I stayed at the Intercontinental Toronto Centre hotel in late March, 2007. The hotel itself is in a great location, right across the street from the CN Tower, and walking distance to anything in downtown Toronto. Our room was a one bedroom suite, and on the Intercontinental site, it said that all suites had sofa beds. Ours did not, so we attempted to call the front desk, which was a long and difficult process by itself. There was no specific button for the front desk, just a service button. And whoever would answer the phone was entirely rude and unhelpful. We finally had to walk down to the front desk and the only person that was the slightest bit friendly and helpful was the general manager. In the end he gave us free food at the hotel for the entire stay. Overall the room was spacious (not exactly a suite, though) for a downtown hotel, comfortable, and nicely decorated. Room service was upscale and delicious, but the staff continued to be very unfriendly. I would consider staying here again, but might consider another downtown Toronto hotel if the price is better.

Upon entering the hotel, you are greeted with smiling face. The lobby is grand, slick and crisp with the restaurant to the side with an open atmosphere as it blends in to the hotel lobby.

The room was nicely decorated with elegant simplicity with a little splash of muted colors. The window shows a nice view of the city.

When I called in to request for extra towels, the phone was answered by a very friendly attendant. In leass than 10 minutes, I heard someone knocking at the door delivering me more towels. Again the staff was very pleasant and friendly.

We ordered someroom service and when it arrived, there were some errors. I called it in and the staff on the phone was appologetic and fixed the issue immediately in a very friendly manner.

After checking out, we went down to pick up our car from the vallet service. Once again, we were greeted by friendly and helful staff who helped us load our luggage ijn the car. They graciously thanksed us for staying at the hotel and invited us back.

That's my experience and it is fortunate I have nothing bad to say about this property for my stay in Toronto went as smooth as silk. That I will do.

We were guests of the hotel from May 30 to June 2. We booked on Hotwire and had a rate of $139.00 US. Hotwire categorizes this as a 41/2 star. It's not. We are most certainly glad we didn't pay more.

We had looked forward to staying here. We have visited Toronto multiple times and although we had not stayed here, we had been to the bar and restaurant several times while previously attending conferences and conventions. We had previously stayed at the Intercontinental on Bloor Street and were most pleased with that hotel.

The physical plant is lovely. The lobby is large and handsomely decorated, and the soaring atrium restaurant and bar at the front of the hotel still impresses after many years.

Our room was nicely decorated in honey coloured, slightly cheap looking furnishings. We noted, however, that the elevator areas on our floor and several others were not decorated in the more contemporary style we saw on some other floors. It may be that there is a distinction in room furnishings, too. Housekeeping was OK, but there were some maintenance issues that included peeling paint in the bathroom and a piece of rag wedged in between the mirror and backspalsh. The body lotion was past date and was curdled and watery. Bedding and toweling were fine, but only one bathrobe was provided. There was no turndown or refresh service. Happily for us, there was a coffee maker. The hotel offers 24 hour room service but selections after 11:00 pm are very limited.

Our biggest issue with the hotel was service. Check-in was unpleasant. Despite the fact that we are Priority Club members and had pre-registerd for a bonus offered to those staying at least 2 nights, we were advised that we were not eligible because we had only booked through Hotwire.

The concierge service was the worst we've ever encountered. All those behind the desk seemed almost completely unaware of the current Toronto dining scene, bereft of suggestions, and unwilling to even look up phone numbers for restaurants to make reservations. (We provided them with them.) We were several times misinformed about closing times of restaurants, resulting in us not having a place to eat after a late theatre performance in North York.

Food , drinks (the Mojito is unrecognizable), and service in the bar were not good. Our waitress on 2 occasions was surly. We were also told that last call was at 11:45, despite the fact that the hotel information book and conciege both said that the bar closes at 1:00 am. We later saw others being served at 12:30 am.

The doorman was rarely at the door. There is a button on the phone in one's room that is supposed to be an "ask anything" service. We called several times. No one had an answer ... ever. Instead, we were shuffled from department to department until we gave up in frustration.

The hotel is well located to Union Station, the Hockey Hall of Fame, the St. Lawrence Market, a number of good restaurants, and connects to the Convention Centre. A late check out of 2:00 pm. can be arranged. On line check- in service for airlines is complimentary at the business centre.

If you can get a good rate, as we did, one can look past the problems, but this hotel most certainly does not merit paying more than $170.00.

I stay here frequently on business and have yet to experience a totally perfect stay. The rooms are spacious and well-decorated - modern, with lots of silver and espresso touches, and housekeeping does a fine job, however the technical aspects of the hotel always seem to fail me.

I was there once during some sort of electrical testing procedure, which left the whole hotel dark and with only one elevator functioning from 12-4am one night - staff were on hand providing flashlights but it was still a terrible inconvenience.

On several occasions I have been unable to connect to the wifi no matter what password I try or what computer I use, and on my most recent trip, the "Jetsons phone" (a sort of phone/computer on the desk) wasn't working either (and on my previous stay it only worked for part of my visit).

If you're just looking for place to hang your hat at the end of the day, this hotel is a fine choice. If, however, you need to be on the net a lot for business purposes, you might want to look elsewhere.

Incidentally, the snacks at the lounge - one of the few places where you can reliably connect to the net - are great.