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“What an AMAZING trip...” 5 of 5 stars
Review of InterContinental Toronto Centre

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InterContinental Toronto Centre
4.0 of 5 Hotel   |   225 Front Street West, Toronto, Ontario M5V 2X3, Canada (Downtown Toronto)   |  
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Ranked #18 of 141 Hotels in Toronto
London, Canada
1 review
“What an AMAZING trip...”
5 of 5 stars Reviewed August 29, 2013

..and the trip was made even better byt the friendly, courteous, and helpful staff. We were in Toronto for Fan Expo, which I have been going to for years now. This, by far and away, was the best hotel we stayed at. From the awesome breakfast, high tea, and hors d'oervues, to the helpfulness of everyone we encountered, a true A+ effort. Special shout outs to both Todd and Stephanie on the 8th floor, who made our whole group feel warmly welcomed every time we stopped in to the club level. We will definitely be travelling to here again!

Room Tip: Make sure you get the club level...they treat you like gold!
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, August 30, 2013
Dear Chris P,

It is wonderful to read that you had such an enjoyable stay with us. Our team always aims to please and we are thrilled that Todd and Stephanie made this trip special for you. We are glad to hear that you enjoyed the extra amenities provided on our Club InterContinental Level and will be sure to share all of your comments with the team.

It is exciting to know that you will be back again in the future, and should you ever require any assistance with your future bookings, please do now hesitate to contact me directly.

Thank you for your kind review and we look forward to welcoming you back.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
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1,619 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (407)
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Albuquerque NM
Top Contributor
56 reviews 56 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 28, 2013

Spent two nights on a business trip in mid-August.
First, service was excellent. From valet, check in, concierge and doorman, the front of house staff was flawless, friendly and competent. Concierge set our party of six up for restaurant reservations at the last minute twice.
Rooms were very clean and very comfortable. Perhaps a bit dated, but it seems they are refurbishing at the time. My main concern is comfort, and this room fit the bill. There was a Keurig in the room with two coffees and two teas. No Decaf, but I'm sure they would have brought it to me if I had asked. WiFi signal was decent, and was $13 a day, but was not limited to one device as many hotels are. The desk had plenty of electrical sockets, and there was a large flat screen TV in the room (that I have to admit I didn't use). Alarm clock was the I-home type. Again, they seem to be upgrading.
The bar and restaurant were very good and again, the service was excellent. The one issue we had was some slow service on the day of a major convention. Our server was extremely apologetic and brought us a tray of pastries as way of apology.
For business, I would highly recommend this hotel. I would strongly consider staying here again for business or pleasure.

Room Tip: Construction ongoing. Was told there was noise between 9 am and 6 pm on many floors. Check with fr...
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, August 30, 2013
Dear JefferAlbuquerqueNM,

Thank you for sharing the details of your experience with us. We are delighted that your received exceptional service from everyone on our team from beginning to end. It was also great to read that your received such knowledgeable and professional service from our concierge team, as this is what we always pride ourselves on providing.

We are thrilled to hear that you will be joining us again in the future for both your business and leisure travels. Please feel free to contact me directly as I would love have to the opportunity to show our gratitude for your new found loyalty and ensure your next visit is just as exceptional.

Once again, thank you for reviewing us and we look forward to hosting you again.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
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Tokyo, Japan
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 28, 2013 via mobile

Location is good, downtown and next to Skydome and CN Tower, very convenient if your office is in the city centre. Rooms are spacious, but bathroom needs a renovation badly. Wi-fi is terrible if you are trying to do work. Restaurant is also average and aligns with the service. Tv didn't work and with poor wifi, can't even watch Netflix. Unlikely to stay here again, if given a choice.

Stayed August 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, August 30, 2013
Dear Consultbishop,

Thank you for sharing your experience with us. Your feedback helps us improve and deliver superior service for our future guests, and we would like to apologize for failing to exceed your expectations during your recent stay with us.

I am delighted to inform you that we are currently in the process of upgrading our internet system to ensure our guests have the access they need during their stay. We are also completing the final touches of our renovation, which is sure to address the concerns you had with your guestroom bathroom.

As it is always our goal to provide our guests with exceptional experiences, we would appreciate the opportunity to speak with you further and have the opportunity to regain your loyalty. Please contact either myself directly or our Director of Rooms, Christian Potvin, at christian.potvin@ihg.com

We thank you once again for the insight you provided and we look forward to speaking with you.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 27, 2013

Upon arriving we were greeted with a welcoming smile, that felt sincere. Yassir was the first to greet us at the front desk and supplied us with any and all information required for our stay. There was a couple of conflicts that were quickly resolved either when going to the front desk or by phone and this was done by Samantha and Yassir. Even though I was from Toronto and experiencing Fan Expo during my stay, I was treated with the first class experience. Thank you again to InterContinental's staff for making my stay home vacation a fantastic experience for me and my family.
Maggie S.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, August 28, 2013
Dear Maggie S,

Thank you for joining us during the Fan Expo weekend! Our team prides itself on delivering professional service and creating memorable experiences for all of our guests, and we are glad that both Yasir and Samantha succeeded in doing this for you. We will certainly share your kind words with them both, as we know they will be overjoyed to hear that you recognized them on TripAdvisor.

Once again, thank you for sharing your experience with us and we look forward to welcoming you back again soon!

