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“Little value for money but great staff” 3 of 5 stars
Review of InterContinental Toronto Centre

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InterContinental Toronto Centre
4.0 of 5 Hotel   |   225 Front Street West, Toronto, Ontario M5V 2X3, Canada (Downtown Toronto)   |  
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Ranked #18 of 141 Hotels in Toronto
Halifax, Canada
1 review
“Little value for money but great staff”
3 of 5 stars Reviewed May 5, 2011

Stayed at the hotel for a combo of work and play. Beautiful lobby and restaurant, but room was cramped and average. Lots of rain in Toronto while we visited making us tempted to eat at AZURE but after one very overpriced meal, we decided to get wet and walk the neighbourhood for food. The best part of the hotel was the staff, all very smiley and helpful. But no wifi in room, business center was expensive to use and the room's bathroom needed some things fixed.

  • Stayed May 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,616 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Methuen, Massachusetts
1 review
5 of 5 stars Reviewed May 3, 2011

Hotel is close to tourist sites and restaurant. Staff is helpful in giving restaurant options in the area. The rooms are comfortable and great views

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Boston area, MA
Top Contributor
96 reviews 96 reviews
87 hotel reviews
Reviews in 57 cities Reviews in 57 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed May 3, 2011

I stayed for one night at this hotel. The room was really nice. The bed was great as was the shower. High speed internet worked well. (For me, these are the holy trinity of hotel features). The gym and location come next but I didn't use the gym so can't comment on it. The location was a little out of the way.

I arrived in the mid-afternoon and had not had lunch. I went to the lobby restaurant/bar and asked if they had anything on the menu that didn't have bread or flour. The hostess kind of flippantly told me, I'm sure there are lots of things on the menu. No effort to help. I sat down, read the menu, and there was precious little with protein that didn't have bread/flour (sandwiches, burgers, a pasta dish) and nothing on there I actually wanted to eat. I got up and gave her the menu back and told her that I couldn't find anything on the menu that worked. Rather than say, let me take a look and see if I can find some option, or even better, let me go back and talk to the chef, she just looked a little miffed. I went across the street and had some sushi. So, no big deal, and she wasn't rude or difficult, just not helpful or proactive.

One other comment that probably is general rather than specific to this hotel. I'm a Platinum on Priority Club but don't tend to stay in too many Intercontinentals. This hotel (and maybe all ICs) don't provide any special amenities, AFAIK, to Platinums. You need to purchase an $200 Ambassador package, which I haven't done -- I did it one year but didn't get the amenities that would have made it worthwhile so dropped it. My status on the website says Platinum Ambassador, but as far as I can tell that is of no value.

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Toronto, Canada
1 review
5 of 5 stars Reviewed April 25, 2011

I stayed over Easter weekend and was travelling with my husband, a 6 year old and a 3 year old. We booked because the Intercontinental had a fantastic Easter package and a ton to do for people with children. The check in was quick and efficient, the kids had their own check in area and received a great bag with a coloring book, crayons and toys.. that kept them entertained for a while:)
The rooms are beautiful, bright, the club lounge a great place to relax and enjoy breakfast, afternoon tea and evening snacks.
A kids room available with WII, tv's, slides, bowling, golf etc. The kids loved this room. The best part was that the kids were able to spend some time in the Pastry kitchen of the hotel to decorate cookies, they received chef's hats and a certificate. I must say I was very impressed with the hotel and without a doubt would go back in a heart beat. Oh and if you have time check out the pool and SPA - I had the most amazing 1 hour massage ever.

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 25, 2011

We just spent 2 nights at this hotel over the Easter Weekend taking advantage of the special which included room/valet parking/breakfast. Service was attentive and friendly from the time we got out the car on arrival to our departure. Our room was immaculate and well appointed. The buffet breakfast was excellent. Looking forward to our next visit to Toronto and a return visit to the IC Toronto Centre.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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United States
Top Contributor
81 reviews 81 reviews
80 hotel reviews
Reviews in 52 cities Reviews in 52 cities
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed April 24, 2011

Rooms are barely upgraded Motel 6 quality. Big convention hotel (the crowd shows it). Checked in late one night- claimed to have only smoking rooms left (smoking rooms still exist in the first world in 2011 ??)- after i showed my itinerary confirming a non-smoking room (with some firmness on my part), a smoking room mysteriously became available. But only with two double beds (what business traveler wants two double beds?). Definitely would not stay here again if I can avoid it.

  • Stayed April 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 24, 2011

We stayed for 2 nights and found the hotel to be adequate....not outstanding or 5 star ... but fine nonetheless. The location is ideal for first time visitors - very close to everything you need to see and do in Toronto. The concierge was helpful and the in-house restaurant fine for a few drinks. We didn't eat there because there are so many fabulous restaurants just a few blocks away.

The spa is good -- as are the therapists -- but the lady who ran the reception desk at the spa did not maintain the high standard, her absence of customer service was noted. Luckily the the actual therapist was great ...
Disappointing that we had to pay for internet access in room ...really strange (and annoying) that hotels such as the Intercontinental still charge for this .... leaves a bad impression -- A quick and cheap thing to fix if they wanted to !!

We'd stay again if we were in Toronto - its good for a standard hotel experience.. just nothing special.

  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Toronto Centre

Address: 225 Front Street West, Toronto, Ontario M5V 2X3, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Toronto
#14 Spa Hotel in Toronto
#14 Family Hotel in Toronto
#15 Luxury Hotel in Toronto
#16 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Toronto Centre 4*
Number of rooms: 586
Official Description (provided by the hotel):
With a Front Street location adjacent to the Metro Toronto Convention Centre, InterContinental Toronto Centre is considered the city centre s best location. We are steps aways from CN Tower, Canadian Broadcasting Centre, Rogers Centre, Air Canada Centre,the entertainment and financial districts, Toronto Eaton Centre, the Royal Ontario Museum and Roy Thomson Hall. ... more   less 
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Also Known As:
Intercontinental Toronto Centre Hotel Toronto

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