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“Comfortable, if a little basic maybe.” 4 of 5 stars
Review of Radisson Admiral Toronto Harbourfront

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Radisson Admiral Toronto Harbourfront
3.5 of 5 Hotel   |   249 Queen's Quay West, Toronto, Ontario M5J 2N5, Canada (Downtown Toronto)   |  
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Ranked #24 of 141 hotels in Toronto
Bristol, United Kingdom
Top Contributor
67 reviews 67 reviews
31 hotel reviews
Reviews in 43 cities Reviews in 43 cities
29 helpful votes 29 helpful votes
“Comfortable, if a little basic maybe.”
4 of 5 stars Reviewed 2 days ago NEW via mobile

Due to the ongoing major roadworks in preparation for the PanAm games (2015?) we didn't get to see this hotel at its best. Both times we got taxis we were dropped off close to, rather than at, the hotel because access is so restricted. In fairness, the drivers did ask if that was Ok and I'm sure they would have made the effort if we'd insisted. The location is great - there was certainly lots going on at the harbourfront at the weekend, but it was a different story on a Monday night. The room was light and airy, but on arriving I found the decor a bit basic. Not all rooms have safes, which I would have thought should be a standard fitting, but I'm told Canadians are notoriously law-abiding! On the plus side, the staff were very helpful and friendly - we didn't ask for much but I felt that nothing would have been too much trouble - and my son loved the pool. We didn't get to use public transport so can't comment on getting around other than walking. Again, the roadworks made this less pleasant than it could have been, although you'll always be walking under flyovers which aren't pretty at the best of times.

Stayed July 2014, traveled with family
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140 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Poole, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel is in a great location in Toronto - right by the harbour - and includes an outdoor pool which is difficult to find in Toronto (understandably, given their winter weather!) but was great to have in the July heat. The rooms were clean and had been recently refurbished. The décor is pleasant and the beds were very comfortable. The pool was nice to sit around (although the pool itself was a bit scummy in the corners on busy days) and it gets the sun all day. The pool staff were very friendly and the food at the Watermark restaurant was tasty and not too expensive (relative to the rest of Toronto). A few glitches: It would have been good to have a few more hooks for towels around (up to 4 people can share the room, but there was only 1 hook in the room, on the back of the bathroom door) and there wouldn't have been enough space for the 3 adults in my room to unpack their clothes (luckily 2 of us prefer to live out of our cases). The fridge hummed at night and was free-standing (taking up space) rather than being in what looked like the custom-built cupboard under the TV (which must have been added in the recent refurbishment?).
I booked a room for 3 adults through Expedia, and requested 2 queen beds. I knew this request might not be fulfilled but assumed we would at least have a double bed and a roll-away, as the booking was for 3 adults. We checked in on a busy weekend (World Pride and a nearby festival were going on) and went up to our room to find just 1 king bed. We went straight back downstairs where the man on reception told us that the hotel never receives any special requests from Expedia and that they have this problem daily with Expedia – shouldn’t sorting this out be a priority then? He also said that the hotel allocates a number of rooms to Expedia sales, but does not specify how many guests can be in the rooms (which could be between 1 and 4). He said this was the reason for the rooms being at a cheaper rate on Expedia than booking through the hotel directly. I told him that, when I had booked, the hotel website had given me a slightly lower price in $CAD, but I was worried about the exchange rate my credit card would charge, so chose the clearer Expedia website which was already in GBP. All of these arguments are irrelevant though, as they knew on their system that there would be 3 adults staying, but we had not been allocated 3 sleeping spaces. We were told there were currently no available roll-away beds, but, as it was such a busy weekend a new lot of roll-away beds had been ordered and should be delivered that evening. The receptionist kindly (!) told us that Radisson would waive the extra bed charge for the roll-away. We asked if we could arrange to move to the first double bedded room that came available, but we were told it wouldn’t be possible to reserve a room and we would have to come to the desk very early the next morning. We argued that, surely they knew who would be checking out the next day and what type of room they were in, so they could allocate that room to us.
We then asked for the manager, Mr Rock, and, after a similar discussion with him, he promised that we would get a roll-away bed that night and that we would get a 2 bedded room the next day. This did happen. However, it felt like we had been done such a great favour by the staff when, in actual fact, all we got was the room we had booked. We weren’t offered any compensation such as a free breakfast or money off our next Radisson stay. How could I know that Expedia do not pass on requests to the hotel? Before the trip I had read a lot of reviews on Trip Advisor about how friendly the reception staff were, so I had been relieved to know that if we did have a problem there would be lovely staff there to help out – this wasn’t the case at check-in. However, at check-out the staff were friendly and efficient – they offered to book us a taxi to the airport and store our luggage for the day (the male receptionist from our check-in even saw us returning for our luggage and fetched it without us having to ask).
The majority of our stay was pleasant and I would stay at the Radisson Harbourfront Toronto again in summer, just for the pool and harbourfront location, but the hassle at check-in and clumsy way it was dealt with certainly left a sour taste. My advice would be to contact the hotel directly prior to your stay if you want a certain bed configuration.

Room Tip: If you have a special request for your room, make sure you inform the hotel directly
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Bend
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here on our first ever visit to Toronto. The front desk personnel were great, and went out of their way to accommodate us and answer questions about the city. The location was just a few minutes, walking, from the baseball stadium, the CN Tower and much more. Restaurants and groceries across the street too. We would recommend it to anyone who wants to be near the water instead of just on another city street.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We recently stayed at the Radisson and we were delighted by many features and not so by others.
Firstly, the location right by the Harbor is great. It will only be better when the construction is finally over. We walked to Union station easily & we were able to take the ferry to Toronto Island.
I was with my 4 & 6 year old while my husband had business to take care of so we made great use of the fabulous outdoor pool.

