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“Great Location.....” 5 of 5 stars
Review of The Westin Harbour Castle

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The Westin Harbour Castle
4.0 of 5 Hotel   |   1 Harbour Square, Toronto, Ontario M5J 1A6, Canada (Downtown Toronto)   |  
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Breakfast for 2 Included
Ranked #38 of 141 Hotels in Toronto
Buffalo, New York
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Great Location.....”
5 of 5 stars Reviewed August 23, 2012

Excellent Westin, right on the lake in downtown Toronto...close to CN Tower and Rogers Centre.

Always very busy, lots of convention business, but a good place to stay on weekends too.

One of my favorite hotels in Toronto.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,379 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (621)
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Vancouver
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 23, 2012

I was given a corner room with great views of the lake and the downtown core. The room is big and the bathroom has a lot of counter space. The air-con unit was loud but since the sound was consistent (ie. consistently loud), it didn't bother me but others may have a problem with it.

If you use the Toronto Airport Express bus from Pearson to downtown, the Westin is the first drop-off stop so you don't need to sit in the bus waiting for it to make its round among different hotels before it gets to yours. For the other direction (downtown to Pearson), Westin is the last pick-up spot.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric A, General Manager at The Westin Harbour Castle, responded to this review, September 3, 2012
Dear guest,

I am glad that you enjoyed the scenic view of lake Ontario from your room and had a great stay. Thanks for sharing this kind review and for recommending the Airport Express shuttle which is indeed very convenient for all our guests arriving from Pearson International Airport.
We hope to welcome you back soon

Kind regards,
Eric Ashton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Catharines, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 23, 2012

We've stayed at Westin Harbour Castle on a number of occasions and have usually been satisfied with our experience. The beds are always comfortable, the rooms reasonably quiet, and if you're looking to take the ferry across to Toronto Island there isn't a better location to be found.

This time our experience was below Westin's usual standards - enough that we may consider staying elsewhere next time. We arrived and the staff were courteous enough, but preoccupied with the business of the hotel. I learned there was an elementary teachers conference of some sort going on, so I imagine that would require a fair amount of energy.

We arrived early and the staff were quick to find us a room, accommodate our request for a quiet area (we have a young daughter) and welcome us to the hotel. If anything, one can always count on Westin staff to be courteous and helpful. And a room overlooking the lake is rather pleasant.

Unfortunately, it wasn't the staff but the room itself that disappointed us. The room was tidy, but not thoroughly cleaned. The bed sheets etc. were all fine, but the bathroom grout was moldy in places, there were watermarks from housecleaning on the counter tops, stains on the inside of the room door where someone had thrown a drink, and dirty smudges on the walls. I understand Housekeeping likely doesn't have time to wash walls every time a room is changed over, but I was surprised they didn't take note of this room and make an exception.

Regardless, we were only there for one night and felt it unnecessary to make a fuss. When we checked out the next morning, after a decent sleep and an absurdly expensive breakfast, the staff did not ask about our stay or make any reference to our experience. Not the end of the world, but it did give us pause, and perhaps a bit of surprise as it was a departure from our usual experience with the Westin brand.

Next trip in, we may consider other options rather than defaulting with Westin as per our usual habits.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Eric A, General Manager at The Westin Harbour Castle, responded to this review, September 3, 2012
Dear guest,

Thanks for being a loyal guest of our hotel and for sharing your thoughts regarding your most recent stay with us. I am sorry that this last experience was disappointing and I sincerely apologize for not exceeding your expectations this time.

I take your feedback very seriously and can assure you that I will follow-up with our housekeeping and front office teams. In the meantime, I would really appreciate if you could email me at harva@westin.com with a phone number I can reach you at so that I can personally apologize.

Looking forward to connecting with you
Best regards,
Eric Ashton
Hotel Manager
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Chicago, Illinois
Top Contributor
283 reviews 283 reviews
24 hotel reviews
Reviews in 62 cities Reviews in 62 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed August 23, 2012

I really like Starwood properties. Westin by YYZ wasn't ideal (chose Sheraton if you need to be by the airport). But Westin Harbour Castle is the one to book. Great reception. Great location. Starbuck's. The view is good from my spot - partial lake and partial downtown. Best of both worlds. Chaise which is typical in Westin. Can't wait to check out the gyn.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric A, General Manager at The Westin Harbour Castle, responded to this review, September 3, 2012
Dear guest,

Well, we are just happy that you booked your stay with us and had the opportunity to experience what we are about at The Westin Harbour Castle.
We are delighted to know that you enjoyed your stay and cannot wait to welcome you back soon

Warmly,
Eric Ashton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 22, 2012

The Westin is a great hotel as per usual, with large rooms and comfortable beds. It was nice that they have an eco friendly option where you can forgo the daily towel and sheet change in return for a credit that can be used at the coffee shop in the lobby. The restaurant at the top has an amazing view of the harbour, but the food was disappointing for the price.
The location is near the financial district and is a 5-10 min walk from the subway. Overall this is a great place to stay for busniess, but for pleasure I'd stay somewhere more central.

Room Tip: Ask for a Harbour view room.
See more room tips
  • Stayed August 2012, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric A, General Manager at The Westin Harbour Castle, responded to this review, September 3, 2012
Dear guest,

Thank you for staying with us recently and for sharing your great review. It is always a pleasure to know that our loyal guests enjoy our services and amenities and I am delighted to know that you took advantage of our popular 'Make a Green Choice' program to help us protect the environment.

We look forward to your next stay,
Kind regards,
Eric Ashton
Hotel Manager
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Oswestry, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 21, 2012

Stayed here in June this year as part of our anniversary treat touring Ontario.We had a lovely view of the lake and islands, certainly worth paying for a room with a view!Hard to believe it is only minutes from the centre of Toronto.We took a ferry across to the islands- the ferry terminal being literally next to hotel.Ideal location for Waterside attractions.Room was very clean and comfortable. Will certainly revisit this hotel one day.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric A, General Manager at The Westin Harbour Castle, responded to this review, September 3, 2012
Dear guest,

What more can I add?
Thank you for sharing your review and we are all looking forward to welcoming you both soon - maybe for your next anniversary?

Stay well,
Eric Ashton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 21, 2012

Rooms are what you'd expect from a Westin. Overall feel is big city and corporate, rather soulless. but again, that's to be expected. They have a nice kids club and a kids' play area, which I'd never seen in a hotel like this and really appreciated. (Although play area is in the pool area so you need to closely monitor little ones.). Also had lots of pool toys and floaties available. And were able to loan us a stroller. All in all, they made it much easier to travel with small children.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric A, General Manager at The Westin Harbour Castle, responded to this review, August 22, 2012
Dear guest,

Thank you for taking the time to share your review and for being a loyal Westin guest.
I am delighted to know that you were nicely surprised by our chidren's activity centre and hope your little ones managed to attend a few of our kids' summer activities!

We will be delighted to welcome you all back soon,

Sincerely,
Eric Ashton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Harbour Castle

Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto , Harbourfront
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Toronto
#25 Romantic Hotel in Toronto
#26 Family Hotel in Toronto
#27 Luxury Hotel in Toronto
#34 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Harbour Castle 4*
Number of rooms: 977
Official Description (provided by the hotel):
Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more   less 
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Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle Toronto

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