We stayed for 6 nights at this hotel in February this year on our first trip to Toronto. The Reception staff were welcoming and our room on the 34th floor was spacious, clean and had everything you could wish for in a 4* hotel. The room was maintained to a high standard, the view was stunning and it was very quiet (apart from one night when our "neighbours" got a little rowdy...). The hotel was very handy for getting around Toronto, and particularly for getting to the Air Canada Centre (our main reason for visiting when we did) and all around the downtown area.
We didn't eat in the restaurant but found the staff in the bar area to be attentive and helpful, and there are plenty of places to eat nearby.
We found the price of wifi to be a little steep but it was free in the restaurants and lobby area so this wasn't too much of an issue for us.
Unfortunately the pool was out of action during our stay due to "vandalism" though the hotel management made alternative arrangements for anyone who wanted to use the pool which worked out fine for us. The only other downside I could find was the building work going on outside the front of the hotel meant that our boots and cases got covered in dirt and cement as we came and went, though of course this won't be ongoing.
Overall it was a lovely stay and somewhere we will happily stay again when we return to Toronto, only next time we'll come in the summer!!

This was my first stay at the Harbour Castle. It was the location of a gala corporate event and several of us stayed at the hotel. The checkin experience was fast and professional and the room was outstanding. The bed was the most comfortable I have ever stayed in. A particular treat was that the climate control worked flawlessly (this is one of my main complaints at hotels). All food prepared for the event was excellent, on par with the best five-star hotels. It's a bit expensive for my taste, but for a special stay, you won't go wrong.

We spent 8 nights at the Westin Harbour Castle Hotel in February. The hotel is classed as a 4*; however, it lacks a few things we would consider necessary to qualify for 4 stars: communal area appearance, service, facilities.

The Westin is well located in the downtown area, within walking distance of a number of attractions, including the CN Tower, the Toronto Islands Ferry Terminal, restaurants, and bars. Upon our arrival, around 10pm, there were no hotel porters to assist with the doors or our luggage.

The room we stayed in was spacious, clean, with 2 comfortable beds. During our stay, the room was attended to on a daily basis by a very pleasant maid; however, supplies were not forthcoming (tissues, soaps, conditioners, room tea, coffee etc) and we often ran out and had to ask for them. We did not eat at the hotel due to the expensive menu.

During our stay, the pool area was out of action for at least 5 days, due to vandalism. The locker rooms had no locks and the changing area offered little room and no privacy. We found this a turn off. The walls in the hotel are very thin and block out no noise. We could hear guests in the next room, coughing, talking, belching, and hear every word of their conversations. We also encountered noise in the hallways late at night and had to call for security at 3.15am one morning to remove the offenders.

The concierge were pleasant and helpful, and we booked an enjoyable trip to Niagara through them. Upon our check out, we used the lobby printer for our flight pre-boarding passes and encountered a staff member with a bad attitude, unwilling to assist in even pointing out directions.

Above all, the Westin is a pleasant, comfortable place to stay, but it is not cheap and the service and facilities leave some room for improvement. Based on our experience, we would class it a 3 - 3.5 * hotel.

We stayed for 4 nights in February. The reception staff were very friendly and helpful. Had a beautiful view overlooking the lake and CN tower from 32nd floor. Didn't try the restaurant but worth it just for the view. Its a great location for a visit to Toronto.