It's 2012 (as if I have to clue anyone in to this). I can NOT stand it, that in this day and age, hotels charge for the most basic of things, like making local phone calls from your hotel room.
Let me back up. We were in Toronto for a family wedding. We arrived (from the US) with some drama: our two year old contracted an ear infection nearly as we were boarding the plane in NC, which meant we had a big problem on our hands upon arriving in Toronto. We got to the hotel early, and thankfully, were granted an early check-in. (The one plus of our hotel experience.) We headed to our room to get online and start making some phone calls to figure out the best place to take the kiddo on a) a Saturday, and b) in a foreign country.
As we pulled out the laptop and tried to hop online, our two year old wailing his head off in pain, we were greeted with a screen that informed us that wifi would cost us $20/day. REALLY, Sheraton? This is the biggest travel ripoff in the world, this whole "pay for wifi" thing. It costs the hotel NOTHING to offer this to guests. Plus, we were Starwood members. Did this membership not grant us the privilege of free (or discounted??) wifi? No. I digress.
We had to log on, so we paid for 2 days of wifi, not knowing what our circumstances would be over the next 24 hours. Ahem, Hurricane Sandy's arrival, which would cancel our flight and force us back online on day 3 to make alternate travel arrangements.
Then, I started making phone calls to local family to find out what our best option for a doctor would be. Little did I realize that I would be dinged $2 for each of these local calls.
This, coupled with having a sick toddler in tow, a fairly dated room that didn't have a refrigerator ($20 a day charge to have one brought up to your room...wtf), a bathroom that left quite a bit to be desired (no counter space at all, bathtub could have used a re-grout) and a room literally RIGHT at the elevator, and we pretty much decided that this was not our cup of tea.
Oh, and as we were checking out, sitting on the reservationists desk was a coupon card for free wifi, which I asked about. He informed me that it was a new promo, starting that day. I asked if this could be applied to us, since we were checking out that day and had needed the wifi for extenuating circumstances. He smiled and said, no, I'm sorry.
Yeah, I'm sorry too, Sheraton...
- Official Description (provided by the hotel):
- The Sheraton Centre Toronto Hotel lobby features a 2.5-acre waterfall garden. With over 100,000 sq ft of meeting and event space, we're perfect for your next conference, convention, or wedding. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Starwood, Priceline, Cheap Tickets, BookIt.com, Despegar.com, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Sheraton Centre Toronto Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheridan Hotel Toronto
- Toronto Sheraton
- Sheraton Toronto Downtown
- Sheraton Hotel Downtown Toronto