This hotel was very centrally located in the downtown area of Toronto. It is next to City Hall and within walking distance of the School of Art and Design as well as the Art Gallery of Ontario.

The hotel itself is well kept and very clean. The lobby is very nicely decorated. There is an arcade attached to the hotel offering shopping, restaurants and even a Starbucks cafe. There is also a Tim Horton's in the next building as well as a full service Starbucks on the corner of Queen and Bay Streets.

The staff at the desk is exceptional. As a gold member I was recognised for my status and jumped the queue upon arrival and departure. The staff there is efficient, kind and well intentioned.

The room was very clean, nicely furnished and the beds were extremely comfortable. The pool and Sauna area on the third floor was immaculate and very enjoyable. The pool is an indoor/outdoor pool which is heated and very nice in the fall weather. We really enjoyed our time there.

Overall this was an excellent stay at a great hotel and we certainly will stay here again on our next visit to Toronto.

I stayed at this hotel for three nights during a conference that was held at the hotel. I took the airport shuttle so did not have any issues with traffic or parking. The hotel was very nice, and I was really happy to receive free wi-fi as a Starwood member. (When will all hotels have free wi-fi? It's a necessity!). I was on crutches so the hotel gave me a room close to the elevator, which sounds bad, but didn't cause me any problems with noise. I did make the mistake of eating at the hotel restaurant (B&B)--DON'T DO IT! I ordered a salad, which was brown and dead on arrival. I don't know how the server brought it out with a straight face. I didn't eat it, so she offered me a 15% discount. There are nice restaurants all around the area, so do yourself a favor and go to one of those instead. We went to Canoe one night and it was fantastic, only a few blocks away. My room was nice, the elevators are very quick, they have Starbuck's in the room, and overall it is a nice place to stay. One bad thing--I paid for a drink with U.S. currency, and the hotel takes a 25% cut (that's what I was told anyway.) That might just be the price of doing business, but restaurants in the attached mall only charged 5%.

It's 2012 (as if I have to clue anyone in to this). I can NOT stand it, that in this day and age, hotels charge for the most basic of things, like making local phone calls from your hotel room.

Let me back up. We were in Toronto for a family wedding. We arrived (from the US) with some drama: our two year old contracted an ear infection nearly as we were boarding the plane in NC, which meant we had a big problem on our hands upon arriving in Toronto. We got to the hotel early, and thankfully, were granted an early check-in. (The one plus of our hotel experience.) We headed to our room to get online and start making some phone calls to figure out the best place to take the kiddo on a) a Saturday, and b) in a foreign country.

As we pulled out the laptop and tried to hop online, our two year old wailing his head off in pain, we were greeted with a screen that informed us that wifi would cost us $20/day. REALLY, Sheraton? This is the biggest travel ripoff in the world, this whole "pay for wifi" thing. It costs the hotel NOTHING to offer this to guests. Plus, we were Starwood members. Did this membership not grant us the privilege of free (or discounted??) wifi? No. I digress.

We had to log on, so we paid for 2 days of wifi, not knowing what our circumstances would be over the next 24 hours. Ahem, Hurricane Sandy's arrival, which would cancel our flight and force us back online on day 3 to make alternate travel arrangements.

Then, I started making phone calls to local family to find out what our best option for a doctor would be. Little did I realize that I would be dinged $2 for each of these local calls.

Seriously, Sheraton?

This, coupled with having a sick toddler in tow, a fairly dated room that didn't have a refrigerator ($20 a day charge to have one brought up to your room...wtf), a bathroom that left quite a bit to be desired (no counter space at all, bathtub could have used a re-grout) and a room literally RIGHT at the elevator, and we pretty much decided that this was not our cup of tea.

Oh, and as we were checking out, sitting on the reservationists desk was a coupon card for free wifi, which I asked about. He informed me that it was a new promo, starting that day. I asked if this could be applied to us, since we were checking out that day and had needed the wifi for extenuating circumstances. He smiled and said, no, I'm sorry.

Yeah, I'm sorry too, Sheraton...

I booked with Priceline and got a well appointed, quiet, spacious and agreable room with double beds for just $100. Hard to beat deal. Excellent checking in and checking out service by a courteous staff. Close to many showplaces and a tasty variety of restaurants, Accomodations in the older section could use a little bit of freshening up though.