Luckily I had read the reviews and requested a renovated room. It was very nice, with really nice carpet, and tasteful decoration. Great views from the 31st floor. Other positives- very nice attention from front desk, seeming sincerely interested in making it a good stay, including a message from the manager mid week apologizing for noise from construction (which I didn't hear). The swimming pool is wonderful- both an indoor/outdoor pool that I used to swim laps every day. The gym seemed was nice as well. Wonderful location right in the middle of city, convenient to everything.
Why not a 5 rating? First, the room: when trying to find an outlet to use the ironing board, there were no convenient locations to set up the ironing board and iron. I did request room service (they do incentivize the guests not to use housekeeping service) because I was going to be there for 4 nights and wanted to make sure the shampoo, lotion was replaced when I used them up. However, the housekeeping not only did not put away the iron and ironing board (I left them b/c the iron was hot and I wanted to let it cool down), but did not replace the used up lotion or shower gel! I know they would have been more than happy to replace, but I was already undressed and didn't feel like calling the desk.
The room layout was highly confusing for the conference we were at- the mezzanine and 2nd floor levels didn't make sense. The signage wasn't great.
Lastly, the bathrooms in the meeting room areas seemed tired- some of the stalls in women's bathrooms didn't have working hinges. Cleanliness was mixed.
I'd stay here again, but would like to see a bit more attention to some of the details.
- Official Description (provided by the hotel):
- The Sheraton Centre Toronto Hotel lobby features a 2.5-acre waterfall garden. With over 100,000 sq ft of meeting and event space, we're perfect for your next conference, convention, or wedding. ... more less
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- Also Known As:
- Sheridan Hotel Toronto
- Toronto Sheraton
- Sheraton Toronto Downtown
- Sheraton Hotel Downtown Toronto