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 26, 2013

We have stayed at the InterContinental Toronto Centre hotel in the past. We have never been disappointed and all I can say is it just keeps getting better. The service was excellent right from check in to check out. We stayed on the 20th floor (room 2018) in one of the recently renovated rooms. Although we were advised that construction was going on around us we never heard anything. The hotel is very central and also in a very safe area. There are many good eating establishments in the near vicinity of the hotel. Parking is part of the same building that the hotel is in and is very convenient. The self park is only $27.00 per 24 hour period. A big thumbs up for this hotel again.

Room Tip: Personally I would choose the higher floors for the view and there doesn't seem to be as much no...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, August 28, 2013
Dear TorontoTraveler,

We were delighted to read that your received the outstanding “at your side” service we pride ourselves on throughout the entirety of your stay with us. Our team always strives to ensure our guests are well taken care and it is great to know we had the opportunity to do this for you. We are also happy to hear that you enjoyed the new look and comfort of our updated guestrooms!

Thank you for review us and we look forward to hosting you again soon.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 26, 2013

The Intercontinental in Downtown Toronto is first class for many reasons. From the Front Desk Staff to the knowledge and helpfulness of the Concierge and the care and attentiveness from Housekeeping all services are highly efficient and very personalized. The Hotel is perfectly situated and the centre of action as it is connected to the Metro Toronto Convention Centre. It is walking distance to Harbourfront and the Steam Whistle Brewery, the Distillery District, and the CN Tower plus many other downtown attractions as well as the train station and the shuttle for the Island Airport. The rooms are large and tastefully decorated with incredible views of the City and the Harbour. The Restaurant and Bar are in the glass Atrium at the front of the Hotel and is a great place to meet for drinks or to enjoy a nice meal in a cheery bright environment. I highly recommend the Intercontinental Downtown Toronto and look forward to our next visit.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, August 28, 2013
Dear deanottawacanada,

Thank you for choosing to stay with us during your recent trip to Toronto. We greatly appreciate your recommendation and are thrilled that our team was successful in exceeding your expectations. We will be sure to let our team know how amazed you were with the service they provide, as I know they will be overjoyed to learn that you recognized their hospitality.

Thank you of taking the time to post your review and we look forward to having the opportunity of welcome you back in the near future.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed August 26, 2013

I was in Toronto for a travel convention ( August 19-23 ) and stayed at the hotel for 4 days. The first room I was given upon my check-in was next to the main elevator wall and the noise of the elevator kept me up most of the night. My room was also a connecting room with a door between me and someone else's room. During the middle of night I heard someone having a conversation in the other room and at first thought that they might be in the same room as me...well...the next morning I requested a room change ( which I hate to do ) and received a better and more quiet location. The front desk people were nice and accommodating ( and not the same guy who gave me the bad room ) as were all the other staff I met at the hotel. The door men, etc. were all great and very helpful. Over all the hotel is very nice, the rooms are well appointed, and the location is fantastic.....Lots of great restaurants within walking distance and lots of good looking humanity down town in the mornings and evenings.

If you have a nice big fat travel budget and don't mind paying $200.00 a night, and don't mind $35.00 dollar breakfasts, or $45.00 dollar valet parking per day, you will enjoy this hotel. If you are attending a convention at the Metro centre then you will be even more happy. The bell captains will help deliver your booth stuff, brochures etc. right into the show area. ( for a fee ) aprox. $20.00 ( or $2.50 per item on the cart ) for the 2 minute delivery. What the heck, considering that when you arrive at the hotel tired from traveling with all of your stuff and then when you also close down the show, this was a very helpful service to and from your car at the valet station....

Don't you just love those nice big expense accounts....When the value was there it is fine....it was here...

Room Tip: Ask for rooms in the sections not under renovation
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica W, Manager at InterContinental Toronto Centre, responded to this review, August 28, 2013
Dear bigbuck,

Thank you for the positive feedback of your recent visit to the InterContiental Toronto Centre! We are so pleased that you enjoyed your stay with us. We were delighted to read the kind comments you had to share about our team, services and location. It was great to hear that our team was able to quickly accommodate you to ensure your guest room was to your liking. I know everyone will be equally pleased to learn of your kind comments and recognition of their efforts.

Please let us know when you begin planning your next trip so we may ensure your next stay is just as enjoyable. Thank you again for spending your time in Toronto with us and we certainly look forward to welcoming you back in the near future.

Best Regards,

Jessica Webb
Executive Assistant
Jessica.webb@ihg.com

INTERCONTINENTAL
TORONTO CENTRE

225 Front Street West
Toronto, ON
M5V 2X3
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Toronto Centre

Address: 225 Front Street West, Toronto, Ontario M5V 2X3, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Toronto
#14 Romantic Hotel in Toronto
#15 Family Hotel in Toronto
#15 Luxury Hotel in Toronto
#16 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Toronto Centre 4*
Number of rooms: 586
Official Description (provided by the hotel):
With a Front Street location adjacent to the Metro Toronto Convention Centre, InterContinental Toronto Centre is considered the city centre s best location. We are steps aways from CN Tower, Canadian Broadcasting Centre, Rogers Centre, Air Canada Centre,the entertainment and financial districts, Toronto Eaton Centre, the Royal Ontario Museum and Roy Thomson Hall. ... more   less 
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Also Known As:
Intercontinental Toronto Centre Hotel Toronto

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