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“Fleas in our room and unbelievable lack of customer service” 1 of 5 stars
Review of The Westin Harbour Castle

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The Westin Harbour Castle
4.0 of 5 Hotel   |   1 Harbour Square, Toronto, Ontario M5J 1A6, Canada (Downtown Toronto)   |  
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Ranked #38 of 140 Hotels in Toronto
Colorado
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Fleas in our room and unbelievable lack of customer service”
1 of 5 stars Reviewed September 29, 2004

Spent one night purchased thru priceline. Maybe the priceline rooms are the same as the rooms they give to guests who bring pets. We were repeatedly bitten by fleas and upon checkout even showed the bites to the front desk. The clerk offered to take $2.00 off from our bill and apologized. A security report was then filed and I was told that the remainder of our bill would be cleared. It was not.
I wrote a letter to Westin. Of course, after 3 weeks, no response. Their customer service is very lacking and I definitely thought I'd hear from someone after taking the time to write a complaint but I assume if they don't care at the top of management, they don't care at the bottom either.

  • Stayed August 2004
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about The Westin Harbour Castle

Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto , Harbourfront
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Toronto
#27 Luxury Hotel in Toronto
#28 Family Hotel in Toronto
#28 Romantic Hotel in Toronto
#37 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Harbour Castle 4*
Number of rooms: 977
Official Description (provided by the hotel):
Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more   less 
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Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle Toronto

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