We stayed in this hotel in the summer and rated it highly. We ended up there again last night due to a snow storm and bad roads, same room 403. The hotel was just as good as before in all aspects except the room was freezing, bathroom floor in particular was a block of ice. Turning up the thermostat didnt help much and the heating vent was very loud. It took til morning before it improved. Perhaps an interior room in winter would be better.

I really enjoyed my stay! Was at the hotel for 4 nights, staff was so friendly and helpful! Building and rooms were nice, wish they were all non-smoking though. I will definitely be staying here again, will be recommending it to family and friends that come out to Toronto as well. Safe choice and very worth it!

Stayed here in December for one night due to a SunnyBrook visit and wanted something close because of potential traffic issues. The reception and valet parking staff were very nice upon arrival and the room was large clean however the heating unit in the room was so noisy we couldn't stand it let alone sleep through it. They said they couldn't switch us as the place was full but they had smoking rooms, no thanks! The solution was a noisy space heater which blew a fuse with the hair dryer on, lol, another trip from maintenance. Here we are spending extra cash on BW Plus and it seems like we are in a cheap roadside motel. We asked for a discount and they said no because we booked online through Expedia, hello! What difference should that make! After further discussion they agreed to give us free parking which we took having little recourse. The breakfast was pretty good but was interrupted by some patron groaning and carrying on like a madman then slumping over unconscious. The staff seemed miffed by the whole thing but after 20 minutes or so someone finally called 911 and EMS came screaming in, quite a weekend in the big smoke. Bottom line, ask for room with no heater issues! Oh and on the bright side when we complained to head office a week later they gave us a whack of rewards point roughly equivalent to a nights stay in one of their more basic hotels, how ironic, lol.