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“Overnight stay with Park & fly” 5 of 5 stars
Review of Crowne Plaza Toronto Airport

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Crowne Plaza Toronto Airport
3.5 of 5 Hotel   |   33 Carlson Court, Toronto, Ontario M9W 6H5, Canada   |  
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Ranked #74 of 141 Hotels in Toronto
Kingston, Ont
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“Overnight stay with Park & fly”
5 of 5 stars Reviewed March 22, 2014

Very nice hotel and location. A few nice restaurants across the parking lot to get supper for families or couples. Great breakfast buffet with hot food items that opened at 5:30am. Shuttle to airport worked great. Pickup on the return was about a 25 min wait after we called hotel. Would go back for sure.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, March 24, 2014
Dear Guest,
Thank you for this great review of our hotel. I am very pleased that you enjoyed your stay with us and our services and facilities met your expectations. Our team and I hope that you will visit us soon again at Crowne Plaza Toronto Airport Hotel.
Elena Naryjnia
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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525 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 20, 2014

The hotel itself was clean and perfectly comfortable, but the hotel services need to be significantly improved. I waited for over 45min for the shuttle from the airport (other hotel shuttles passes multiple times). I also couldn't reach anyone in room service despite it being during opening hours, and no one at reception seemed to care. If they improve customer service it will be a fine place to stay.

Stayed March 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, March 21, 2014
Dear Guest,
Thank you for sharing feedback of your recent visit to our hotel. Great to read that you had a pleasant stay and were impressed with cleanliness of your room. Please accept my apologies for delay in picking you up from the airport. Our average wait time is approximately 15 to 20 minutes and I am truly sorry that you had such a negative experience when you arrived. Also our F &B manager has been informed about situation with room service and will address this matter with his team. I appreciate that you brought it to our attention and look forward to welcoming you again at Crowne Plaza Toronto Airport Hotel.
Elena Naryjnaia
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
73 reviews 73 reviews
37 hotel reviews
Reviews in 43 cities Reviews in 43 cities
171 helpful votes 171 helpful votes
3 of 5 stars Reviewed March 18, 2014

We booked this hotel for a park and fly hotel. We stayed Feb 21st and flew out the next morning. We have never stayed here before and booked this hotel because we got a REALLY great deal for it from Travlezoo. The hotel was undergoing renovations and was discounting rooms to make sure the hotel was full.

The place is very nice. Rooms nicely appointed and in good condition. One of the most positive things we can say is that the rooms are VERY quiet. You can't hear ANYTHING from the hallways. At least we couldn't. We only were in the room for a very short time having arrived late and needing to vacate early for an early morning flight.

Parking was a bit of an issue as there was no space at the CP so we had to park down the street at the International. Not a big deal. On our return we were lucky enough that the driver took us to the International first ahead of all others. He got a big tip for that.

All-in-all a good hotel. Not sure if I would pay the full price that was indicated but it was certainly worth it at the discount price.

The deal came with room, parking and breakfast but we left so early we couldn't take part in the breakfast. A 24 hour shuttle also operates to take you to the airport which is not that far away.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, March 19, 2014
Dear Guest,
Thank you for posting feedback of your recent visit with us. Your comments are important to us and I appreciate that you took the time to share them. I am pleased to hear that our hotel met your expectations in terms of guest rooms, shuttle service and I am sorry to hear that you were not able to park on site. Your comments have been forwarded to our Guest Service manager to follow up. It was a pleasure having you with us and we hope that you will stay with us soon again.
Elena Naryjnaia
Front Office Manager
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Tecumseh
Top Contributor
101 reviews 101 reviews
28 hotel reviews
Reviews in 47 cities Reviews in 47 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed March 17, 2014

This year, they offered a 'park and fly' programme. We booked a room for the night before our flight and the night of our return. Got to check in and were informed that there were no more parking spaces in the Crowne Plaza lot and we had to go to an airport off-site lot and get shuttled back. Apparently, the programme was so successful that they had run out of parking spaces. Needless to say, in the middle of winter this is quite inconvenient. This meant that we could not put our winter clothes in the car the morning of our flight and we had to pack them. This, naturally, put our bags over weight by 2 pounds which resulted in a bag fee which would have been avoided if we had parked in the hotel lot.

We were not given our breakfast voucher so we could not get the 'complimentary breakfast' on the morning of our departure.

On the return flight we took a cab as we had read in the space how unreliable the pick up shuttle was. Not only had we checked in, but after 3 trips back to the front desk because the lock on the door was not operable, we finally got an alternate (and wonderful) room, but we had unpacked what we had to for the overnight and then headed down to the restaurant/bar for something to eat when we saw the people who had opted for the shuttle just arriving at the hotel. I guess the people on this site were correct with respect to the shuttle.

