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“A reasonably nice stay....” 4 of 5 stars
Review of Renaissance Toronto Downtown Hotel

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Renaissance Toronto Downtown Hotel
4.0 of 5 Hotel   |   1 Blue Jays Way, Toronto, Ontario M5V 1J4, Canada (Downtown West)   |  
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Ranked #27 of 139 Hotels in Toronto
Certificate of Excellence
Waterloo, Canada
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“A reasonably nice stay....”
4 of 5 stars Reviewed February 24, 2013

Reserved room online, found reduced rate, room was reasonable for the price at reduced rate. I would recommend checking to see of there is a concert at the Rogers Centre prior to booking or you will be part of the concert whether or not you physically attend. Fortunately we were out most of the night and did not have to put up with more than two hours of the concert at the Rogers Centre. We wish this would have been noted at their Website when booking. Recommend calling first to ensure there are no surprises of this nature.

The hotel staff were excellent at trying to accommodate putting us in a room farthest from the noise. There were a lot of concert party-goers staying at the hotel. Even though it was noisy at times it did not last long. We were able to get a quiet sleep.

Hotel was okay for the price for downtown Toronto, rooms are quite dated. New TV and amenities were more than adequate, not worth full price in our opinion.

Found the beds rather soft and a few back pains in the morning. Maybe we should have asked for a room with firmer beds.

Overall cleanliness was good and room was tidy even though a bit small for this price range....again they put us in a room so we had limited exposure to the concert and party-goers.

Room Tip: Check to see if concert or event at Rogers Centre, ask to be put in room furthest from the noise.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,289 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (390)
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English first
Ottawa, Canada
Level Contributor
223 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed February 23, 2013

The hotel doesn't have a tonne of character or charm (it's a hotel in a stadium) but it's a legit 4*. Our room was unexpectedly large - pretty sure it must have been an upgrade. The odd thing about the hotel (not a problem, just unusual) is that the hallways are crazy long and zig and zag a lot.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Level Contributor
124 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed February 22, 2013

I expected the hotel to be above average given its location in Toronto. Although clean, it seemed very dated for me. The rooms were large but they need to be modernized. Staff was pleasant and helpful at check-in. Valet was convenient. Nothing "wrong" with hotel but definitely nothing special. Obviously great location.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Ontario
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed February 16, 2013

This hotel is by far my favourite downtown Toronto place to stay...the staff are more than accomodating and the hotel is well kept with many spacious rooms and suites....It must be a great place to work as over the past 8 years the staff has more less remained the same....and in this day and age, there seems to be much staff turnover..but not here....

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 15, 2013

I had two excellent recent experiences at the Renaissance downtown. A business lunch on January 31st and family reunion dinner on February 4th. I also stayed overnight at the hotel Feb 4-5th. with breakfast on the 5th. I had first class service from the moment I walked through the door. Valet parking and check in on the 4th was fast and efficient. The three meals all very different but excellent value. Service from the check-in, the waiters and the overall cheerfulness of all the staff was a pleasure. My room was perfect, warm, clean and tidy. Internet service fast and reliable. My check out was similarly efficient and timely valet service for my car with a smile. THANK you and I look forward to a return visit during the baseball season.

Room Tip: I had room on the north side and had no complaints, but during the baseball season I will book a sta...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed February 11, 2013

My wife and I stayed at the Toronto Renaissance for our anniversary and to attend a concert at the ACC. We were very disappointed with the hotel. We were found the decor and furnishings very tired and lacking appeal. The bathroom was dirty, outdated, even the round/worn tap knobs were a challenge to operate. The HVAC was noisy and could not be regulated. Even the coffee cups were paper rather than ceramic or glass. The vending machines were not working properly and amenities were far less than convenient. Access to the Internet also required a call to learn as a Rewards member, how we have to first accept a usage fee to be later reversed; how unnecessarily complicated. I would neither recommend to others or stay there again until it's updated or improved. The staff were pleasant but seemed disengaged and didn't offer information until they were asked. Overall this was very disappointing I'm sorry to say and not what I wold expect from a Marriott.

Room Tip: We were upgraded to a nicer room, I'd hate to have seen a standard room! The bed was nice as we...
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceTO, Director of Room Operations at Renaissance Toronto Downtown Hotel, responded to this review, February 12, 2013
Dear MaxFubar,
Thank you for your review. Your feedback is very important to us. I apologize that your stay did not measure up to your expectations. That is never our intention. I have relayed your comments to the appropriate department heads for investigation and follow up.
We are anticipating changes in the decor and design to come, and hope that you will try us again in the future. We are conveniently located near to the ACC.
Best Regards,
Andrea Copeland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bancroft, Canada
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed February 10, 2013

We came in to Toronto on the train the morning of the February 8th 2013 blizzard. We were able to get almost all of the way to this hotel out of the weather by taking the Skywalk. Although we were arriving at 11 AM we were able to check into our rooms without delay. This hotel is nicely located to the all of the major attractions in downtown Toronto, the CN Tower, Toronto Convention Centre and the Entertainment district are all within steps of hotel door and The Rogers Centre (Skydome) is actually attached to the hotel with some rooms giving views of the playing surface. Reasonably priced for Toronto as well.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Toronto Downtown Hotel

Address: 1 Blue Jays Way, Toronto, Ontario M5V 1J4, Canada
Location: Canada > Ontario > Toronto > Downtown West , Downtown Toronto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Toronto
#20 Family Hotel in Toronto
#25 Romantic Hotel in Toronto
#29 Business Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance Toronto Downtown Hotel 4*
Number of rooms: 348
Official Description (provided by the hotel):
Charge up for business productivity or wind down for leisure creativity. You set the pace at the Renaissance Toronto Hotel Downtown. This 348-room hotel has the amenities and service excellence for following your lead and meeting your every need. ... more   less 
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Also Known As:
Renaissance Toronto
Toronto Renaissance

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