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“Decent Location and Overall Okay” 3 of 5 stars
Review of Holiday Inn Express Toronto Downtown

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Holiday Inn Express Toronto Downtown
2.5 of 5 Hotel   |   111 Lombard Street, Toronto, Ontario M5C 2T9, Canada (Downtown Toronto)   |  
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Ranked #51 of 141 Hotels in Toronto
Edmonton, AB
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Decent Location and Overall Okay”
3 of 5 stars Reviewed December 27, 2012

We stayed here during Grey Cup November 21-27. Overall the room was clean, the bed was comfortable and we easily walked to Eaton Centre and the CN Tower area. It was quiet and the room was spacious enough for our needs with a queen bed and a pull out sofa bed desk and chair. We only had breakfast our last morning there but it was a decent assortment of yogurt and pastries and some hot items. I found the orange juice really good - seemed to be from concentrate but not watered down.

I would stay here again if I needed to be in the downtown toronto area. The only downside is that there were not enough variety of restaurants close by which was a hindrance when we spent a lot of time in the hotel itself.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review, December 31, 2012
Dear Valued Guest,
Thank you for the great review of the Holiday Inn Express Toronto Downtown . It is a proud moment for us when a guest writes a great review and even better when they can end the review with a comment like “I would stay there again”.
Thank you once again and we hope to be able to host your next visit to our fair city.
Tariq Azad
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697 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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Youngstown, Ohio
Top Contributor
77 reviews 77 reviews
37 hotel reviews
Reviews in 48 cities Reviews in 48 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 22, 2012

We had a good stay at this hotel, which is in walking distance to many features in a great city. The Eaton Centre is a short walk, entertainment district is a long walk. The subway is not too far away. The hotel is adequate, not luxurious. It could use a little sprucing up. The room was not very large, but clean and comfortable. There was no microwave or fridge in our double room. But the staff was very helpful and the breakfast was the typical Holiday Inn Express fare. It was delicious, there was an extensive choice, and all you could want. The price was resonable compared to other hotels in Toronto. Of course you have to pay extra for the parking garage and for more than 2 people in the room. If your not looking for luxury, this place is worth a stay.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review, December 31, 2012
Dear Valued Guest,
We truly appreciate you taking the time to comment on your recent stay. Thank you so much for your nice review. We appreciate the business and hope to see you again soon!
Thank you.
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Vancouver, Canada
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 17, 2012

I stayed here for business in December 2012, as it was near where I needed to be. But that was about all that was nearby. It's not very central to downtown (if walking).

The staff are very nice, the breakfast and internet was fine, but the place is in major need of an overhaul. The carpets are faded, look dirty and dated, the TV is a 23 inch CRT and the air conditioner doesn't seem to have a thermostat in it.

I'm likely to end up staying here again for work, but unless you need to be in this area, I'm sure you can do better for a trip to Toronto.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review, December 31, 2012
Dear Valued Geust,
Thank you for your review on the Holiday Inn Express Toronto downtown. Please accept our sincere apologies for the inconveniences experienced during your stay. We want our guests to have the best experience possible where everything exceeds their expectations. I am sorry if that was not the case during your visit. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.
In the coming year our hotel will undergo numerous upgrades and improvements including renovations to the hotel room. We look forward to significantly raising the level of comfort and guest satisfaction throughout the hotel . Once again thank you for taking the time to write and tell us about your stay with us and we look forward to seeing again when you get the chance to visit our fair city.
Thank you.
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Montreal, QC
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 26, 2012

Stayed 2 nights with my husband and daughter and the stay was very good. Great size room however the view was not much. We stayed at this hotel twice and the 1st visit we were able to see the skyline, 2nd visit view was overlooking the front of the building. Apart from that, breakfast area was somewhat crowded but it was summer time. Would definetely stay here again when visiting Toronto.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review, December 5, 2012
Dear Valued Guest,
Thank you very much for taking the time to write such a great review of the Holiday Inn Express Toronto Downtown. It is a proud moment for us when a guest writes a great review and even better when they can end the review with a comment like “I would stay there again”. It will be our pleaseure to have you stay with us agin in the future.
Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Periana, Spain
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 25, 2012

We stayed here for two nights in October 2012 on a road trip of Canada and USA.

The hotel is located in a good position as far as we were concerned. We walked and rode the metro system to all the places we wanted to see.

We used the discounted hotel car parking which was very convenient.

Reception was helpful and did their best to make us feel welcome, even called the room once we had settled in to ask if all was ok.

There things started to go down hill. Once we left the lift on the 11th floor my heart started to sink. The corridor carpets were tired and stained and this continued on in to our room. This could so easily be remedied if they were to closed a floor at at time and get in contract carpet cleaners. I didn't want to even walk around in my socks!

