We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not ideal for business travelers” 3 of 5 stars
Review of Hilton Toronto

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hilton Toronto to your Saves list
Hilton Toronto
4.0 of 5 Hotel   |   145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada (Downtown Toronto)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Ranked #37 of 140 Hotels in Toronto
Greater Washington DC Area
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Not ideal for business travelers”
3 of 5 stars Reviewed August 6, 2011

I stayed at the Hilton in Toronto on a recent business trip. The individual rooms are comfortable and a good size, but as a few other reviewers have noted, there are some maintenance and service issues at this hotel, some of which result in a less than favorable experience for business travelers in particular. For example, neither of the two phones in the room worked. While the executive lounge offers free internet access, it does so only during specific hours, and does not have after hours access. The business center services need to be expanded as it was even dificult to have copies made. Additionally, neither the hotel restaurant nor the executive lounge were open until 7am on Saturday. That may be fine if you are traveling on vacation, but can be a problem for business travelers with early weekend meetings. As for service, the staff at the front desk, in the hotel restaurant, and on the executive floor staff seemed rushed throughout the entire stay and were not able to respond to requests for assistance until such requests were repeated.

  • Stayed August 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, August 11, 2011
Dear Trip Advisor Member...

Thank you for sharing your feedback with us. The constructive feedback regarding service hours and features will be shared with our teams for consideration as part of our ongoing training and improvements for future customers. We appreciate your patronage and hope to have the opportunity to serve you again in the future.

Warm wishes,

Edwin Frizzell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,900 reviews from our community

Traveler rating
    633
    774
    321
    112
    60
See reviews for
292
574
134
658
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (372)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ireland
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 3, 2011

Hotel is in a fantastic location near to everything. Just a 10 minute walk from Dundas Square! Room was spacious and clean with a very nice view! The only downside was I thought the service wasn't the best! Having stayed in Hilton hotels before in different locations I found this to be my least favourite for service. The door men (except for one man) were not very helpful at all and the reception lady did not say a whole lot when I checked out! Barely got a thanks or a goodbye. There was one lady who worked in the hotels shop in the evening that was very friendly and spoke to us about our trip and always had a smile on her face! Dave was quite helpful also.

Overall this hotel is in a great location and the rooms are very comfortable and spacious. But compared to other Hilton experiences this did not top the list for service.

  • Stayed July 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, August 4, 2011
Dear Trip Advisor Member...

Thank you for taking the time to share your feedback with us. I was disappointed to hear that your experience with our Guest Service team was not up to your expectations. We will certainly review your comments with the entire team and use it as part of their on-going training program. I do hope that this isolated experience will not prevent you from visiting us again so that you many experience the hospitality for which the Hilton Toronto is well known.

Warm wishes,

Edwin Frizzell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Ontario
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 3, 2011

My fiance and I stayed here for a Saturday night in July. We booked through Priceline and got a great rate.

The valet was helpful enough to direct us to the underground lot saving us some money. The elevators are undergoing maintenance but that didn't seem to be an issue getting from the garage to the lobby.

Check-in was fast, friendly, and efficient. I inquired about upgrading to a suite upon check-in but none where available. We were however given a king size bed on a higher floor with a view of Nathan Phillips Square.

Upon arrival on the 30th floor, it was unbearably hot in the corridor. Saying the air conditioning wasn't working would be an understatement. It actually seemed as if they had the heat on. It was 30 degrees Celsius outside and honestly seemed cooler than the hallway did.

Our room was nice. The bed was amazing. We both had a great sleep. The TV is your standard 32 inch LCD hotel TV- LG I believe.

Our bathroom needed a bit of work. It seems they have made an attempt to update it, yet there was still an alarming amount of rust and residue around the fixtures and furnishings in the bathroom.

I also cannot wrap my head around how a 4 star hotel such as the Hilton cannot provide a fridge in their room,meanwhile the Holiday Inn or other similar price-points provide them free of charge. I've never understood that, and I never will.

