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“Great hotel, location and service” 5 of 5 stars
Review of Park Hyatt Toronto

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Park Hyatt Toronto
4.5 of 5 Hotel   |   4 Avenue Road, Toronto, Ontario M5R 2E8, Canada (The Annex)   |  
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Awaken at the Park
Ranked #17 of 141 Hotels in Toronto
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
“Great hotel, location and service”
5 of 5 stars Reviewed November 9, 2012

Stayed at several different hotels in Toronto in the past few years but this will be hotel I booked when I come back to visit Toronto again.

Check-in / check-out process was quick and snappy. The staff in the hotel are very courteous, from the door man, receptionists, concierge, bell boy, cleaners and the waitresses - their services is ranked pretty high up my list of top hotels.

Unusually, we have had to order our breakfast but there were many choices and the quality was really good - it was a pleasure to eat and relax in the restaurant before our busy days of shopping and site seeing. The close proximity of the hotel to the many shops means we could go back and relax in the hotel after a busy morning of shopping before going out for "round 2" of shopping or site seeing !!

The Royal Ontario Museum is literally next door. Eaton centre and CN tower is about 10 or 15 minutes drive from the hotel.

There are many restaurants close by but I would recommend Mortons Steakhouse just around the corner from the hotel

Room Tip: Valet parking is quite expensive - suggest use the car park opposite the hotel at $18 a day
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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656 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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Victoria
Top Contributor
84 reviews 84 reviews
44 hotel reviews
Reviews in 34 cities Reviews in 34 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed November 9, 2012

This is a top notch hotel that tries to be so and succeeds. Located in a fairly central location in downtown Toronto, the surrounding area for the business traveller is easy to negotiate and has a good selection of restaurants, shopping and the like.

From the greeting by the doormen, to the good day wishes from virtually everyone, to simple checkin the experience is welcoming and friendly without being artificial. There was a minor problem with my reservation that was rectified within minutes, with a smile.

Room amenities are exceptional. Adequate lighting and lighting control, Ridiculously comfortable bed with high quality linens. Wonderful bath area with luxuriously hot water, terrific bathroom staples (soap, shampoo, etc) , great towels. Every aspect of the room was sparkling clean and I had the chance to speak with my housekeeper who was passionate about what she does and how long she has been doing it (over 20 years). A joy. Internet access is simple with a single daily login, decent speed for uploads. No, and I do mean no, in room coffee so you will need to order it in....sigh.

The restaurant was well appointed, and food quality really good although not cheap. Even a breakfast entree was over 17 dollars, but the quality was appropriate. Service again exceptional.

On the 18th floor of one of the towers was a cozy dark and moody bar that is one happening place. Be warned however that this place, while fantastic, is VERY expensive. A colleague ordered a single champagne cocktail and it was 27 dollars! No kidding. Drinks are well over 10 dollars for the most part and a glass of wine 15 dollars at least. But, a hot spot, busy and popular, so apparently Torontonians are not bothered.

Conference and meeting facilities were excellent, really good equipment, outstanding catering.

All in all a definite yes for business purposes across the board, and as a romantic place to stay, I would give it a yes as well I am sure.

Room Tip: Be sure to indicate non smoking. This hotel still has smoking rooms!
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremantle, Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 7, 2012

Beautiful art deco style hotel in uptown Toronto. Close to shops, restaurants and parks. Yorkville is walking distance - very fashionable! If you're going to stay upmarket (i.e. expenses paid) in Toronto I'd highly recommend this Hyatt. Big beautiful rooms, very friendly and professional staff.
Great little roof top bar with city and lake views.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
106 reviews 106 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 7, 2012

I stayed a few nights in the Park Hyatt hotel in Toronto recently, and had a very enjoyable stay. Clean and big rooms, god A/C, really good bed. I found it a bit annoying that breakfast wasnt buffet but only a la carte, but well. Only negative thing to say.

would go back.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 31, 2012

We stayed at the Hyatt during a Mom's Weekend Away. We couldn't have enjoyed it more. The staff was welcoming and helpful. We loved the location as there plenty of great resteraunts but you did not feel like you were in the middle of a busy city.

