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“pleasant stay!!” 5 of 5 stars
Review of Crowne Plaza Toronto Airport

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Crowne Plaza Toronto Airport
3.5 of 5 Hotel   |   33 Carlson Court, Toronto, Ontario M9W 6H5, Canada   |  
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Ranked #73 of 140 Hotels in Toronto
NYC
1 review
1 helpful vote 1 helpful vote
“pleasant stay!!”
5 of 5 stars Reviewed July 19, 2012

Great hotel, room/service is great. staff is extremely nice and very helpful, took care of my special requests wth a smile, made me feel welcome... will definitely return.

  • Stayed April 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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595 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
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  • English first
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English first
New Liskeard, Canada
Top Contributor
74 reviews 74 reviews
28 hotel reviews
Reviews in 14 cities Reviews in 14 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed July 19, 2012

My first time here was in June. I stay in many different Toronto hotels due to constant travelling for medical reasons, so I make it a point to stay at different places to find maximum comfort. This place had it. Great beds, good pillows, easy to climatize the rooms, had the amenities I needed(such as a fridge for medications), friendly employees, business centre, nice pool, etc..etc..Original price was $205, with the deal I got onine, it was that much for TWO nights. I'd stay here again..no questions. And just a hundred yards from Tony Roma's Rib Place, best ribs in the world.

Room Tip: Didn't use the spa.
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portalban (Switzerland)
Top Contributor
63 reviews 63 reviews
44 hotel reviews
Reviews in 48 cities Reviews in 48 cities
180 helpful votes 180 helpful votes
5 of 5 stars Reviewed July 16, 2012

I spent one night at the Crowne Plaza on my way back to Europe. I had booked a room at a discount rate (80 CAD + HST Tax) about a week in advance. Upon check-in I was offered a 40 CAD upgrading to the «executive floor» which included a more spacious room, king-sized bed, free parking and continental breakfast buffet, a complimentary newspaper, free wifi and access to a comfortable executive lounge. It was just perfect and worth the additional expense. The only downside was that the only window available was small which made the room relatively dark. Reception staff was courteous and allowed checking out at 4 pm. Parking for Priority Club members available in front of reception.

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 8, 2012

Thanks to United we missed our connecting flight and were stuck in Toronto for a night with no place to sleep. Found the Crowne Plaza at the airport to be just what we needed after a not so good experience with United Personal.
The desk staff were great since we also lost a bag in the fiasco the staff provided the needed toiletries for our stay. The desk staff on days also extended our stay until 4pm since our flight did not leave until 8 pm which allowed us to go to Walmart to purchase clothes that were missing. The rooms are big and the beds are very comfortable. the property is well keep and I would stay at this property again if the need ever arises.
There is a shuttle that runs to the airport every 30 minutes so no need for a taxi which can be quite expensive.
There are several good restaurants within walking distance to the hotel and they stay open late, plus the food was good, little pricey.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 7, 2012

Stayed here for a night in July. Really a nice place--not sure why the negative reviews were so critical. I will just name a few of the hotel's upsides:
1. Great service, they were even kind enough to change my reservation when it was a discounted rate.
2. Pool and spa, both clean, nice and well taken care of.
3. Restaurant is good--good beers and food.
4. Rooms are clean and well equipped, with nice views.
5. Shuttle service to/from the airport.
6. Great value for price.


The only drawback I would mention is that the shuttle only comes every 30 min, though this is probably the best you will get with any airport hotel.

Overall, I highly recommend this place if you are looking for an airport hotel.

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed July 6, 2012

Where to begin? An ant colony around the indoor swimming pool. Hot tub was cold. The carpeting in the hallways is coming up, the paint on the walls is coming off. The rooms contain early 80's era furniture and appliances. Ripped sheets, stained towels. Bottom line, this place is pathetic and not worth your hard earned money.

  • Stayed July 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, July 9, 2012
Dear "RLMasters" We were disappointed to learn of the condition of your room and the swimming pool. Please note that steps have been taken to rectify your concerns. We have also reached out to you privately to offer our sincere apologies.

Kind regards,
Edwin Marroquín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 5, 2012

Ended up here using Expedia (first time) thinking we might get a deal - we will only be fooled once!- we paid more than we would have using CAA - Hotel room was clean and somewhat new looking but only offered 2 doubles that do not fit 2 adults and child comfortably - apparently they have King room suites that only hold 2 people!! very strange, as other hotels offer suites for 4 people...guy on the phone was extremely rude and condescending...not a good representation for hotel...lady at desk upon arrival was fine...pool is very funny as it would hold about 6 people and then be full...whirlpool bathtub holds 2 people...avoid room 634 - air conditioner sounds like it is getting ready to take off...marbles in the unit???...turned it off to avoid the noise but room became stagnant and humid quite fast so had to endure the noise...since we only expected to sleep here, and that didn't work, we could not recommend this hotel to anyone...we will not be back...

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Rooms Division Manager at Crowne Plaza Toronto Airport, responded to this review, July 12, 2012
Dear "FoodFan2011" I was deeply troubled to hear about the service you received on the phone and the quality of your sleep. I have reached out to your privately to offer you a sincere apology and hopefully get more details about your stay. Since your review we have placed room 634 out of service to rectify the air conditioning problem.

Our suites offer a spacious living room area separated from the bedroom. Depending on your needs they can accommodate a family comfortably.

Yours in service,
Edwin Marroquín
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Toronto Airport

Address: 33 Carlson Court, Toronto, Ontario M9W 6H5, Canada
Phone Number:
Location: Canada > Ontario > Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Toronto
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Toronto Airport 3.5*
Number of rooms: 489
Official Description (provided by the hotel):
Positioned only 2 km from Pearson International Airport and 25 minutes' drive from Toronto city centre, this hotel offers a complimentary 24-hour airport shuttle and an on-site restaurant. Crowne Plaza Toronto Airport features an indoor pool with a relaxing hot tub and sauna. Guests can take advantage of the 24-hour fitness centre, then work in the on-site business centre. The guestrooms at the Toronto Airport Crowne Plaza offers convenient amenities such as flat-screen TVs and free wireless internet access. Additional amenities, such as a work desk with ergonomic chair and cable TV, ensure a comfortable and productive stay. La Brasserie Restaurant at the Toronto Crowne Plaza serves international cuisine for breakfast, lunch and dinner. After dinner, guests can relax with a drink at the hotel's Rendezvous Bar. Toronto Congress Centre is 2 minutes' drive away and Toronto International Centre is 10 minutes' drive away. ... more   less 
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Also Known As:
Crowne Plaza Toronto Airport Hotel Toronto
Park Plaza Toronto Airport

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