One huge con for us was the staff at the restaurant. Unfortunately we had many unprofessional situations with them because you enter the restaurant to get to the pool. Not the most ideal set up for toddlers going to the pool. We did have great service at the pool but much unpleasant service at the actual restaurant which we addressed twice to the hotel lobby staff.

Another con was house keeping came at 4:30pm and 6:30 pm on the days we stayed. Very bizarre times!
We didn't have any hooks to hang up our towels or bathing suits. Minor issues that perhaps will be looked at once gage renovations are complete.

The hotel rooms are gorgeous, clean and modern. The outdoor heated pool is well worth the trip!!

We will certainly return. Can't beat the price, location and the wonderful pool!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here for Valentine's Day and had a wonderful corner room. Loved how comfortable the room was and the views were fantastic - albeit probably much better in the summer. The area is going through construction but don't let that deter you... it's a great hotel.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferMOD, Manager at Radisson Admiral Toronto Harbourfront, responded to this review, 3 days ago
Thank you, Toronto1874, for the fabulous review of our hotel.

We are so please you picked us for your Valentine’s Day celebrations. The harbourfront has is charms in all season, and we would love for you to come back for a summertime stay-cation.

Again Toronto1874, thank you for sharing your wonderful experience at our hotel with the world.
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Montreal, Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My wife and I were in Toronto for a wedding, and booked 2 nights at the Radisson on Queen's Quay at the recommendation of the bride. The hotel is lovely, but it's a bit dodgy getting there right now because of the construction on the Queen's Quay tram line, right out front the door.
There's no real noise problems as the work is done during the day and only during the week, but it makes getting there by car or taxi a bit more challenging than normal.
The hotel is tidy and recently renovated, and not too big, which is nice in that it never felt over-crowded, and the staff never looked overwhelmed. The pool area is really pretty and the views are equally charming. We had cocktails by the pool, and despite being forced to drink from a plastic cup, it was gorgeous to sit and sip while reading the paper, in the beautiful sunshine.
The room was spacious and well laid-out, with a very nice modern bathroom with a large walk-in shower. One item to improve is the need to add a soap dish or small shelf in the shower! Nowhere to put the soap or shampoo means chucking the bar of soap into the sink once finished, in order to wash your hair! Other than that, very nice!
The room was fitted with floating laminate wood floors - a very nice change from carpeting, although we were there in the middle of summer. Who knows if it would be as charming in the dead of winter!
All in all, a good stay with a comfy bed and soft pillows. Thumbs up!

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferMOD, Manager at Radisson Admiral Toronto Harbourfront, responded to this review, 3 days ago
Dear JEDWARDRAZA, thank you for taking the time to share your experience at our hotel.

I am thrilled you enjoyed your stay with us in one of our beautiful newly renovated rooms. We love the new floors too; they really freshen up the room more than carpeting. And we greatly appreciate the feedback about our bathroom; we will definitely take note and see what can be done.

Our small size really does give us that boutique hotel intimacy. Our pool is one of our best amenities, with full service from our fantastic restaurant and views of Toronto harbour and Lake Ontario. But yes, the plastic cups can seem a little incongruous in such a beautiful setting, but for safety reason we are not able to bring glass or china onto the pool patio.

Again, JEDWARDRAZA, thank you for your review, and we hope to welcome you back on your next visit to Toronto
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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Loved the views from the hotel, of both the harbourfront and the CN Tower. Check In and Check out process was quick and easy employees were great. The restaurant was beautiful (didn't get a chance to eat there thought). There was a rooftop pool which I was not going to use since it was March in Toronto *she doesn't like frostbite hunny*. There is a Starbucks in the lobby to get your coffee fix.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JenniferMOD, Manager at Radisson Admiral Toronto Harbourfront, responded to this review, 4 days ago
Thank you, Triniczz, for the great review of our hotel.

I completely agree with the title of your review, the roadwork is a tad annoying. We are all anxiously awaiting the project's completion. We greatly appreciate our reviewers bringing up the ongoing construction projects in their reviews; TripAdvisor is one of the many channels we use to inform our guests about the work. Toronto is in a major state of revitalization in preparation for the PanAM games next summer, and our street is one of the many projects associated with that.

It is a pity you did not have an opportunity to dine at our restaurant. They have a delicious menu and excellent breakfast buffet every morning. And yes, March was a little chilly for a dip in our outdoor pool. I hope you can return now that it is summer and try it out; it is so beautiful up there on the patio overlooking the lake.
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Additional Information about Radisson Admiral Toronto Harbourfront

Address: 249 Queen's Quay West, Toronto, Ontario M5J 2N5, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto , Harbourfront
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Toronto
#20 Romantic Hotel in Toronto
#37 Family Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Radisson Admiral Toronto Harbourfront 3.5*
Official Description (provided by the hotel):
The Radisson Admiral Hotel Toronto Harbourfront is an intimate, boutique-style hotel providing dramatic views of Lake Ontario and the CN Tower. This downtown Toronto hotel is minutes from the CN Tower, Rogers Centre, Air Canada Centre, Metro Toronto Convention Centre and the Direct Energy Centre, and is the ideal setting for events and meetings for up to 220 guests. ... more   less 
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Also Known As:
Radisson Admiral Toronto Harbourfront Hotel Toronto
Radisson Toronto
Toronto Radisson

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