The Sheraton is very conveniently located near my office, so I have given it repeat chances despite similar poor experiences in the past. I have stayed here quite often, book early and always request a non-smoking room away from the elevators. Bottom line is conventions take priority.
During my latest visit, when I checked in (after waiting in a line 50 people deep and being spoken too rudely by the person ushering the guests), I was placed in a room directly beside the elevators where there was a constant thumping noise as the elevators went up and down the shaft. I immediately went back down and asked to be moved to a different room, and was told they were at "negative capacity" (whatever that means) and at this time of night there would be nobody available to clean the room so I couldn't move. Fair enough. I went back down first thing in the morning (after a sleepless night) and was again told there was no rooms available. I returned again that evening and was told that i couldn't expect to be helped at this time of night (even though the person I spoke to in the morning said they marked my file with the request for a room move). They treated me like it was ridiculous for me to even be asking. At midnight, I asked if they could transfer me to their sister hotel (the Westin), at which point they handed me the phone and told me to call them. I could no longer take the noise or the service, and checked out immediately. I will not be back.
- Official Description (provided by the hotel):
- The Sheraton Centre Toronto Hotel lobby features a 2.5-acre waterfall garden. With over 100,000 sq ft of meeting and event space, we're perfect for your next conference, convention, or wedding. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Starwood, Priceline, Cheap Tickets, BookIt.com, Despegar.com, Travelocity, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Sheraton Centre Toronto Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheridan Hotel Toronto
- Toronto Sheraton
- Sheraton Toronto Downtown
- Sheraton Hotel Downtown Toronto