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“Bond place hotel” 5 of 5 stars
Review of Bond Place Hotel

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Bond Place Hotel
3.0 of 5 Hotel   |   65 Dundas St. East, Toronto, Ontario M5B 2G8, Canada (Downtown Toronto)   |  
Hotel amenities
Ranked #56 of 142 Hotels in Toronto
Bodmin, United Kingdom
1 review
“Bond place hotel”
5 of 5 stars Reviewed August 29, 2014

we had a excellent time, the room was lovely and cosy and clean, it was so relaxing, the cleaners(maid)came in every day and changed the towels cleaned the bathroom which was excellent, hot water whenever you wanted it, also the towels were changed every day.
also cleaned the floors.
Donna the tour manager was so helpful, she arranged and helped with the hop on hop off bus tours, she helped us book our Niagra falls trip, she even took us to the bus stop to catch the coach for Niagra falls. a wonderful time.
The cafe down off the reception was so nice the food was wonderful the food was really good.
and so welcoming.

Room Tip: rooms at the higher levels have less noise
See more room tips
  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena S, Front Office Manager at Bond Place Hotel, responded to this review, August 30, 2014
Dear Lind B,

Thank you for taking the time to review our property. We are thrilled to read that you had an excellent time during your stay with us.

We are also glad to know that you enjoyed the sights of Toronto as well as Niagara Falls. Our concierge Donna is certainly the best in town! She is truly an asset to the hotel.

Once again, thank you for choosing Bond Place Hotel and we hope you stay with us in your next visit to Toronto

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,551 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
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Darlington, United Kingdom
Top Contributor
54 reviews 54 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 24, 2014

Budget hotel, similar to an Ibis, recently refurbished with small but comfortable rooms, good bathrooms and an air con unit beside the outside bed( go for the inside bed). Very central location, ideally situated for the Eaton shopping centre, and many bars and restaurants, try the Elm Tree on Elm Street. The hotel has no bar and what purports to be a restaurant. We had bed and breakfast. The breakfast turned out to be continental. A cup of coffee, tea not offered until second morning when the coffee machine had broken down, 2 slices of cold toast and a croissant that appeared 15 minutes after the coffee. That was it. It also does lunches and snacks. Service was atrocious. Walk out the door and find some wonderful alternatives within 200 yards.

Room Tip: Upgrade if you can
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  • Stayed August 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena S, Front Office Manager at Bond Place Hotel, responded to this review, August 29, 2014
Dear 3HamiltonC,

Thank you very much for taking the time to review our property.

The hotel is indeed centrally located in the heart of downtown Toronto. Not only are we very near restaurants and the shopping mall, but also to the major tourist attractions in the city.

Thank you for sharing your experience regarding the restaurant. Although, the restaurant is not owned nor operated by the hotel's management we shall have our F&B team do a complete follow up regarding the unacceptable service you received. As our guests, we will act to ensure they provide the same level of service you can rely on our hotel team to provide.

Again, my apologies and I do hope that you will stay with us in the future.

Kind regards,
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Ontario, Canada
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed August 22, 2014

We booked and paid for a Queen room in August..we were returning from B.C. and our flight
would not be landing till about 10 pm. I called and reconfirmed our room and explained that
we would be arriving late and NOT to give our room away...I was assured this would not happen!
REMEMBER...I already PAID for 3 nights...Well.. got to the hotel and low and behold no QUEEN
room..only TWIN..(this booking was done thru the Bond Place Hotel..not a 3rd party)We had to
take the Twin and be moved to a Queen the next day. The hotel is nice and the location is great.
The management at this hotel needs to take a refresher course on Hotel Policies.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena S, Front Office Manager at Bond Place Hotel, responded to this review, August 29, 2014
Dear Eugdot,

Thank you very much for taking the time to give us your feedback regarding your recent stay with us. It is through feedback such as yours that we are able to maintain, and when necessary, improve the services that we provide our guests.

I sincerely apologize that we could not provide you, at check-in time, with the original room type that you reserved. The Queen room that was reserved for you had plumbing issues that were not completely rectified on the day of your arrival. Unfortunately, this information may not have been relayed to you properly at check-in time.

It is our policy is to provide rooms that are in perfect condition. Rest assured, our Maintenance crew has addressed all the plumbing issues of the property to ensure all guestrooms are always perfect condition.

We hope you return to the hotel in your future visits to Toronto.

