I stayed at the Holiday Inn Express in North York, ON for one night over the weekend as I was attending a festival in Toronto. The hotel itself is average, very clean and well kept. Our room was very nice and clean, spacious, etc. Overall, the hotel was great. I have a major problem with the customer service and guest services at this hotel. We arrived around 12 hoping to get an early check in, which didn't happen but we were understandable with that. When we checked in after the festival, the manager was extremely rude and ignorant. He seemed to be talking down to me and a couple of people sharing the room. He seemed like he did not want us to be a bother? When we arrived into the room we needed extra pillows and a blanket for the pull out couch. We called guest services where we were told there is no way we could get that and hanging up on us. We tried to use the vending machine which ate our money and was a hassle to talk to the manager about this as well. He again, was ignorant and rude towards us. The manager was also talking down to his workers around him, which I did not think was appropriate at all.
- Official Description (provided by the hotel):
- Toronto Hotel in North York Offers a Great Location Guests looking for Toronto lodging love the Holiday Inn Express Hotel Toronto - North York because our location is close to Hwy 400, 401 and 407. Toronto's 'Near North' Gateway offers you easy access to Cottage Country. Business guests of our Toronto lodging in North York know our hotel's location near York University, Apotex, the Ministry of Transportation, and Humber Regional Hospital makes getting to meetings quick and easy. In addition, we offer free high-speed Internet access and three meeting rooms; so, you can stay productive when you travel to Toronto. Our location offers leisure guests the ideal hotel near Black Creek Pioneer Village and the Yorkdale Shopping Centre with easy access to Canada's Wonderland and Vaughan Mills Shopping Centre and downtown Toronto. Our recently renovated North York hotel's amenities will make your stay memorable. From a free daily breakfast buffet to our inviting rooms, our staff offers you the best in Toronto hospitality. On your next visit to Greater Toronto, choose our pet friendly North York hotel and Stay Smart at the Holiday Inn Express Hotel in North York. ... more less
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- Also Known As:
- Holiday Inn Express Toronto - North York Hotel North York
- Holiday Inn North York
- North York Holiday Inn