For dinner, we ventured 5 minutes west on Queen to the Korean Grill House. It is an amazing place where you grill your own food and it gives new meaning to the term " all you can eat".

For the more expensive and refine tastes, Ruth's Chris is on the lower level and if you like butter and USDA prime, that is the place for you.

Upon returning to our room, we were hungry. As expected, a sandwich from the room service menu can be had for the mere sum of your first born and then you add on the service fee and tax and tip. For the price of one person getting a sandwich from the hotel, two of us dined from Pizza Pizza for less money.

Ultimately- we got a great rate and had a great sleep but the dangerously hot temperatures in the corridor, the lack of a fridge and the bathroom are what keeps this hotel on the 3.5 side of 4 stars instead of inching up towards that 4.5 mark. I am truly curious to find out what hotel management has to say about the heating issue.

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, August 4, 2011
Dear Trip Advisor Member....

Thank you for taking the time to share your feedback with us. We greatly appreciate your comments.

With regards to the corridor temperature, unfortunately, the Hilton Toronto was constructed during a time when air conditioning was not required in the public areas of the room tower. There is, in fact, no AC in this area, simply a "fresh air" return system that maintains the corridor ventilation. This system works very well for the hotel the majority of the time, however, on exceptionally hot/humid days, it does pose a challenge for us. The guest rooms are all fully air conditioned, and although you did not mention it in your review, I'm assuming that you had no issues in your guest room with this regard. An additional challenge for the corridors on the upper floors are the scenic elevators. These loverly glass enclosures that run the entire height of the building and provide spectacular panoramic views also act as magnifying glasses on very hot sunny days....and as heat rises, the upper floor corridors take the full effect of this design. As mentioned, this structural isssue is only in evidence on very few days in our Canadian calendar and I do apologize if your travel from the elevators to your room were uncomfortable during your visit.

With regards to in-room refrigeration, we do have small refrigerators available upon request for a nominal charge today, however, all Hilton Hotels will have in-room refrigerators as part of the brand standards starting in January 2012. We are always mindful of guest feedback and since this has been an ongoing request item, Hilton has responded to our customers by providing this as a required feature in all rooms. We look forward to their arrival at the end of the year!

Finally, guest rooms on the 30th floor are the remaining phase of guest room renovations that are scheduled to be completed in December of this year. These upper floor rooms will be completely re-designed including an all new bathroom concept that will be more indicative of the rest of the modern contemporary design of the hotel. I'm sure you will find our newly renovated rooms are more to your expecatations and in line with Hilton Hotels brand identity.

Once again, thank you for taking the time to share you comments with us! We hope that you will have a chance to find a great "deal" and visit us again in the future!

Warm wishes,

Edwin Frizzell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed July 31, 2011

Enjoyed the one night stay - walked down to front street area - looked around Osgoode Hall. Took a streetcar to and from the Amphitheatre. Large room, felt spacious, good view north to Osgoode Hall and University Ave. Pool was busy but it was saturday. Great idea with the executive lounge - internet, continental breakfast and snacks in the evening. Valet or regular parking - chose regular as it was in the same place. A quick trip with a good central hotel

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, August 2, 2011
Dear Trip Advisor Member...

Thank you for taking the time to share your feedback with us! I'm so pleased to read that you enjoyed your experience and some of the many wonderful sites and sounds Toronto has to offer! We look forward to seeing you again soon!

