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“Good Hotel” 4 of 5 stars
Review of Holiday Inn Express Toronto Downtown

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Holiday Inn Express Toronto Downtown
2.5 of 5 Hotel   |   111 Lombard Street, Toronto, Ontario M5C 2T9, Canada (Downtown Toronto)   |  
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Ranked #53 of 142 Hotels in Toronto
Brisbane, Australia
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Good Hotel”
4 of 5 stars Reviewed October 28, 2012

The hotel is well located and reasonably priced. They did not offer room service, which I would have appreciated, having arrived at 9:00pm after a long flight, however the front desk staff were very helpful in directing me to after-hours places where I could buy food or order for delivery to my room. I needed to use their luggage storage service the next day, and they went out of their way to ensure my laptop computer bag was specially monitored by front desk staff, rather than being placed in the luggage storage room. The breakfast area was inadequate for the number of guests, but the breakfast menu was OK. I was able to take breakfast to my room on a tray, although I had to specifically ask for a tray to be provided.

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review, November 1, 2012
Dear Valued Guest,
We really appreciate you taking the time to share your recent experience. Thank you for the kind words about our staff. We are glad that you enjoyed your stay and that our associates were able to meet all of your requests. We look forward to your return on your next trip to Toronto.
Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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670 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Coon Rapids, Minnesota
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 26, 2012

My 1st time in Toronto and stayed here for 2 days, while attending a baseball game.
The front desk staff was very helpful and knowledgeable on where to go and how to get there. The hotel was very busy. The breakfast area was over crowded and people waited for a place to sit at breakfast. Most did not discover a room across the hall that was practically empty. Perhaps noticeable signage would be helpful.
The usual breakfast fare was offered.
There was a $20 day parking fee, which I thought should have been included, but oh well. We left the car parked for 2 days and took the bus around.
The rooms were clean and comfortable. I would stay here again!

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review, November 1, 2012
Dear Valued Guest,
I would like to thank you for taking the time to tell us about your stay at the Holiday Inn Express Toronto Downtown. It is always nice to hear how well our guests are treated by our associates and we focus on training them to provide each guest with an exceptional stay. With Toronto’s parking spaces at a premium and a limited number of spots available for our hotel guests we feel that the cost of parking is competitive to other lots in the area and the in/out privileges are a way of compensating for the cost as most of the parking lots do not accommodate this. Once again thank you for taking the time to write and tell us about your stay with us and we look forward to seeing again when you get the chance to visit our fair city.
Thank you
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Montreal, Canada
Top Contributor
97 reviews 97 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed October 25, 2012

I drove up from Montreal to see a show, so it was a very short stay: got there at 4pm and left at 11 the next morning. We were only in the room from 3 am until checkout so it was really just to sleep, no hanging out there or anything. That's why we didn't want to pay a fortune. The place was clean. Walking distance from downtown and theatres. But if you want a fun hotel that looks new, don't go there. We didn't really had curtains so the light was pretty strong in the morning. I would not go back there for more than one night. And if I found another hotel with same price for the same thing I would try it. But it's still an ok place if you don't want to spend much.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review, November 1, 2012
Dear Valued Guest,
Thank you for your candor and honesty in your review of your stay with us. It appears we are doing some things well, and you comments will help us improve the other areas. I am not sure what type of room you were in, but we definitely have curtains in all rooms. We hope to see you again when you travel in our neighborhood again.
Thank you
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Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 21, 2012

The hotel is well located and reasonably price but not very clean. The service is poor and the available amenities described on the web may not exist or are described in a misleading way. For example, the claim they have an “off site” health center but all that means (according to the on-site staff) is that they are close-by fitness centers that may have fee-based daily access.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review, October 23, 2012
Dear Valued Guest,
Thank you for your review. We are very concerned by your feedback as your experience was in no way reflective of the exemplary standards of service, cleanliness and overall quality that guests should expect from our hotel. We have contacted you directly to apologize. Our General Manager and Executive Committee are aware of your feedback and we are in the process of addressing each issue that you report. We will ensure that your experience is not repeated and appreciate your bringing this problem to our attention via Trip Advisor.
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Ajax, Canada
Top Contributor
68 reviews 68 reviews
36 hotel reviews
Reviews in 31 cities Reviews in 31 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 21, 2012

