I expected the hotel to be above average given its location in Toronto. Although clean, it seemed very dated for me. The rooms were large but they need to be modernized. Staff was pleasant and helpful at check-in. Valet was convenient. Nothing "wrong" with hotel but definitely nothing special. Obviously great location.

This hotel is by far my favourite downtown Toronto place to stay...the staff are more than accomodating and the hotel is well kept with many spacious rooms and suites....It must be a great place to work as over the past 8 years the staff has more less remained the same....and in this day and age, there seems to be much staff turnover..but not here....

I had two excellent recent experiences at the Renaissance downtown. A business lunch on January 31st and family reunion dinner on February 4th. I also stayed overnight at the hotel Feb 4-5th. with breakfast on the 5th. I had first class service from the moment I walked through the door. Valet parking and check in on the 4th was fast and efficient. The three meals all very different but excellent value. Service from the check-in, the waiters and the overall cheerfulness of all the staff was a pleasure. My room was perfect, warm, clean and tidy. Internet service fast and reliable. My check out was similarly efficient and timely valet service for my car with a smile. THANK you and I look forward to a return visit during the baseball season.

My wife and I stayed at the Toronto Renaissance for our anniversary and to attend a concert at the ACC. We were very disappointed with the hotel. We were found the decor and furnishings very tired and lacking appeal. The bathroom was dirty, outdated, even the round/worn tap knobs were a challenge to operate. The HVAC was noisy and could not be regulated. Even the coffee cups were paper rather than ceramic or glass. The vending machines were not working properly and amenities were far less than convenient. Access to the Internet also required a call to learn as a Rewards member, how we have to first accept a usage fee to be later reversed; how unnecessarily complicated. I would neither recommend to others or stay there again until it's updated or improved. The staff were pleasant but seemed disengaged and didn't offer information until they were asked. Overall this was very disappointing I'm sorry to say and not what I wold expect from a Marriott.