The room itself was small and cramped with old furniture, a very old TV which was blurred housed in what looked to me like an old wartime wardrobe!! The bathroom whilst clean and well lit smelt which we later found was a leak from the cracked drain under the basin. There was a bucket under the drain to catch the water. A cheerful maintenance man came to inspect it a couple of times during our stay and tried to patch it up! It was broken and should just have been replaced.

We returned to the room on several occasions to find the lights had been left on indicating someone had been in. I know they needed to service the room but with no room safes we felt the rooms were insecure.

Breakfast was the usual offering of frozen omelettes and sausage patties, but be aware that there is not a lot of seating and if you time it wrong when a coach trip arrives it gets very cramped.

All in The staff were fine, but the total lack of investment shows. This could be such a lovely place to stay if only they were to give it a make over. Until then I would not want to stop here again.

Room Tip: The higher up you are the quieter it becomes, I would imagin the lifts opening and closing could be...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review, December 5, 2012
Dear Valued Guest,
I would like to thank you for taking the time to tell us about your stay at the Holiday Inn Express Toronto Downtown. We want our guests to have the best experience possible where everything exceeds their expectations. I am sorry if that was not the case during your visit. You can be confident that we will follow-up on your concerns so that others are not
disappointed as you were. Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please visit us again soon so that we can demonstrate our commitment to your satisfaction.
Tariq Azad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niteroi, RJ
Top Contributor
63 reviews 63 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 19, 2012

Great value for the money. Good breakfast included, which makes things easier. Good free wifi all over the hotel too. The hotel is conveniently located near downtown. I didnt have to use public transportation in Toronto (but ok, i like to walk). It is really near St Lawrence market (about 2 blocks) and at the same area you can find several restaurants and fast food options, including mc donalds, jack astor's, subway, pizzas, french and italian restaurants. All restaurants are way cheaper at lunch. You can also find a supermarket (metro) very near, which is great to buy water and whatever you need. So, its not a luxurious hotel, but if you want to spend less and have a good base to explore Toronto, i recommend.

Room Tip: I would choose a higher floor, if possible the ones facing the little square in front of the church.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review, November 20, 2012
Dear Valued Guest,
It was a great pleasure to read your kind review which you have posted on Trip Advisor following your stay with us this October. It is great to hear that you enjoyed your stay with us, that our location was well suited to your needs and that you were able to enjoy our complimentary hot & cold breakfast buffet. I look forward to welcoming you back to our hotel for any of your future visits to our great city.
Thank you.
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San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed November 15, 2012

Love, love the hotel, very clean, great location. Almost everything is walking distance, the staff is super friendly and very helpful. The free breakfast is really good. It will be my fist alternative on my next trip to Toronto.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review, November 16, 2012
Dear Valued Guest,
Thank you taking the time to write such a nice review of the Holiday Inn Express Toronto Downtown. Our location is great and close to much of what Toronto has to offer and close enough to the transit system to be able to get you anywhere without the stress of city driving. Complimentary Internet and newspapers is one of the ways to say thank you for choosing us. Once again thank you for taking the time to write you comments. Hopefully we will be able to host your next visit to Toronto.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Toronto Downtown

Address: 111 Lombard Street, Toronto, Ontario M5C 2T9, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #51 of 141 Hotels in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Toronto Downtown 2.5*
Number of rooms: 196
Official Description (provided by the hotel):
Stay Smart in Our Hotel in Toronto, Ontario You'll enjoy an ideal location at the Holiday Inn Express Hotel - Downtown Toronto. Our hotel's location is near Pearson International Airport (YYZ), Toronto Island Airport (YTZ), Toronto Union Train Station and the underground shopping/walking paths, which makes it easy to navigate Toronto.Lodging here puts you in close proximity to famous attractions like the Hockey Hall of Fame and Distillery Historic District. Toronto is also home to Eastern Canada's largest shopping mall, Eaton Centre, which is within walking distance of the hotel.Toronto, Ontario's government buildings, the Queen¿s Park and Provincial Parliament are nearby, as well as First Canadian Place, BCE Place, Sears, Ryerson University, Saint Michael's Hospital and other businesses in downtown Toronto. Our hotel's amenities include a 24-hour Business Service to help you complete your work.Unlike other hotels in Toronto, our hotel offers multiple complimentary services: a hot breakfast bar, high-speed Internet access in every room, a daily newspaper and local calls. Each room is outfitted with a triple-sheeted bed, a cable TV, a work area with two phones and a bathroom with specially designed amenities. Our downtown Toronto hotel's staff looks forward to serving you. ... more   less 
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Also Known As:
Holiday Inn Express Toronto Downtown Hotel Toronto

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