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“Super Location” 4 of 5 stars
Review of Sheraton Centre Toronto Hotel

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Sheraton Centre Toronto Hotel
4.0 of 5 Hotel   |   123 Queen Street West, Toronto, Ontario M5H 2M9, Canada   |  
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Breakfast for 2 Included
Ranked #60 of 140 Hotels in Toronto
Halifax, Canada
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Super Location”
4 of 5 stars Reviewed February 24, 2013 via mobile

We booked through Priceline so we got great value, and still got a great room and view. It was freezing outside so the path link underground link was a great feature getting around the city.
The room was small but very comfortable and has a great bed. Decor was a little out dated; maybe better on a different floor.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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3,476 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (731)
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toronto
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 24, 2013

This hotel is ok at best,

The Pros

Good location
Cool water fall inside


The Cons

I requested a king bed and the person on the phone told me I had the option of king or queen.So I said king as that is what I needed. Upon check out I was charged a $20 dollar fee that I was not made aware of on the phone after explaing this to the uninterested lady at the counter she said this was in the fine print anf part of hotel policy. I was shocked with the 2nd rate treatment they give guests at this supposed 4 star hotel. Absolutely no effort was made to resolve the issue on the part of the staff.

One of the light bulbs in our room was not working and I called in to get it fixed but nobody ever showed up.

No fridge in the room you have to pay $30 for one (A major reason not to stay here as all other competing 4 star hotels offer this as part of the price)

I conactacted concierge about the light bulb and was put on hold twice for over 10 minutes. The first time I hung up because I felt that at a 4 star hotel this is a embarassingly long wait but nobody ever called back again and I had to reinitiate the call.

Extremely long check out time, I think some kind of fitness event or group conference was going on but waiting over 30 minutes to check out at a 4 star hotel is unacceptable they should staff the desk fully during peak periods instead of having customers wait over 30 mins!

Parking is a rip off at $45 you can park a half block away for $16



If you look at the home pages of the Toronto hotels you plan to stay at alot of them have ratings of satisfaction.The Shearaton has the lowest rating at only 3.7/5 and this is for good reason. You are much better staying at other places around the city that provide better value, better rooms and also better customer service.

Room Tip: Get a higher room facing city hotel Beware of any hidden fees and always ask if a fee is included f...
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ottawa, Canada
Top Contributor
104 reviews 104 reviews
53 hotel reviews
Reviews in 45 cities Reviews in 45 cities
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed February 24, 2013

The Sheraton's central location, comfy rooms and beds and (if you can get it) awesome Club Floor breakfast and both strong pluses for this property as a business hotel. It can be very very busy though - and staff, check in times and services deteriorate quickly as the place fills up. Rooms can be very cold in mid winter. On a recent winter stay, my colleague was refused new room even though his was a freezing 60F. The place is plagued by (false?) fire alarms - I always ask for a lower floor since these can happen in the middle of the night - walking 34 floors down and into the cold Toronto winter in the middle of the night is no fun.

Room Tip: Choose a lower floor in case of fire alarm.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Toronto, ON
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 23, 2013 via mobile

I've stayed at this hotel several times in the past and yet this was the first time I had a not so great experience.

Check in was quite the ordeal, the agent was not very helpful. Fortunately, I am familiar with the property and the area, otherwise I likely would have been lost, due to her unwillingness to answer even the simplest of questions. Another issue was the amount of money the hotel required for a security deposit, $300.00 per night, which the hotel refused to budge on. On my last stay, two months ago, the cash deposit required was only $100.00. If the deposit is left with debit the hotel returns it via cheque in 30 days time. This is slightly acceptable for a hotel that prides itself for being one of the best in Toronto.

The hotel restaurant, BNB, offered some of the best service in the city. Their food was excellent if you were looking to grab a quick bite.

Dealing with the front desk during check out was, again, a bit tedious. It seemed as though the staff could not be bothered to attend to the guests. As noted previously, I have stayed here several times and this was the worst experience by far. I can confidently say that I will not be returning to the Sheraton Centre.

Stayed February 2013, traveled with friends
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2013 via mobile

The Sheraton Toronto deserves the great applause on the stay. The room was clean and the bathroom are equipped with shampoo and other things. I was located in the west wing and it was great to see outside in the morning. It was very close to good life fitness and it was great for me to work out in the morning.
No breakfast was included and parking was rather expensive. Being spg member, I got a free complimentary Internet service. It also worked great. Great staff and it is definitely recommended to stay

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Richmond Hill, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 23, 2013

Stayed for just one night but really liked it, its right in the middle of downtown and if you take the subway to union then its just a walk away and you don't even have to get above ground because of the PATH walkway, which is what i did. The staff was very nice and i had forgotten some toiletries which they brought up to our room right away. Overall a pleasant experience and we'd go again!

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vancouver, Canada
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 22, 2013

When my colleague and I arrived at the Sheraton, we were a bit overwhelmed by the chaos in the lobby. A large convention was happening and it was a very busy place. There was a fairly long line for check-in, which was a slow process. We arrived around noon, so we really appreciated the front desk agent looking for available rooms so we could check-in directly. He was incredibly nice.

The rooms are clean and basic. Comfortable bed with lots of pillows. Nice bathroom amenities. I only wish there was a hook next to the bathtub to hang a towel; the hook on the back of the door was a bit too far to reach from the tub.

We had breakfast and lunch in the hotel restaurant, BnB and were disappointed with the prices and the service. $5.00 for tea and coffee is outrageous. Breakfast buffet was about $21 I think (it was complementary when we signed up for the privilege club) and was nice (made to order omelettes), but still felt like a nice breakfast buffet you might get for free at a Best Western. i.e. I wouldn't have paid for it. Lunch menu is very "diner" and the service was terrible and slow.

I like the efforts the hotel has made to be "green", including an incentive to not have your room serviced. Although the room service menu is available by viewing on the tv, I found this difficult to see from the bed and would have preferred a paper copy. Breakfast room service menu looked underwhelming.

Check-out was also a very slow process. There were three agents, but one lady was on her computer and never acknowledged us in line, even to say "sorry, I'll be with you in a moment".

All-in-all this is a basic hotel. Comfortable and clean, but very busy and felt a bit impersonal.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Centre Toronto Hotel

Address: 123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Toronto
#33 Luxury Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Centre Toronto Hotel 4*
Number of rooms: 1377
Official Description (provided by the hotel):
The Sheraton Centre Toronto Hotel lobby features a 2.5-acre waterfall garden. With over 100,000 sq ft of meeting and event space, we're perfect for your next conference, convention, or wedding. ... more   less 
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Also Known As:
Sheridan Hotel Toronto
Toronto Sheraton
Sheraton Toronto Downtown
Sheraton Hotel Downtown Toronto

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