Spent one night purchased thru priceline. Maybe the priceline rooms are the same as the rooms they give to guests who bring pets. We were repeatedly bitten by fleas and upon checkout even showed the bites to the front desk. The clerk offered to take $2.00 off from our bill and apologized. A security report was then filed and I was told that the remainder of our bill would be cleared. It was not.
I wrote a letter to Westin. Of course, after 3 weeks, no response. Their customer service is very lacking and I definitely thought I'd hear from someone after taking the time to write a complaint but I assume if they don't care at the top of management, they don't care at the bottom either.
- Official Description (provided by the hotel):
- Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more less
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- Also Known As:
- Westin Harbour Castle Hotel Toronto
- Westin Hotel Toronto
- Westin Toronto
- Westin Harbor Castle Hotel Toronto
- Toronto Westin
- Westin Harbour Castle Toronto