I've stayed in Toronto several times over the past 30 years, and chose this hotel based on its many good Trip Advisor reviews. I booked a Cityscape Suite directly through the hotel's website and received a significantly better rate than was offered on many of the travel sites. Immediately after booking, I received a personal email acknowledging some of my special requests for a quiet room and an early check in (usually 4 p.m.) We arrived at 11:30 a.m. - much earlier than expected and were delighted that our room was ready...and in a very quiet location on the 21st floor. Our two-room suite featured a king bed (very comfortable) in the bedroom and a pull-out sofa in the living room (for our daughter). Both rooms had flat screen TVs. There was a very large vanity area outside of the toilet/bathtub area. All very clean. An in-room safe was provided in the closet. The living room also offered a table with four comfortable chairs - a nice touch, as well as a great wet bar with refrigerator, microwave, sink, and Keurig coffee maker - with complimentary coffee and tea. Bottled water and chocolates were provided each evening. The complimentary breakfast was extensive with juices, danish, fresh fruits, hot oatmeal, eggs, bacon/sausage, yogurt, dry cereal, and a variety of bagels, breads and waffles for toasting. We hit a snag on the second night of our two-night stay when a large group of teens (perhaps as many as 30) checked in on Friday night. Unfortunately, a few groups were situated on our floor and proceeded to repeatedly slam doors, play loud music, and essentially carry on without any regard for other hotel patrons. I might add here, that while this hotel has much going for it in terms of service, location, value etc. - sound insulation is not very good. Presuming it would be a long night, I called the front desk and asked if there was any possibility we could move to a different room. Knowing the hotel was much more crowded on a Friday night, I wasn't very optimistic. But - and here's where that top-notch service really came into play - we were moved - to a top floor luxury suite (thanks to Amanda - the extremely accommodating manager on duty!) We went on to have a very relaxing and restful evening until 3 a.m. when a group of teenage boys decided it would be fun to try to get into the fitness room directly across the hall - and play loud music in the process. After several minutes, we went to the door and asked them to take their party elsewhere - which they did. Thinking we were now in the clear, we returned to bed - only to be awakened again at 3:45 a.m. by another small group of young men loitering near the elevator in stocking feet, playing loud music. After two requests, they left and we were finally able to sleep. If it weren't for our experience on Friday evening, I would have rated this hotel much higher based on the quality of the service and value for the money. I would think situations like ours - at least based on all I've read on Trip Advisor - are the exception to the rule. If I were traveling for business Sunday - Thursday, I wouldn't hesitate to stay here again. The service exceeded that which I've received in some Five Star Toronto Hotels and for that reason alone, it's hard for me to hold the hotel accountable for the actions of a few immature guests.