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“tired hotel” 1 of 5 stars
Review of Hyatt Regency Toronto

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Hyatt Regency Toronto
4.0 of 5 Hotel   |   370 King Street West, Toronto, Ontario M5V 1J9, Canada (Downtown Toronto)   |  
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Ranked #58 of 141 hotels in Toronto
Glasgow, United Kingdom
1 review
“tired hotel”
1 of 5 stars Reviewed November 25, 2012

We stayed at the hotel for 7 nights and at no point were we made to feel welcome by the staff. The hotel room was tired and overall the hotel common areas were below average. The rooms were so cramped and small. We are going back to toronto next month and will not be staying at the hyatt there are much better hotels in the area.

I have travelled extensively throughout north america/ asia using trip advisor along the way at no point have i ever seen reason to write a negative review.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Toronto, responded to this review, November 30, 2012
I appreciate you taking the time to share your recent experience at our property. It’s very disappointing to learn that your stay did not meet expectations. I sincerely apologize that you did not feel welcomed by the staff. At Hyatt Regency Toronto we want our guests to feel welcomed and at home. I will discuss your comments with our staff. I hope that in the future we can have the opportunity to welcome you back so you can experience our true Hyatt hospitality.

Brock S. – A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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829 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 23, 2012

I purchased this room on Hotwire. I'm from Toronto but my girlfriends and I just wanted to stay downtown for the night instead of trying to contend with the TTC or paying lots of money for a cab. For the price it was good. We gambled with Hotwire and got the hotel we wanted. The room was very very tiny. The bathroom was also very tiny, which with 4 girls getting ready was really difficult. They also had this weird little alcove with a mirror and a light, which was fine to do make up but no plugs around. Totally a minor thing, but would have made that space more useful for the group of girls with flat irons. Overall, the room was clean and the lobby is very nice. They were also quite accomodating - bringing us more towels - 3 towels with 4 girls... its bad math. I would stay here again though for the right price.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, WI
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 19, 2012

My wife and I spent one night here (November 4, 2012) while visiting friends. The price was fine ($135 on Priceline) but the room we received was nothing special. Parts of the mirror frame in the bathroom, as well as moulding on the bathroom door, had pulled away from the wall due to water damage. Although a sign on the floor advised that noise levels were to be controlled after 10 pm, rambunctious teenagers obviously could not read - there was yelling and banging of doors on several occasions between 11pm and 1 am. And self-parking in the garage was $30. Overall, I rate this a C- experience. Aside from the location near many restaurants and theaters, this was no better than 'average'.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 19, 2012

I stayed in a room on the 10th floor. it was my worst experience. The hotel is nice and clean and all that, but dont know how the hotel managed to let in a group of teenagers who partied all night long. I didn't get 2 hours straight of sleep. There was a party going on in the room on my left and same with the room on my right and all night kids were moving from one room to the other opening and closing their room doors. All i heard all night was dooors being slammed back and forth. Actually i'm not sure if there was a problem with the floor because even the next day, i still kept hearing a door being opened and closed all night. I called the front desk, they didn't do much. They sent someone upstairs to have a look, but that didn't stop the college kids from continuing with their party night. When i complained the next morning, the girl at the front desk said she would have given me some kind of compensation but can't since my hotel was already prepaid. Which is what most people do anyway to pay for their hotels. Other things i've noticed is that there is no fridge in the room which is quite annoying as i had snacks that i couldn't store in the evening, and no ventillation in the washrooms. The bed wasn't comfortable, felt like the mattress was stiff and bumpy. What a terrible night.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 18, 2012 via mobile

They oversold their rooms the night I had a reservation. They had my flight info, so they knew Inwould be a late check in. I arrived at 1am, only to find that there were no rooms available. They did not rven offer to help me find another hotel room. The next day i came back, to the offer of a room upgrade (which i didnt care about since i spent very little time in the room) free internet, and 1 night free. While a nice gesture, WHY EVEN OVERSELL TO BEGIN WITH????!!!!

  • Stayed November 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Toronto, responded to this review, November 30, 2012
I’m saddened to hear that your experience at our property was less than ideal. I apologize that we were unable to accommodate you on your first night due to being oversold. This is a very rare and unfortunate circumstance. I hope that you will give us another chance in the future. If you would like to discuss your recent stay please do not hesitate to contact us directly.

Brock S. – A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Top Contributor
60 reviews 60 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 14, 2012 via mobile

My wife and I stayed here and had a great time. Great location, super comfy bed and comfortable room. There's we're good choices for having a meal or drink and my wife attended a conference here that she thought worked really well. Overall, a great way to enjoy Toronto!

Stayed January 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Toronto, responded to this review, November 16, 2012
Thank you for sharing your recent experience at Hyatt Regency Toronto. I'm thrilled that you and your wife had a great time at our property. It sounds like you found the location to be perfect and your room to be well appointed and comfortable. I really appreciate your feedback. We look forward to welcoming you back to our property on your next visit to Toronto!

Brock S. - A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illnau, Switzerland
Top Contributor
53 reviews 53 reviews
8 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 10, 2012 via mobile

this is my second stay at this hotel. both experiences were great. i booked pretty early and got a good rate. i received a great and spacious rooms. very comfy beds. hyatt really treats their loyal customers well! that's why this chain is my first choice wherever possible. fiendly staff.
breakfast buffet very good. wide selection. thanks and till next time :-)

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Toronto, responded to this review, November 12, 2012
Hi a193991!

Thank you for going out of your way to share feedback about your recent stay at our Hyatt Regency Toronto. We're delighted to hear how much you enjoyed both of your stays. Our employees will be recognized for the tremendous customer service. Hyatt takes great pride with this. We look forward to welcoming you back soon!

Sincerely,

Nick B. - Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency Toronto

Address: 370 King Street West, Toronto, Ontario M5V 1J9, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown Toronto
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Luxury Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Toronto 4*
Official Description (provided by the hotel):
Located in the heart of Toronto Entertainment District, central downtown, is the beautiful Hyatt Regency Toronto. Boasting 394 guestrooms including 32 deluxe suites on 20 floors. Typical guestroom features include 42inch plasma television, iPod Docking station, multi-media interface capabilities, massaging showerhead and other comforts of home. For business or pleasure, the Hyatt Regency Toronto provides the perfect location for anywhere you need to be in Toronto. ... more   less 
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Also Known As:
Hyatt Regency Toronto Hotel Toronto
Toronto Hyatt Regency
Holiday Inn Toronto

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