My husband and I had booked into the Sheraton in the summer for our 30th anniversary and were unable to visit due to a family emergency. A wonderful young woman, named Renae Walters, had given us her card on a previous visit and suggested that we contact her on our next visit.
Luckily we were able to book 2 nights on January 26 & 27th with the idea of attending "The Wizard of OZ" . I did contact Renae via email to let her know, not knowing if she would remember us.
When we arrived on Sat. we were told our room was being cleaned but that we could store our luggage and go up to the club lounge. We enjoyed the club lounges' view, quiet and Starbucks coffee for about an hour. When we entered our "room" we were so surprised and delighted that Renae had arranged for an upgrade. It was a beautiful 2 room suite with 2 person in room jacuzzi, comfortable king bed, 2 TV's, microwave and refrigerator and so much more. We could have moved in!
We had a great view of the city and lake.
After we returned from dinner, Renae had once again surprised us with a generous selection of cheeses, crackers, fruit, complimentary buffet breakfast and a bottle of champagne with a lovely note of congratulations from her and the housekeeping staff!!! We were overwhelmed with Renae's kindness and it truly made our weekend incredibly special. Thank-you so much Renae.
All of the staff at the Sheraton go out of their way to greet you and make certain that your stay is a memorable one. In fact we had the same server, Patrick, for dinner and breakfast in the restaurant B N B. Not certain how he was still smiling and friendly after only a few hours of sleep, but he managed quite well. The buffet was delicious as was the dinner the night before.
This hotel probably has one of the nicest lobby's in Toronto and is nicely decorated, but it is the people working there, that make it a great hotel.
We hope that the General Manger, Tony Dunn, realizes how special Renae Walters is and how she made The Sheraton Toronto Centre Hotel our New Favourite Hotel.

I stayed here two nights on business, and was pleased. My colleagues were at the Hilton across the street, and all said their rooms were COLD. My room was toasty, had a lovely view of the city hall plaza and skating rink (11th floor). It was clean and comfortable. The fitness center is large and well equipped -- every cardio machine was in use at 6 am so go early! I didn't have time this trip to get into the pool, though I wished I could have -- it looked very enticing.

The hotel is on the underground, so you can shop and get around without putting on your winter gear. There are nice restaurants nearby, and a starbucks in the lobby. There is free internet access in the lobby for guests -- with a lovely big table to setup on -- great for a group strategizing before heading out for client meetings.

This hotel is a stop ont he Express Bus line to the airport, which is quite handy if you're carless!

The front-desk is not in an obvious location -- I had to ask to find it, and later assisted other arriving guests in finding it.

The hotel is fine, but only just fine. The location is great in central downtown Toronto, the lobby is nice and large, the rooms do not appear shabby. I have been at the hotel several times and there is something about the staff that is annoying. They don't do anything wrong, but everything seems to be a struggle, or slow, or annoying.
And the real issue is parking. They only have valet parking for $50 a night. I recommend you put your car in the city lot across the street under city hall, it will be less then half that price.

We have stayed at this hotel before and the service and people remain the same.
We had a problem with heat in our room and within minutes of calling the front desk someone was here to repair it. Staff followed up afterwards to make sure we were comfortable and everything was in working order.
The beds are very comfortable and the location is great for skating, shopping, train, bus, theatre etc.
We wish the restaurant offered a gluten free menu. The waiter was knowledgeable about what was gluten free though.
Wonderful pool and gym/