The Crowne Plaza was the same quality as one would expect from such a property. Kudos to the front desk gentleman on our return who was more than accommodating.

Next time, we will check with any hotel about guaranteed parking before we pick a park and fly programme. You live and learn.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, March 18, 2014
Dear Guest,
I am truly sorry for all the challenges you faced. We strive to uphold a very high standard of service and almost always exceed our guests' expectations for a comfortable and productive stay. We feel terribly that this was not your experience. Let me assure you that situation with parking is not indicative of the level of service we provide. I have shared your comments with the managers concerned and we will do all we can to improve and ensure a better experience for our guests. Great to hear though that our Front Desk team left you with such a positive impression.
We thank you for staying with us and hope that you will give us an opportunity to welcome you back at Crowne PLaza Toronto Airport Hotel.
Elena Naryjnaia
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitehorse, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 16, 2014

This room is comfortable and able to walk to several restaurants. The room is large and roomy. Beds are comfortable. I was glad I came a day early to rest before a long plane trip the next day. Shuttle ride is provided to the airport making things easier for me.

Stayed March 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, March 18, 2014
Dear Guest,
Thank you for taking the time to post a review about your recent stay with us here at Crowne Plaza Toronto Airport Hotel.
Staying close to the airport the night prior certainly takes some of the stress out of travelling on early morning flights. Glad that the hotel room and shuttle service met your needs.
Hope you had a fabulous trip, and look forward to having you stay with us again in the future at Crowne Plaza Toronto Airport Hotel.
Elena Naryjnaia
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brechin, Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 12, 2014

Just returned from a two week trip, left our car at Crowne Plaza and was taken to airport with no problems or delays. Arrived back at 11:30 pm and walked out to the pick up point at the airport and the shuttle was there to take us to the hotel. Great greeting at the front desk with choice of room. Room was clean and good for a nights sleep. Breakfast the next morning was great, much better than many of the park stay fly packages. Overall it was an excellent experience.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, March 17, 2014
Dear Guest,
Welcome Back! Thank you very much for this favorable review! I am thrilled to see that you gave us such a great rating and that our hotel and services suited your needs. We hope that you will visit us soon again at Crowne Plaza Toronto Airport Hotel.
Elena Naryjnaia
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed March 11, 2014

Stayed here as part of a Travelzoo Park, sleep and fly with breakfast for $85. The rooms are small but clean and comfortable. One chocolate was left on our bed at night. We had to park offsite as there was no room left onsite, related to the deal, which created some issues for us. We were leaving for the airport, too early for breakfast and were lucky in catching the shuttle. On return from our trip, the first shuttle was full and told us the next shuttle would be along in ten minutes. Twenty-five minutes later after standing out in minus fifteen degrees celcius temperatures we finally were on the shuttle. I had been fighting the start of a cold which definitely developed into one after that. Breakfast in the morning was good. The deal seemed great but I'm not convinced it was worth the inconvenience, esp since I had to call in sick for one day. It seemed the offer was put out there with no intention of increasing services for the popularity of it.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMGT, Front Office Manager at Crowne Plaza Toronto Airport, responded to this review, March 14, 2014
Dear Guest,
Thank you for providing feedback of your recent visit to our hotel. I am very sorry that you encountered difficulties finding parking on site and that you were not quite satisfied with hotel shuttle service. Great to read though that your room met your expectations, you enjoyed our breakfast. I thank you for staying with us and hope that you will visit us soon again at Crowne Plaza Toronto Airport Hotel.
Elena Naryjnaia
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Toronto Airport

Address: 33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Best Value Hotel in Toronto
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Toronto Airport 3.5*
Number of rooms: 489
Official Description (provided by the hotel):
Positioned only 2 km from Pearson International Airport and 25 minutes' drive from Toronto city centre, this hotel offers a complimentary 24-hour airport shuttle and an on-site restaurant. Crowne Plaza Toronto Airport features an indoor pool with a relaxing hot tub and sauna. Guests can take advantage of the 24-hour fitness centre, then work in the on-site business centre. The guestrooms at the Toronto Airport Crowne Plaza offers convenient amenities such as flat-screen TVs and free wireless internet access. Additional amenities, such as a work desk with ergonomic chair and cable TV, ensure a comfortable and productive stay. La Brasserie Restaurant at the Toronto Crowne Plaza serves international cuisine for breakfast, lunch and dinner. After dinner, guests can relax with a drink at the hotel's Rendezvous Bar. Toronto Congress Centre is 2 minutes' drive away and Toronto International Centre is 10 minutes' drive away. ... more   less 
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Also Known As:
Crowne Plaza Toronto Airport Hotel Toronto
Park Plaza Toronto Airport

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