Warm wishes,

Edwin Frizzell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Top Contributor
73 reviews 73 reviews
40 hotel reviews
Reviews in 42 cities Reviews in 42 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 30, 2011

All of the staff were friendly and polite from the moment we arrived. Being a gold honors member I was upgraded to the executive floor. The afternoon snacks in the executive lounge were great, and the views from the 32nd floor were great. The buildings are growing up on the lake side, but the north side is still interesting to look out on the city. The breakfast was substantial, but the volume of guests overran the staff every morning we were there. It seemd unorganized, and the guests had to pile up dirty dishes to get a table to . The ladies serving and stocking were really nice, but some guests were rude about the lack of speed in the restocking of supplies. I felt bad for them
The rooms were nice, but a fridge would have been a nice added touch, but at least, we had a cooler.
Having an outdoor pool and deck in July was great, but during cold weather the pool would be very small. The tile and pool were looking in need of repair, lots of cracks and a little grungy, but we had fun sunning and playing in the pool.
Restaurants, shopping, subway etc are all very close and theatres are even just a short walk.
We had a nice stay, and may return another time...in the summer, to enjoy the outdoor pool

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, August 2, 2011
Dear Trip Advisor Member....

Thank you for sharing your feedback with us! I was very pleased to hear that you enjoyed your experience with us! We greatly appreciate your comments regarding your stay and will share them with our team, particularly, regarding the restaurant at breakfast. There are times when the number of guests exceeds our expectations and we will certainly review this area with our Food & Beverage Management. I was also glad to hear you enjoyed the pool area - rest assured - a full renovation of this space is "in the works"...we just need to find the most appropriate time to close the facility to complete the re-design work. I'm sure that upon your next visit, you will find this area a highlight of the hotel!

Thanks again for the feedback - we do consider it a gift!

Warm wishes,

Edwin Frizzell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury. Ontario
Top Contributor
64 reviews 64 reviews
32 hotel reviews
Reviews in 23 cities Reviews in 23 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed July 30, 2011

Multi return guests to this centrally convenient hotel. It has all the amenities of a better Hilton with a couple of warts. Requests are often ignored if one doesn't continue to make the same request again. This trip was turn down service not honoured despite repeated requests, as was a request for a repair to the desk lamp.
One major problem is access to Richmond Street which is a very busy one-way street going west. It is not uncommon to sit ina taxi and run the meter up more than a dollar without moving. Better to go onto the street and hail a cab.
Breakfast buffet is outstanding -- buy the bed and breakfast option.

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, August 2, 2011
Dear Trip Advisor Member...

Thank you for taking the time to share your feedback with us and thank you for your continued loyalty to the Hilton Toronto! We will certainly review your comments with our "Hilton Express" team - the centralized area of the hotel where all guest requests are dispatched and follow-up. Each and every request should receive a call back from our team to ensure that the requested item (repair, additional items, turn down, etc) have all been completed to your satisfaction. Please do accept our apologies for the inconsistency in this area you have experienced. Our Hilton Express team will use your example as an opportunity for training and improvement!

Thanks again for taking the time to share your experience with us! We look forward to your next visit!

Warm wishes,

Edwin Frizzell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Ontario
Top Contributor
75 reviews 75 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 29, 2011

Hotel room was modern and clean. Staff were very attentive. They moved us to a better room (away from the elevator)without us having to ask. Good steak restaurant on the premise and plenty of coffee shops and restaurants near by. Their breakfast is very expensive, I would recommend going to one of the coffee shops for breakfast instead. Bed was very comfortable. I would recommend this hotel for touring around Toronto.

  • Stayed July 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonYYZ, General Manager at Hilton Toronto, responded to this review, August 2, 2011
Dear Trip Advisor Member...

Thank you for taking the time to share your traveller's comments with us! I'm pleased to hear that you enjoyed your time with us! We hope to see you again soon!

Warm wishes,

Edwin Frizzell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Toronto? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Toronto

Address: 145 Richmond Street West, Toronto, Ontario M5H 2L2, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in Toronto
#29 Family Hotel in Toronto
#29 Romantic Hotel in Toronto
#33 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Toronto 4*
Number of rooms: 600
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Travelocity, Cheap Tickets, EasyToBook, Hotels.com, HotelTravel.com, Agoda, Priceline, Hilton Hotels and Despegar.com so you can book your Hilton Toronto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Toronto Hotel Toronto
Hilton Hotel Toronto
Toronto Hilton Hotel

Owners: What's your side of the story?

If you own or manage Hilton Toronto, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.