The hotel is lovely with that rarest of features - windows that open to allow some fresh air in. The bed linens are lovely and the rooms are a very nice size. I was there with a YMCA Canada meeting so we had most meals in meeting rooms. The food was terrific and the service was very professional. I had a dinner and a breakfast in the restaurant Annono. The service was wonderful and the lobster mac'n'cheese at dinner was delectable! Staff all over the hotel are friendly and helpful. The only thing I could suggest to improve the experience would be in-room coffee pots. However there is a complementary coffee station in the lobby and there is a Second Cup attached that opens at 6 weekdays.