The Sheraton is very conveniently located near my office, so I have given it repeat chances despite similar poor experiences in the past. I have stayed here quite often, book early and always request a non-smoking room away from the elevators. Bottom line is conventions take priority.
During my latest visit, when I checked in (after waiting in a line 50 people deep and being spoken too rudely by the person ushering the guests), I was placed in a room directly beside the elevators where there was a constant thumping noise as the elevators went up and down the shaft. I immediately went back down and asked to be moved to a different room, and was told they were at "negative capacity" (whatever that means) and at this time of night there would be nobody available to clean the room so I couldn't move. Fair enough. I went back down first thing in the morning (after a sleepless night) and was again told there was no rooms available. I returned again that evening and was told that i couldn't expect to be helped at this time of night (even though the person I spoke to in the morning said they marked my file with the request for a room move). They treated me like it was ridiculous for me to even be asking. At midnight, I asked if they could transfer me to their sister hotel (the Westin), at which point they handed me the phone and told me to call them. I could no longer take the noise or the service, and checked out immediately. I will not be back.
- Official Description (provided by the hotel):
- The Sheraton Centre Toronto Hotel lobby features a 2.5-acre waterfall garden. With over 100,000 sq ft of meeting and event space, we're perfect for your next conference, convention, or wedding. ... more less
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- Also Known As:
- Sheridan Hotel Toronto
- Toronto Sheraton
- Sheraton Toronto Downtown
- Sheraton Hotel Downtown Toronto