I and my son spent three nights in the hotel and it was a very comfortable stay. Many reviews I have read about the hotel before have been mentioning very good bedding and obnoxious staff. '
In our case it was a vice versa. I wish the bed was much more comfortable, but I have a back problem and I need a much firmer matrass. My son did not complain anyway..
As for the personal I was nicely impressed with their friendliness and eagerness to accomodate all our needs. I have to praise our consierge ( I think his name was Brian or Brandon) for his professionalism and very impressive knowledge of Toronto.
Overall, it was a very nice experience. Hopefully, we will be back one day.

I was traveling with friends and my two daughters. I booked a room for two queen beds (and received confirmation). When I arrived they would only offer me a room with one King. Had it just been my family, I would have gone to a different hotel. I slept on a cot they provided. The management showed little concern. They told me they do not guarantee rooms booked over the internet! The hotel is not that nice. The lobby is they only part of the hotel that is nice. The place is old and the rooms need maintenance. It really put a damper on my experience in Toronto. I would never use this hotel again. Beware, if you book here, you may not get what you asked for.

I stayed last weekend- grand old style hotel, clean tidy and great service…large rooms

Fantastic lobby and the consort bar on the ground floor was great

Best of all…the stars stay there!!!!!
The whole of the LA Galaxy Football Team was in the for the weekend- what a buzz and I managed to get David beckham’s autograph…

We got a great deal on Priceline for this hotel- great neighborhood, HUGE room for a city, too!

We ran into David Beckham and the LA Galaxy not once, but twice during our stay (!). As Priceline consumers, we would never expect to stay in a place like that- but it was just beautiful.