you for taking the time to share your review with us! I'm so pleased that you enjoyed your time at the hotel and in Toronto.

Our team works very hard to "share the light and warmth of hospitality" with each and every guest and I'm thrilled that you and your friends staying here for a conference felt this spirit during your time with us. In particular, you mentioned our morning server Mark, from the Room Service department. Mark is a long service employee and we are very lucky to have him as part of our team! We will share your comments with him and his fellow Room Service employees!

We look forward to welcoming you back whenever your travel plans include Toronto!

Have a wonderful day!

Andy Loges, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, ON
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“An enjoyable stay in a very comfortable hotel in great location.”
4 of 5 stars Reviewed February 5, 2013

This hotel is in a great location in Toronto. Nice lobby and amenities. Pool is great in the winter, as it is half indoor, half outdoor, allowing you to swim comfortably outside even in very cold weather! If the difference is marginal, pay for a "deluxe" room as these are much more up-to-date than the regular "superior" rooms.

Room Tip: If the difference is marginal, pay for a "deluxe" room as these are much more up-to-date t...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask RoverLuke about Hilton Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review
February 11, 2013
Dear Trip Advisor Member ...

Thank you for taking the time to share your experience with us! I'm pleased that you enjoyed your time in Toronto and the overall services and accommodations at the hotel! A lot of guests enjoy the indoor/outdoor pool, both in winter and summer!

We do hope that you will visit us again whenever your travel plans include Toronto!

Have a wonderful day!

Andy Loges, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Great Conference Location”
4 of 5 stars Reviewed February 5, 2013

Here for the HAC conference - lots of updates to the guestrooms and meeting space - sparkling clean. Food and beverage excellent, service throughout the hotel wonderful. Would defininitely return for business or leisure based on my one night stay here!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ChrisD8408 about Hilton Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review
February 7, 2013
Dear Trip Advisor Member ...

Thank you for taking the time to share your experience with us! We were very pleased to host the 100th HAC conference and hope you enjoyed the speakers and sessions.

I'm pleased to learn that the facilities and services within the hotel were able to meet your expectations!

Based on your one night stay, you have indicated that you would definitely return and we do look forward to having another opportunity to be of service to you!

Have a wonderful day!

Andy Loges, General Manager
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Ontario
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Central to the entertainment district, good dining options nearby!”
4 of 5 stars Reviewed February 5, 2013

We had a brief but lovely "work-holiday" at the Hilton consisting of some fantastic theatre after which we retreated to our room at the Hilton for the duration of our visit. We enjoyed some take-out dining and working overlooking the CN Tower. There were additional options on the mainfloor for beverages, which we also enjoyed.

The room was spacious, the view fantastic, the linens were of high quality and cleanliness seemed quite high. We felt the Hilton standard was met with ease and for a great pricepoint!
We had very little dealings with hotel staff, but all interaction that we did have was very smooth and professional.

The value for the downtown area was very good. Look online for selloff deals!

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Neejy for Toronto
Ask Neejy about Hilton Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review
February 7, 2013
Dear Trip Advisor Member ...

Thank you for taking the time to share your review with us! I'm so pleased that you enjoyed your time at the hotel and in Toronto. We do have a great downtown location and I hope you enjoyed your theatre production as well ... we have some great shows coming to town later this year.

I was pleased to read that you enjoyed the room, view, cleanliness and overall, felt that the Hilton standard of quality was met with ease! We will certainly share our feedback with our team.

We hope that we will have the chance to be of service again, whenever your future travel plans include Toronto.

Enjoy your day!

Andy Loges, General Manager
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St. John`s, NL
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“18 Hours!”
3 of 5 stars Reviewed February 3, 2013

We had a quick 18 hour stay at this hotel in early February 2013.We booked it on Hotwire at $120.00 taxes included.A nice Hotel at this rate, and a great location close to everything you want to take in downtown!Our room had better than average space,the king bed was comfy,but the room decor was somewhat dated.As well no fridge at all in the room,and Internet was extra at $13.00 for a 24 hour period.So we liked the location but found the just average for a Hilton Hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by markie23 for Toronto
Ask markie23 about Hilton Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review
February 5, 2013
Dear Trip Advisor Member ...

Thank you for staying with us and sharing your feedback via TripAdvisor.

We are glad to have met your needs for your short visit and apologize you were disappointed in the availability and pricing of some of our amenities. We strive to provide a comfortable hotel experience while remaining cost efficient, and we will keep your comments in mind as we strive to do so.

We hope you will consider staying with us again the next time you are in the area so we might show you the quality hotel stay you expect and deserve from our brand.

Enjoy your day and thank you for this opportunity to respond to your comments.

Andy Loges, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Toronto

Also Known As:
Hilton Toronto Hotel
Hilton Toronto Hotel Toronto
Hilton Hotel Toronto
Toronto Hilton Hotel
Toronto Hilton
Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotels in Toronto
#22 Luxury Hotels in Toronto
#29 Family Hotels in Toronto
#30 Business Hotels in Toronto
Price Range: $$
Hotel Class:4 star (4*)
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