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“Awesome hotel in heart of Toronto's core” 4 of 5 stars
Review of Sheraton Centre Toronto Hotel

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Sheraton Centre Toronto Hotel
4.0 of 5 Hotel   |   123 Queen Street West, Toronto, Ontario M5H 2M9, Canada   |  
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Breakfast for 2 Included
Ranked #60 of 139 Hotels in Toronto
SE Michigan
Level Contributor
70 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Awesome hotel in heart of Toronto's core”
4 of 5 stars Reviewed February 11, 2013

This is a very, very nice hotel. It had been several years since I had last stayed. As a member of the Starwood Preferred Guest program (but without status) I had expected to be given a room facing an air conditioning unit or somewhere by the elevators with a view of an alley. Thankfully, I was given a room above the 20th floor overlooking Nathan Philips Square. The view at night was spectacular.

The fitness center was very well appointed, with new Life Fitness equipment that was in good working order. The pool, which I didn't use, was adjacent to the fitness center (indoor) and seemed to be popular with other guests.

I didn't eat in the hotel, but I went through the connecting corridor on the lobby level to Shopsy's Deli. It had been a long time since I'd eaten in a Shopsy's and I took the time to enjoy a proper breakfast. I'm glad I did.

Room Tip: Shopsy's Deli, accessible to the Sheraton through a corridor on the hotel lobby level is a Toron...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,553 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (758)
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Manchester, United Kingdom
Level Contributor
96 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed February 10, 2013 via mobile

We were visiting Toronto on vacation and considered a number of hotel options. We picked the Sheraton Centre on location, as well as price. We paid about GBP100 per night. Our room was in the Queen Tower on one of the lower floors. It was as well appointed as you would expect from such a chain. The view over the park was nice. The room and corridors felt slightly dated but it was all spotlessly cleaned and well maintained. The pool was nice, but too cold at this time of year. The indoor/outdoor idea is good and I'm sure works well in summer, but in winter it's terrible because the cold air gets in from outside and makes the indoor pool incredibly steamy and also cold. The whirlpool was also not bubbly enough! It's good that it's open until late evening though. The location of the hotel is great, as others have rightly pointed out. It connects to the PATH system of underground walkways and there are some good bars and restaurants nearby. I would advise guests to take breakfast/lunch in the food court on the concourse level rather than use the rather pricey Shopsys/Quinns restaurants or the other dining establishments on the ground floor of the hotel. There is also a Tim Hortons and a Seven Eleven next to the hotel which were particularly handy for breakfasts, drinks and snacks.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Peterborough, Ontario
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed February 10, 2013

My husband and I had booked into the Sheraton in the summer for our 30th anniversary and were unable to visit due to a family emergency. A wonderful young woman, named Renae Walters, had given us her card on a previous visit and suggested that we contact her on our next visit.
Luckily we were able to book 2 nights on January 26 & 27th with the idea of attending "The Wizard of OZ" . I did contact Renae via email to let her know, not knowing if she would remember us.
When we arrived on Sat. we were told our room was being cleaned but that we could store our luggage and go up to the club lounge. We enjoyed the club lounges' view, quiet and Starbucks coffee for about an hour. When we entered our "room" we were so surprised and delighted that Renae had arranged for an upgrade. It was a beautiful 2 room suite with 2 person in room jacuzzi, comfortable king bed, 2 TV's, microwave and refrigerator and so much more. We could have moved in!
We had a great view of the city and lake.
After we returned from dinner, Renae had once again surprised us with a generous selection of cheeses, crackers, fruit, complimentary buffet breakfast and a bottle of champagne with a lovely note of congratulations from her and the housekeeping staff!!! We were overwhelmed with Renae's kindness and it truly made our weekend incredibly special. Thank-you so much Renae.
All of the staff at the Sheraton go out of their way to greet you and make certain that your stay is a memorable one. In fact we had the same server, Patrick, for dinner and breakfast in the restaurant B N B. Not certain how he was still smiling and friendly after only a few hours of sleep, but he managed quite well. The buffet was delicious as was the dinner the night before.
This hotel probably has one of the nicest lobby's in Toronto and is nicely decorated, but it is the people working there, that make it a great hotel.
We hope that the General Manger, Tony Dunn, realizes how special Renae Walters is and how she made The Sheraton Toronto Centre Hotel our New Favourite Hotel.

Room Tip: high room either side is great, ask for non feather pillows if you have allergies
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, MA
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed February 10, 2013

I stayed here two nights on business, and was pleased. My colleagues were at the Hilton across the street, and all said their rooms were COLD. My room was toasty, had a lovely view of the city hall plaza and skating rink (11th floor). It was clean and comfortable. The fitness center is large and well equipped -- every cardio machine was in use at 6 am so go early! I didn't have time this trip to get into the pool, though I wished I could have -- it looked very enticing.

The hotel is on the underground, so you can shop and get around without putting on your winter gear. There are nice restaurants nearby, and a starbucks in the lobby. There is free internet access in the lobby for guests -- with a lovely big table to setup on -- great for a group strategizing before heading out for client meetings.

This hotel is a stop ont he Express Bus line to the airport, which is quite handy if you're carless!

The front-desk is not in an obvious location -- I had to ask to find it, and later assisted other arriving guests in finding it.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Level Contributor
86 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed February 10, 2013

The hotel is fine, but only just fine. The location is great in central downtown Toronto, the lobby is nice and large, the rooms do not appear shabby. I have been at the hotel several times and there is something about the staff that is annoying. They don't do anything wrong, but everything seems to be a struggle, or slow, or annoying.
And the real issue is parking. They only have valet parking for $50 a night. I recommend you put your car in the city lot across the street under city hall, it will be less then half that price.

Room Tip: Park across the street, not at the hotel.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Komoka
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed February 6, 2013

We have stayed at this hotel before and the service and people remain the same.
We had a problem with heat in our room and within minutes of calling the front desk someone was here to repair it. Staff followed up afterwards to make sure we were comfortable and everything was in working order.
The beds are very comfortable and the location is great for skating, shopping, train, bus, theatre etc.
We wish the restaurant offered a gluten free menu. The waiter was knowledgeable about what was gluten free though.
Wonderful pool and gym/

Room Tip: We prefer to face north to Nathan Philips Square but the rooms with balconies facing the pool are ni...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed February 5, 2013

I recently had the pleasure of spending 6 nites over Christmas at the Sheraton. It`s a great hotel and is centrally located within all amenities. Only a short walk to the Eaton Center, subway or downtown, and is connected to Toronto underground. The beds were fantastic....almost cloud like. The staff, as expected, were friendly and efficient. I wouldn`t hesitate to stay here again.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Sheraton Centre Toronto Hotel

Address: 123 Queen Street West, Toronto, Ontario M5H 2M9, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Spa Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Toronto
#33 Luxury Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Centre Toronto Hotel 4*
Number of rooms: 1377
Official Description (provided by the hotel):
The Sheraton Centre Toronto Hotel lobby features a 2.5-acre waterfall garden. With over 100,000 sq ft of meeting and event space, we're perfect for your next conference, convention, or wedding. ... more   less 
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Also Known As:
Sheridan Hotel Toronto
Toronto Sheraton
Sheraton Toronto Downtown
Sheraton Hotel Downtown Toronto

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