I got a good deal for the (Canadian) Thanksgiving holiday weekend through Hotwire, and I wasn't fussy. Was really looking for someplace I could stay in and get some work done. Convenience, really. Just looking for something hassle-free. It was listed as a 4-star hotel on Hotwire.
The Sheraton Centre, though much-improved from its previous forms, isn't quite hassle-free, unfortunately.
First, a plus. They offer you a $5 credit for every day you decline having your room cleaned. This is a great idea. It's environmentally friendly and frees up anyone who doesn't want to be disturbed during the day. You can only really use the credit toward dining during your stay, which sounds like a win-win for the hotel (the room service charge is $5) but it's still a noble gesture.
The downside, which is probably unrelated to that promotion, is that I didn't find the hotel terribly clean overall. When I arrived in my room, the bathroom had been surface cleaned, but the toilet hadn't been flushed, there was garbage in the bin and hair in the tub (um, gross, on all counts).
When I got ice, some of it was brown and black (I have never seen that before) and the bed linens were ripped and stained (the staining was mostly on the bed skirt and duvet, but, still, ew).
Also, the room was cold, so cold that the clean ice I managed to coax out of the machine wouldn't melt in the room for hours! I tried to adjust the thermostat and fan settings, but the unit just made noise. There was never any evidence it worked.
The frustration started at check-in. There was a long line at check-in (made sense, due to the holiday). But, after all that, my room key didn't work when I got to my room. I had to coax the door to open for about 20 minutes before it finally worked. They sent security up within the hour, but instead of sending someone up with an extra key, they told me to go down and get one. That's some 4 star service right there.
The TV seemed to work, but the in-room movie service didn't work for most of my visit. A shame, as I would have killed some time watching movies.
Or at least I would have used them to drown out the other noise. I don't think I've ever been in such a noisy hotel. There seemed to be noise at all hours, and it would go on and on.
There also wasn't a vending machine in he whole hotel, which shouldn't really matter, except there was nothing open because of the holiday weekend...
So, not wanting to wander around for food and drink, I ordered room service three times, which was so-so (except dessert. Don't order dessert). Everyone was very pleasent and nice to deal with. The food, however, is well overpriced and only so-so in quality, so if you're up for leaving your room, you definitely should. The hotel is in a busy area of town, with great access to lots of shops and transit... when they're open. Maybe not so much on a holiday weekend, natch.
I called down to the front desk from my room exactly once- to ask for extra towels and toiletries so I could shower before check-out. I called around 9am. Check-out time was noon. I left without showering. No one, in three hours, showed up.
If you can get a great deal and don't care about service, it's an ok hotel. If you need something reasonably quiet and convenience-oriented, don't bother. This is not the hotel you're looking for.
- Official Description (provided by the hotel):
- The Sheraton Centre Toronto Hotel lobby features a 2.5-acre waterfall garden. With over 100,000 sq ft of meeting and event space, we're perfect for your next conference, convention, or wedding. ... more less
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- Also Known As:
- Sheridan Hotel Toronto
- Toronto Sheraton
- Sheraton Toronto Downtown
- Sheraton Hotel Downtown Toronto