Kind regards,
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Shelby Township, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 20, 2014 via mobile

Our three night stay at this hotel was wonderful. Every employee was friendly and helpful. Our standard queen room was well-appointed, clean and comfortable. The hotel location was perfect, near the plaza and within walking distance to restaurants and shops. Our room rate was considerably discounted because we booked weeks in advance, but non- refundable. I would definitely stay at the Bond Place again.

Stayed August 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena S, Front Office Manager at Bond Place Hotel, responded to this review, August 21, 2014
Dear ODESIT,



Thank you for taking the time to share your comments on TripAdvisor. We are thrilled to hear that you and your children appreciated the hotel's central location in downtown Toronto.



There are many more attractions to explore that are very close to the hotel. So hurry back and the front desk team will gladly assist you in planning your activities during your stay with us.



Thank you for choosing Bond Place Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mascouche, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 19, 2014

We where there for business, we rent 5 rooms and one was a handicap one. First we arrive and the hotel look good, but that was it. Here start the nightmare, we arrive the handicap room was not ready and they told us they will call on our cel phone when it will be ready...4h later no call. When we arrive in the standard room you will see the smaller room you ever see, to single bed, yes you read well SINGLE BED, our sleep was horrible, noise all night because the windows is not soundproof at all. The air conditionner was misplaced and you received directly the cold air on you.And when my employe receive is handicap room, it was not at all a handicap room if you are in a wheel chair forget this hotel right away, no more space between bed the shower only have handle bar but is a normal bath with not portable shower handle. We found yellow stains on the sheet and on the towel in the room. I wake up a 4am because i was not able to sleep at this uncomforted bed, so i go downstair to ask at the lobby for some change for the soda machine, so they tell me he dosent have change and i have to walk 5 min to go at a convenience store.....

The restaurant is awful the service is slow and the breakfast is always cold. My employers found a big centipede on is room wall.

the toilet sound like a 747 when you flush it, you have to pay for the wifi.

So if you are a person who like sleeping on a tent or on the floor this hotel is for you. If you like a guy who sleep in a super 8 run there a fast as you can

  • Stayed August 2014, traveled on business
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 19, 2014

stayed here with my family for one night. we had two rooms booked. first of all location is very central we walked pretty much everywhere. hop on bus stops 3 minutes away from the hotel. front desk staff was very nice and helpful, they also have a person at the front desk that can arrange any kind on activities that you want. looks like hotel been recently renovated and rooms and hallways look nice and fresh. restaurant downstairs was just ok nothing special. wi-fi is not free. me and my wife had a bigger room and was pretty spacious, kids had just a small room with two twin bed and it was very, very, small, but i guess it's ok for overnight stay, parking is across the street and is $20.00 per day.

overall good experience, would probably stay here again. this hotel is very good value for the money.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena S, Front Office Manager at Bond Place Hotel, responded to this review, August 21, 2014
Dear ODESIT,



Thank you for taking the time to share your comments on TripAdvisor. We are thrilled to hear that you and your children appreciated the hotel's central location in downtown Toronto.



There are many more attractions to explore that are very close to the hotel. So hurry back and the front desk team will gladly assist you in planning your activities during your stay with us.



Thank you for choosing Bond Place Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cochrane, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 18, 2014

This hotel was cheap and awesome! The renovations may not have been the best quality, but they are visually appealing. The staff were awesome, too!

The room was nice and clean. Modern. And had two TVs. The washroom was really nice too.

Not a single complaint.

Stayed January 2014, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Serena S, Front Office Manager at Bond Place Hotel, responded to this review, August 19, 2014
Dear Joshuacmueller,

Thank you so much for sharing your review! We love hearing our guests had fantastic stays and enjoyed themselves.

We really are glad the staff were able to make your stay and truly hope you will be staying with us when ever you are in the city!

Thank you so much for choosing the Bond Place Hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bond Place Hotel

Address: 65 Dundas St. East, Toronto, Ontario M5B 2G8, Canada
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #56 of 142 Hotels in Toronto
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bond Place Hotel 3*
Number of rooms: 285
Official Description (provided by the hotel):
The Bond Place Hotel Downtown Toronto is ideally located in the heart of downtown Toronto at Yonge and Dundas Square. The Hotel is across the street from the Eaton Centre and steps away from the Toronto Theatre District, including the Canon Theatre, Massey Hall, Elgin/Winter Garden Theatre, The Panasonic Theatre, and other local area attractions. Many downtown corporate and government offices, colleges and universities, are within walking distance. The Hotel is also central to downtown Toronto hospitals, with St. Michael's Hospital located across the street. ... more   less 
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Also Known As:
Bond Place Hotel Toronto
Hotel Bond Place
Bond Place Toronto

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