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“Great Hotel” 4 of 5 stars
Review of Sheraton Centre Toronto Hotel

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Sheraton Centre Toronto Hotel
4.0 of 5 Hotel   |   123 Queen Street West, Toronto, Ontario M5H 2M9, Canada   |  
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Breakfast for 2 Included
Ranked #62 of 140 Hotels in Toronto
Western Canada
Top Contributor
100 reviews 100 reviews
48 hotel reviews
Reviews in 32 cities Reviews in 32 cities
45 helpful votes 45 helpful votes
“Great Hotel”
4 of 5 stars Reviewed April 19, 2013

I've stayed here before on business and on this trip was back for a 1 night stay April 16th. I arrived early and the front desk was good to check me into an upgraded room (I'm Platinum with the Sheraton Chain so this is one of the benefits). Check-in was quick, the room was clean and nicely decorated, easy to connect to internet, lobby has a busy and fun vibe to it, hotel is very centrally located to shopping and theatre, etc.

I stay at Sheratons 50+ times per year and my only critique of this hotel was the club lounge up on the 43 floor was spectacular in many ways (views, spacious, etc) except the food choice was very limited. Most Sheratons serve a small basic buffet style meal with hot food but this oen just had high starch food and no proteins at all in the evening or morning. For breakfast, every choice of cereal and fruit was present but no proteint (except for some rubbery hard boiled eggs). On the one hand, maybe they don't want you eating a full meal up there as they want you to BUY a meal in the hotel restaurants, but on the other hand every other Sheraton I've stayed at (5-6 in Western Canada, many in the US and Europe) consistently have hot and full meals available in the lounge for both breakfast and supper.

I'd definitely come back but would need to plan to eat out and just skip the lounge.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,445 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Windsor
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 19, 2013

GR 8 location. Friendly staff decent restaurant. Well worth trying 4 business or pleasure. Close to the entertainment district 4 people interested in plays or music. Close 2 sporting events and good shipping whether it be the Eaton Mall or stores on Quenn or Yonge street. Walk away from water front shops & restaurants.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Montreal, Canada
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 19, 2013 via mobile

Great location near the Eaton center and Queen street shopping. Make sure to stay on the south side to avoid hearing the hourly bell at the old cut hall. Comfortable beds, what you would expect from the Sheraton

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
5 of 5 stars Reviewed April 19, 2013

My vacations in Canada was the better in my life. The hotel is near a lot attractions and the people are nice. Canada have a lot of international restaurants and the foods are great. Niagara are beautiful and interesting.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Monte Nido, CA
Top Contributor
57 reviews 57 reviews
56 hotel reviews
Reviews in 51 cities Reviews in 51 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 17, 2013

not much to excite you here, the rooms are fine, the dining is meh, probably the best thing about this hotel is that the people were focused on service. Most of the time when I ask for a folio to be emailed to me the front desks at even great hotels seem to mess that up, but not these folks, so can't complain there.

I can complain though about my room service tray being left outside more door for 1/2 the day even after I called down about it...yuck.

Little piece of quirk here: the room service menus are on the television, which is a great way to cut down on clutter and paper except their timing was off: breakfast menu showed up at night and the all-day dining menu was all I could find for breakfast.....

Room Tip: View to the North was great, not to say that others aren't...
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Canada
Top Contributor
135 reviews 135 reviews
62 hotel reviews
Reviews in 58 cities Reviews in 58 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed April 16, 2013

No charm or uniqueness here but it does deliver the goods . Nicely renovated rooms and a premier location for pretty well all downtown attractions . As a standard business hotel this is a good choice.

Room Tip: Rooms at the end of hallways are quietest
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Markham, Canada
Top Contributor
68 reviews 68 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 15, 2013

I recently stayed here while attending a work conference. There was no valet parking available at 7:30am on a Thursday morning check-in. Park across the street at the city hall parking lot which is connected underground via the PATH. The meeting facilities are in very good condition. We enjoyed a nice dinner and the bar service was excellent in the meeting space area. The room I had was in the tower near the meeting space which was convenient. The Bed was very comfy. You are close to the entertainment district and shopping at the Eaton Centre. Great location if you are visiting from out of town.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Centre Toronto Hotel

Address: 123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Toronto
#33 Luxury Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Centre Toronto Hotel 4*
Number of rooms: 1377
Official Description (provided by the hotel):
The Sheraton Centre Toronto Hotel lobby features a 2.5-acre waterfall garden. With over 100,000 sq ft of meeting and event space, we're perfect for your next conference, convention, or wedding. ... more   less 
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Also Known As:
Sheridan Hotel Toronto
Toronto Sheraton
Sheraton Toronto Downtown
Sheraton Hotel Downtown Toronto

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