The hotel is conveniently located in the downtown area. Close to the business district, 2 blocks away to the Lawrence market. The room is a little bit tight. The hot breakfast is great addition to the amenities this hotel offers. The parking is also a deal, $20 for 24 hours that allows you to go in & out (all included). An affordable place to stay in the downtown area.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review, October 22, 2012
Dear Valued Guest,
Thank you very for your comments regarding your recent stay. We are glad you chose to stay at the Holiday Inn Express Toronto Downtown hotel, and are very happy you had a nice experience. We hope to have you return on your next trip to Toronto city.
Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, Ontario, Canada
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 11, 2012

Have stayed here a few times now for work and leisure. Place is always clean and comfortable, rapid easy check-in, and the very pleasant guys on the desk always call a few mintues after check-in to make sure the room is in order - a small but nice touch in a less expensive hotel. Guys up front are really nice.

Nothing much on the streets immediately around the hotel but it's right downtown so nothing is very far. Well served by a constant stream of cabs on all the surrounding streets as well as public transit. Starbucks 1 block away at Church & Adelaide. Would be nice if the hotel had a few more basic services but they offer a full breakfast for those who want that and there is a convenience store a block away.

This is not a lush, Fairmont type experience but then you're not paying for that. To me it offers very good value in a more basic kind of place, comfortable, clean and reliable at a decent rate for downtown TO.

Room Tip: Ask for a room on the back side if you are bothered by a bit of road noise, but even on the Jarvis S...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review, October 22, 2012
Dear Valued,
Thank you for your kind review which you posted on Trip Advisor. It makes me very proud to receive such great feedback from you - especially your kind comments about our associates. Our associates are our asset and we are very proud to have such great individuals working for us that make the difference! Thanks again for your great comments and please do visit us soon again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 10, 2012

I don't really have anything negative to say about this hotel.

Everything was great for us: Service, location, cleanliness, breakfast, etc. We never had a problem with anything.

If you are looking for "fancy" this would not be the hotel for you but otherwise it is a great budget hotel.

Room Tip: Not all rooms have good views. Ours looked into the window of a neighbouring building.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TARIQ A, Assistant General Manager at Holiday Inn Express Toronto Downtown, responded to this review, October 22, 2012
Dear Valued Guest,
We truly appreciate you taking the time to comment on your recent stay. Thank you so much for your great review. We appreciate the business and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Toronto Downtown

Address: 111 Lombard Street, Toronto, Ontario M5C 2T9, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #53 of 142 Hotels in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Toronto Downtown 2.5*
Number of rooms: 196
Official Description (provided by the hotel):
Stay Smart in Our Hotel in Toronto, Ontario You'll enjoy an ideal location at the Holiday Inn Express Hotel - Downtown Toronto. Our hotel's location is near Pearson International Airport (YYZ), Toronto Island Airport (YTZ), Toronto Union Train Station and the underground shopping/walking paths, which makes it easy to navigate Toronto.Lodging here puts you in close proximity to famous attractions like the Hockey Hall of Fame and Distillery Historic District. Toronto is also home to Eastern Canada's largest shopping mall, Eaton Centre, which is within walking distance of the hotel.Toronto, Ontario's government buildings, the Queen¿s Park and Provincial Parliament are nearby, as well as First Canadian Place, BCE Place, Sears, Ryerson University, Saint Michael's Hospital and other businesses in downtown Toronto. Our hotel's amenities include a 24-hour Business Service to help you complete your work.Unlike other hotels in Toronto, our hotel offers multiple complimentary services: a hot breakfast bar, high-speed Internet access in every room, a daily newspaper and local calls. Each room is outfitted with a triple-sheeted bed, a cable TV, a work area with two phones and a bathroom with specially designed amenities. Our downtown Toronto hotel's staff looks forward to serving you. ... more   less 
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Also Known As:
Holiday Inn Express Toronto Downtown Hotel Toronto

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