Horrible night at Glen Grove. We booked 2 nights at this hotel because of the proximity to our family's apartment. Our first impressions weren't too bad. The place was a little old, but it didn't look too dirty (except for the shower), and the place seemed to be basically what we paid for. However, at night there was a huge party going on next door and it was impossible to sleep. Some girl was having a birthday party next door, and I was reluctant to complain because they sounded like they were having fun and I don't usually complain about that stuff.
However, as the night dragged on, the party spilled out into the hallway and the walls are so paper thin that we could heard every word said clearly. Eventually, we called the front desk and the guy came up and talked to them for a second, but the minute he left they started up again. When we called the front desk back he basically said there was nothing he could do. The party went on until about 4:30 in the morning when the cops finally came and broke it up.

Since I couldn't sleep that night, I went out at 4:30 and walked down younge street looking for an internet cafe where I could book another hotel for the second night (if you're ever in this situation, theres a 24 hour FEDex place just down the street).

When I went to the front desk the next morning (not to ask for my $$ back, but just to ask if I could get out of spending my second night there without a penalty) the guy was apologetic but said he wasn't sure what to do. He said the manager would be in later and to come speak with him. Finally, the manager got there let me get my refund for the second night (since we had prepaid) even though he was reluctant to do it.

It ended well, because I got a night at the Downtown Hilton for half the price of the Glen Grove when I booked on hotwire from the FEDex place. Anyways, I had a bad experience..... Don't know if I just got unlucky, but I definately would beware if you're planning on staying there...

Hope this helps..

We stayed at Glen Grove Midtown with our 2 children in May 2007. As a former resident of Toronto, I know the area really well and the location is fantastic. The size of the suite was perfect for our family but there were many things about it that we found disappointing. The bathroom was most disgusting... mold on the small window above the bath that would not come off with serious scrubbing! Kitchen cupboards most of which were on their last legs and none of the doors would shut properly. The fridge looked like it had not been defrosted for at least 6 months. The furniture in the bedrooms and living area were quite acceptable and the place on a whole was clean. There did not seem to be any way to control the temperature in the suite and it was a hot few weeks while we were there. There was hot air coming out of the vents and the only way to cool the place down a bit was to open the windows. Not usually a problem but then you were subjected to traffic noise from Yonge Street which was very loud. We had been assured a room on the back of the building when we made our reservation but that was not available when we arrived.

While it was of course cheaper staying here than in a hotel for 2 weeks, it is still quite a lot of money for what you get. The biggest shame is that it would not take alot of work to fix the place up into a really wonderful location for guests to stay.

Although this property is decently situated near shops and restaurants, the staff that works here really brings down the experience. I have never met so many unhelpful, uninspiring people. From the moment we walked in, til the day we left, we were met with apathy by just about everyone that works at the property. They need a serious overhaul of their staff.

Travelers beware!

I made a reservation for 8 days for my visiting guests from overseas. I inspected the place and requested a quiet room away from the traffic noise for my elderly guests. The receptionist (and "manager", acc to him), Michael, was unfriendly and later on, downright rude. He really should not be in the hospitality business; he acts like a gangster/bully, to put it mildly.

Wanting to check in for my guests who were arriving late at night, I was asked for my credit card that guaranteed the reservation, supposedly to make an imprint. The next thing I know, Michael charged my credit card for over a thousand dollars for the entire 8 days, and was harrassing me into signing the credit card authorization, or else, he would cancel the reservation. I said I was willing to sign for one night and the rest will be up to my guests if they like the place. But no, he said this is how the hotel does it--guests pay for the entire stay upfront!-- and that if they did not stay the entire 8 days that a refund would then be processed. I asked to see the manager, and he said he was the manager, and that there was no one else.

Needless to say, there was no way I could let my guests stay at this place, meet this rude man, and have a bad impression of Toronto in general. Though the location would have been convenient for us as I live close by, this was such a horrible experience that I would never forgive myself for exposing my guests to this bully. I asked him to reverse the charges in my credit card, and left the place swearing to warn other travelers about this hotel.

I confirm that what other people posted as description of the rooms are pretty accurate. The large one-bedroom I saw had one old and noisy window-type aircon in the living room; no aircon in the bedroom. This is inadequate in the Toronto summer heat. The traffic from Yonge St. was plain loud from the room--there is no soundproofing whatsoever. The facilities esp in the kitchen were in dire need of replacement. Even the sponge/scrub for washing the plates were already worn when I checked out the unit.

Your stay in Toronto would be more pleasant if you stay away from this place!