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The Westin Harbour Castle: Traveler Reviews

4.0 of 5
1 Harbour Square, Toronto, Ontario M5J 1A6, Canada (Downtown Toronto)
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The Westin Harbour Castle
Ranked #25 of 138 hotels in Toronto
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1,494 reviews from our community

Traveler rating
    519
    580
    252
    90
    53
See reviews for
Families
251
 
Couples
441
 
Solo
107
 
Business
420
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Oshawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Nice hotel, but parking is an issue”
3 of 5 stars Reviewed February 12, 2013

The hotel is very nice and clean and the staff was friendly. My issue was, paying $30 per night to park over a block away! This is unacceptable in my eyes, especially in December when it's freezing and snowing. They also have valet parking for $40 per night, which is an insane price for one night!!! If I could do it over again, I would have just paid the extra $10 to have my vehicle closer to us and not have to do that walk with our luggage in the cold. If you're going to make people walk over a block in the cold, then the parking should be free. Very disappointed about that and that's why I gave this hotel a lower star rating. Also everything costs extra, a lot of hidden costs (fridge, etc)

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Krystle W about The Westin Harbour Castle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review
February 20, 2013
Dear Krystle W,

Thank you for staying with us recently and for posting your review.
I am sorry that you consider our parking fee unacceptable. We do conduct pricing reviews every quarter and feel that we are in line with prices in downtown Toronto and at a similar price point as other four star downtown hotels.

I understand your point though and am sorry that off site parking impacted the quality of your stay. I am glad though that you enjoyed our hotel, service and facilities.

Please feel free to email me directly at experienceteam@westin.com prior to your next visit so that I can make sure that all goes flawlessly
Thanks again for sharing your review
Sincerely,
Edwin Frizzell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
1 review
2 helpful votes 2 helpful votes
“Big Place, Comfy, Quiet”
3 of 5 stars Reviewed February 12, 2013

Arrived during the BIG snow storm. Processed quickly and with friendliness. Room was clean, bed very comfortable. Elderly parents also pleased with adjoining suite. Went to bar to grab a quick bite around 5:30. Ordered a burger, fries and two Chicken Panini. Food took way too long...Good fresh beef burger! Panini in my mind is a flat grilled bread but received a grilled burger bun...Hmmmm.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Dutch Wanderess a about The Westin Harbour Castle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review
February 20, 2013
Dear Dutch Wanderess,

Thank you for staying with us recently during the bad snow storm and for sharing your review.

I am sorry about the delay in delivering your food. We did experience delays longer than usual during the storm because of unexpectedly high number of orders from guests in-house.

I would really appreciate if you could email me at experienceteam@westin.com prior to your next visit so that I can make sure your stay is flawless.
I look forward to welcoming you back
Sincerely,
Edwin Frizzell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canada
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“Big corporate hotel”
4 of 5 stars Reviewed February 12, 2013

We stayed here as we had a convention at this location. The room was a good size and had a lake view. i really like Westlin heavenly beds, they are among the best I have slept on.
otherwise the room was standard - good quality. I found this hotel to be geared to the business traveler. They had tea & coffee in the room etc.
The hotel had a reasonable workout facility, the pool was closed during my stay. The food supplied to our meetings was really good, we did not eat in any of the hotel restaurants.
I would prefer a site more central, this hotel is on the edge of the downtown area.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask paul52 about The Westin Harbour Castle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review
February 20, 2013
Dear paul52,

Thank you for staying with us recently and I hope your conference was a success.
i appreciate you taking the time to share your kind review and I am pleased to count you as a fan of the Westin Heavenly Beds!

We have just finished renovating the swimming-pool and hot tub area and hope to welcome you back soon so that you can take advantage of our updated facilities.

Stay well,
Edwin Frizzell
General Manager
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Oakville, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Conference extraordinaire”
5 of 5 stars Reviewed February 12, 2013

iPad the opportunity to attend a conference at the Westin Harbour Castle and found the experience top notch.

From a business standpoint, the hotel certainly has the staff and the expertise to handle conferences of any size. Food was excellent .

The rooms were typically 1st class as well as the service through out the hotel.

Room Tip: Harbour view over looking the Toronto Islands.
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Stan F about The Westin Harbour Castle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review
February 20, 2013
Dear Stan,

This is exactly how it should be!
I thank you for taking the time to share your kind review and I am delighted to know that you enjoyed your stay with us and that your conference was a success!

I cannot think of anything else to add but to thank you again for staying with us.
Kind regards,
Edwin Frizzell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fonthill, Canada
1 review
“Great way to experience Toronto”
5 of 5 stars Reviewed February 12, 2013

This is a fantastic property. It has been thirty years since I have stayed at the Westin Harbour Castle in Toronto and this experience exceeded the last. We went in the winter and the view of the lake was spectacular. We will definitely go back in the summer this year to take in Toronto's waterfront in the warm weather. Great location.
JB

Room Tip: Request a room on the south (lake) side, pay the extra if you have to. Facing south and towards the...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jim b about The Westin Harbour Castle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review
February 20, 2013
Dear jim b,

I am delighted to know that you truly enjoyed your stay with us and I thank you for sharing your review and for your loyalty over the last 30 years.

It will be a pleasure to welcome you back this summer.
I am confident that with our amazing location steps away from the Toronto island ferry and with Queen's Quay revitalized, you will really enjoy your next visit. Please email me at experienceteam@westin.com if there is anything I can do prior to your next visit to exceed your expectations even more :)

Stay well,
Edwin Frizzell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Westin Harbour Castle

Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Harbour Castle Hotel
Westin Hotel Toronto
Westin Toronto
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle
Westin Harbour Castle Toronto
Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Phone Number:
Region: Canada > Ontario > Toronto > Downtown Toronto , Harbourfront
Amenities:
Bar/Lounge Business Center Fitness Center Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotels in Toronto
#21 Family Hotels in Toronto
#25 Business Hotels in Toronto
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more   less 
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The Westin Harbour Castle
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