I would definately return!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Arizona
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 17, 2012

I stayed at the Park Hyatt Toronto for two nights. We checked in early on Sunday - 11 am and the staff was wonderful Very accomodating- our room was upgraded from a standard double to a nicer one. We were in room 1130 and had a huge room! No real view but that was ok. We crashed out on the two double beds and slept all afternoon exhausted from 2 previous days of hard travel and around the clock activity.Beds with big fluffy duvets were soft and so comfortable. Bathroom was beautiful with really nice Bergamot toiletries, complimentary bath robes and slippers for our use and plenty of towels including full sized bath sheets to wrap up in after the shower.

Turn down service was nice and I have to thank our housekeeping staff- they fully cleaned our bathroom when we went out to dinner having showered the travel grime off after our naps.

Next afternoon we had a reception we attended in the roof top bar, view was lovely and the cocktail party appetizers were yummy.

We did dinner on our own that night in the hotel restaurant. Petite crab cakes as starter, sea bass special and berries with ice cream and cappucino were all good. Dining price was on par for the venue. About $70pp for 3 courses without alcohol including tip.

Easy access from here to the Royal Ontario Museum. Concierge staff was great- had a cab waiting for us along with our bill for our early am Tuesday checkout.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitby, Canada
Top Contributor
112 reviews 112 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed October 15, 2012

The location is in Yorkville which is an affluent area of Toronto filled with opportunities for shopping, food and entertainment. Check in was smooth but did not impress given the price and clientelle this brand attracts. Rooftop bar was pleasant but was not as impressive as the prices some staff members were not very forth coming or informative when we asked questions about food and beverage acknowledgement with a Gold Passport. The Amanna restaurant on the ground level;seemed like a ghost town for staff since there was no one at the podium when I stepped in and waited for 10 min and then left. The corriders are very dated as was noted by guests that visited while I was staying their as is the decor and furnishings in the room. The wallpaper is peeling very obviously in the bathroom and the dust was eveident in many areas. Wall outlets are scarce which explained why the desk was pulled away from the wall when we entered the room. The towels are very nice in terms of size but have seen one too many washes and are rougher than what I expected from a property of this calibre and price point.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PR-At-The-Park, Manager at Park Hyatt Toronto, responded to this review, October 18, 2012
Dear Trip Advisor Member,

Thank you for taking the time to share the details of your recent experience.

All aspects of your stay are important to us - from the reservation process to the first time you walk through our front doors. The experience noted is not reflective of the service we strive to deliver to any of our guests. Please accept our apologies that your stay was not a pleasant one and for the inconveniences you experienced.

When your schedule allows would you mind if we further discussed the details you shared? I look forward to speaking with you when convenient to your schedule.

Once again, thank you for your feedback.

Best Regards,
Gail Aihoshi
Executive Offices
Park Hyatt Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Toronto

Address: 4 Avenue Road, Toronto, Ontario M5R 2E8, Canada
Phone Number:
Location: Canada > Ontario > Toronto > The Annex
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#13 Spa Hotel in Toronto
#14 Business Hotel in Toronto
#14 Luxury Hotel in Toronto
#15 Family Hotel in Toronto
#18 Romantic Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Park Hyatt Toronto 4.5*
Number of rooms: 291
Official Description (provided by the hotel):
Park Hyatt Toronto is perfectly situated in the heart of Yorkville, surrounded by over 700 upscale shops, exclusive restaurants and unique galleries. Located just minutes to the financial and entertainment districts, this luxury hotel offers convenient access to the best of Toronto attractions, including the AGO, CN Tower and Casa Loma. Within minutes of your arrival, you will be embraced by warm, residential accommodations and luxury amenities. Unwind in our incomparable 10,000-square-foot Stillwater Spa. Delight in upscale shopping escapades or museums, or settle into any of our premier dining experiences, such as Annona Restaurant or Morton's, The Steakhouse. Then retreat to our legendary Rooftop Lounge with panoramic views of the city. With its state-of-the-art conveniences and personalized service, Park Hyatt Toronto is an ideal choice for both business and leisure travelers. Come discover why today. ... more   less 
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Also Known As:
Park Hyatt Toronto Hotel Toronto
Hyatt Toronto
Toronto Hyatt

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